#30547 · EXT: PROPUESTA RICOH ESPAÑA
ID interno: 10918000009666355
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Consulta
Canal
SLA
—
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
—
Departamento
—
Request Type
Consulta
Creado
18/11/25, 16:10
Resuelto
—
Actualizado
19/11/25, 7:57
Asignado
—
Respondido
Nov 19, 2025 08:57 AM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: — sin asignar —
Descripción
Buenas tardes,
Según conversación telefónica, adjunto las propuestas con los catálogos de dos multifuncionales en A4 y A3 en Bn y Color.
En la cuota entra, el equipo, el mantenimiento, servicio técnico y los consumibles.
Te indico a continuación todo lo que ofrece nuestra propuesta:
· Equipo, entrega e instalación
· Asistencia técnica onsite
· Soporte remoto en menos 4 horas
· Consumibles y Piezas de recambio
· Escaneo ilimitado en equipos multifuncionales
· Actualizaciones constantes del sistema operativo
· Application site* (repositorio de Apps para mejorar tus procesos de negocio)
· @Remote (lectura electrónica, petición automática de consumibles, autogestión de averías)
· @Factura (envío electrónico de facturas)
· Asignación de gestor personalizado
· Recogida de consumibles.
Cualquier duda lo comentamos.
Recibe un cordial saludo.
Nuria Lorente
Telesales Agent
Ricoh España S.L.U.
93
150 47 18/ 677 58 90 81
677
58 90 81
Nuria.Lorente@ricoh.es
www.ricoh.es
Resolución
JSON crudo (detalle completo)
{
"id": "10918000009666355",
"sla": null,
"mode": {
"id": "10918000000008033",
"name": "E-Mail",
"internal_name": "E-Mail"
},
"site": {
"id": "10918000000794001",
"name": "HQ",
"deleted": false,
"is_default": true
},
"tags": [],
"group": {
"id": "10918000000199875",
"name": "Brownie (HQ)",
"site": {
"id": "10918000000794001"
},
"deleted": false
},
"level": {
"id": "10918000000168252",
"name": "Nivel 1 - Primera Respuesta"
},
"assets": [],
"impact": {
"id": "10918000000009652",
"name": "Afecta al usuario"
},
"is_fcr": false,
"status": {
"id": "10918000000085001",
"name": "Cancelada",
"color": "#cacaca",
"stop_timer": false,
"in_progress": false,
"internal_name": "Canceled"
},
"is_read": true,
"subject": "EXT: PROPUESTA RICOH ESPAÑA",
"urgency": {
"id": "10918000000009529",
"name": "Alta"
},
"category": null,
"email_cc": [],
"email_to": [
"soporte@browniespain.com"
],
"priority": {
"id": "10918000000008169",
"name": "Normal",
"color": "#006600"
},
"template": {
"id": "10918000000008023",
"name": "Incidencia",
"image": "incident-icon",
"layouts": [
{
"id": "10918000000102032",
"name": "requester_layout"
},
{
"id": "10918000000102034",
"name": "technician_layout"
}
],
"comments": "Interrupción o reducción de la calidad no planificada del Servicio",
"inactive": false,
"workflow": null,
"has_tasks": false,
"lifecycle": {
"id": "10918000000183026",
"name": "Ciclo de vida de una Solicitud",
"inactive": false,
"is_published": true
},
"checklists": [],
"created_by": {
"id": "10918000000007977",
"name": "System",
"site": null,
"phone": null,
"mobile": null,
"email_id": null,
"sms_mail": null,
"job_title": "",
"last_name": "",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
"department": null,
"first_name": "System",
"user_scope": "internal_user",
"employee_id": "",
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": null,
"is_technician": false
},
"is_default": true,
"sort_index": "1",
"user_groups": [],
"created_time": {
"value": "1169631000000",
"display_value": "Jan 24, 2007 10:30 AM"
},
"has_checklists": false,
"has_user_group": false,
"support_groups": [],
"template_fields": [
{
"name": "email_ids_to_notify",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "attachments",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "request_type",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subject",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "description",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "responded_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "mode",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "assets",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "urgency",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "group",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "requester",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "created_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "level",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "resolution.content",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": false,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "impact",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "technician",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "priority",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "due_by_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "first_response_due_by_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "site",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "completed_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "udf_fields.udf_char3",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "udf_fields.udf_char2",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "category",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subcategory",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "status",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "email_ids_to_notify",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "attachments",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subject",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "description",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "responded_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "assets",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "requester",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "created_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "due_by_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "first_response_due_by_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "site",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "completed_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "udf_fields.udf_char3",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "category",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subcategory",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
}
],
"service_category": null,
"last_updated_time": {
"value": "1747822830943",
"display_value": "May 21, 2025 12:20 PM"
},
"show_to_requester": true,
"task_configuration": {
"trigger_after_approved": false,
"trigger_after_creation": false,
"allow_requester_to_view": false,
"allow_requester_to_select": false
},
"is_service_template": false,
"reference_templates": []
},
"workflow": null,
"email_bcc": [],
"has_draft": false,
"has_notes": false,
"lifecycle": {
"id": "10918000000183026",
"name": "Ciclo de vida de una Solicitud",
"inactive": false,
"is_published": true
},
"requester": {
"id": "10918000009666349",
"name": "Nuria Lorente",
"site": {
"id": "10918000000794001",
"name": "HQ",
"deleted": false,
"is_default": true
},
"phone": null,
"mobile": null,
"email_id": "nuria.lorente@ricoh.es",
"sms_mail": null,
"job_title": null,
"last_name": null,
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
"department": null,
"first_name": "Nuria Lorente",
"user_scope": "internal_user",
"employee_id": null,
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": null,
"is_technician": false
},
"created_by": {
"id": "10918000000007977",
"name": "System",
"site": null,
"phone": null,
"mobile": null,
"email_id": null,
"sms_mail": null,
"job_title": "",
"last_name": "",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
"department": null,
"first_name": "System",
"user_scope": "internal_user",
"employee_id": "",
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": null,
"is_technician": false
},
"department": null,
"display_id": "30547",
"is_overdue": false,
"is_trashed": false,
"message_id": "<AS8PR04MB837089595B28E3B7199CD15A99D6A@AS8PR04MB8370.eurprd04.prod.outlook.com>",
"resolution": {
"content": "<div class=\"personalize-wrapper\" style=\"font-family:"Zoho Puvi", Roboto, sans-serif; font-size:13px\"><div>Remitimos la información a Marc Giné por si la considera interesante.<br/></div></div>",
"submitted_by": {
"id": "10918000005497097",
"name": "Marc De Mena",
"site": {
"id": "10918000000794001",
"name": "HQ",
"deleted": false,
"is_default": true
},
