#30636 · PANTALLA DE COBRO LENTA AL SELECCIONAR FORMA DE PAGO PALMA DE MALLORCA
ID interno: 10918000009694159
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Error al conectar al Servidor Central
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
21/11/25, 14:09
Resuelto
1/12/25, 9:48
Actualizado
3/12/25, 10:10
Asignado
Nov 24, 2025 08:52 AM
Respondido
Nov 24, 2025 10:39 AM
Completado
Dec 3, 2025 11:10 AM
First resp. due
Nov 24, 2025 03:09 PM
Due by
Nov 25, 2025 03:09 PM
Tiempo de resolución
235.7 h
Overdue
SíFirst resp. overdue
NoEscalado
SíReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Miguel Bru
Descripción
Buenas tardes,
Acaba de volver a pasar lo que hemos comentado esta mañana por teléfono (estábamos conectadas al servidor de nuevo), en la pantalla de cobro cuando seleccionas la forma de pago sale el relojito y no carga hasta pasado un minuto aprox. Sabemos que lo habéis mirado y en general va bien, pero ha vuelto a ocurrir lo mismo después de esto.
Muchas gracias
Resolución
-
JSON crudo (detalle completo)
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