#30592 · Error - PowerBI
ID interno: 10918000009677425
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Software
Subcategoría
Power BI
Tipo
Incidencia
Canal
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
—
Request Type
Incidencia
Creado
20/11/25, 12:18
Resuelto
26/11/25, 8:32
Actualizado
28/11/25, 8:48
Asignado
Nov 20, 2025 01:26 PM
Respondido
Nov 20, 2025 01:27 PM
Completado
Nov 28, 2025 09:48 AM
First resp. due
Nov 21, 2025 01:18 PM
Due by
Nov 24, 2025 01:18 PM
Tiempo de resolución
140.2 h
Overdue
SíFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Mijalis Alexandros Méndiz
Descripción
Hola Soporte,
Tengo dos cuestiones:
En mi PowerBI aparece este mensaje y no tengo acceso a los datos. Me pueden ayudar, por favor?
Tampoco recuerdo mi contraseña de Service Desk+. Me pueden indicar cómo puedo obtener una nueva, por favor?
Gracias.
Un saludo,
Bruna Silva
Store Manager - ECI GAIA
Resolución
Hola Bruna, buenos días!
Parece que estás intentando entrar con tu cuenta personal en lugar de con la cuenta de la tienda. Las cuentas personales no tienen permiso para acceder a los informes.
Saludos
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