"phone": null,
"mobile": "+34686456544",
"email_id": "marc.mena.soporte@browniespain.com",
"sms_mail": null,
"job_title": "IT Manager",
"last_name": "De Mena Tomé",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=20101730646&t=user&height=60&width=60",
"department": {
"id": "10918000000174683",
"name": "IT",
"site": {
"id": "10918000000794001"
}
},
"first_name": "Marc",
"user_scope": "internal_user",
"employee_id": "marc.mena",
"is_vip_user": true,
"sms_mail_id": null,
"cost_per_hour": "0",
"is_technician": true
},
"submitted_on": {
"value": "1763539056453",
"display_value": "Nov 19, 2025 08:57 AM"
}
},
"technician": null,
"udf_fields": {
"udf_char2": "Remoto",
"udf_char3": null
},
"attachments": [
{
"id": "10918000009666387",
"name": "CATÁLOGO EQUIPO A3 COLOR.pdf",
"size": "4097456",
"module": "Request",
"file_id": "6496781",
"content_url": "/requests/10918000009666355/_uploads/6496781",
"content_type": null
},
{
"id": "10918000009666399",
"name": "CATÁLOGO IM C320F_M C320FW_P C375.pdf",
"size": "6067545",
"module": "Request",
"file_id": "6496782",
"content_url": "/requests/10918000009666355/_uploads/6496782",
"content_type": null
},
{
"id": "10918000009666363",
"name": "PROPUESTA INNOVA OBRADOR SL-A3.pdf",
"size": "1723638",
"module": "Request",
"file_id": "6496779",
"content_url": "/requests/10918000009666355/_uploads/6496779",
"content_type": null
},
{
"id": "10918000009666375",
"name": "PROPUESTA INNOVA OBRADOR SL-A4.pdf",
"size": "1707540",
"module": "Request",
"file_id": "6496780",
"content_url": "/requests/10918000009666355/_uploads/6496780",
"content_type": null
}
],
"description": "\n\n\n\n<div style=\"\" class=\"zm_4798199631458257295_parse_305558584762163320\">\n<div class=\"x_1348735521WordSection1\">\n<div>\n<div>\n<div>\n<p class=\"MsoNormal\"><span lang=\"ES\"> </span></p>\n<p class=\"MsoNormal\"><span lang=\"ES\">Buenas tardes,</span></p>\n<p class=\"MsoNormal\"><span lang=\"ES\"> </span></p>\n<p class=\"MsoNormal\"><span lang=\"ES\">Según conversación telefónica, adjunto las propuestas con los catálogos de dos multifuncionales en A4 y A3 en Bn y Color.</span></p>\n<p class=\"MsoNormal\"><span lang=\"ES\">En la cuota entra, el equipo, el mantenimiento, servicio técnico y los consumibles.</span></p>\n<p class=\"MsoNormal\"><span lang=\"ES\" style=\"color:black\">Te indico a continuación todo lo que ofrece nuestra propuesta:</span><span lang=\"ES\"></span></p>\n<p class=\"MsoNormal\"><span lang=\"ES\" style=\"color:black\"> </span><span lang=\"ES\"></span></p>\n<p class=\"x_1348735521elementtoproof\" style=\"margin-left:1cm; text-align:justify; text-indent:-7.05pt; background:white\">\n<span lang=\"ES\" style=\"color:black\">· Equipo, entrega e instalación</span></p>\n<p class=\"x_1348735521elementtoproof\" style=\"margin-left:1cm; text-align:justify; text-indent:-7.05pt; background:white\">\n<span lang=\"ES\" style=\"color:black\">· Asistencia técnica onsite</span></p>\n<p class=\"x_1348735521elementtoproof\" style=\"margin-left:1cm; text-align:justify; text-indent:-7.05pt; background:white\">\n<span lang=\"ES\" style=\"color:black\">· Soporte remoto en menos 4 horas</span></p>\n<p class=\"x_1348735521elementtoproof\" style=\"margin-left:1cm; text-align:justify; text-indent:-7.05pt; background:white\">\n<span lang=\"ES\" style=\"color:black\">· Consumibles y Piezas de recambio</span></p>\n<p class=\"x_1348735521elementtoproof\" style=\"margin-left:1cm; text-align:justify; text-indent:-7.05pt; background:white\">\n<span lang=\"ES\" style=\"color:black\">· Escaneo ilimitado en equipos multifuncionales</span></p>\n<p class=\"x_1348735521elementtoproof\" style=\"margin-left:1cm; text-align:justify; text-indent:-7.05pt; background:white\">\n<span lang=\"ES\" style=\"color:black\">· Actualizaciones constantes del sistema operativo</span></p>\n<p class=\"x_1348735521elementtoproof\" style=\"margin-left:1cm; text-align:justify; text-indent:-7.05pt; background:white\">\n<span lang=\"ES\" style=\"color:black\">· Application site* (repositorio de Apps para mejorar tus procesos de negocio)</span></p>\n<p class=\"x_1348735521elementtoproof\" style=\"margin-left:1cm; text-align:justify; text-indent:-7.05pt; background:white\">\n<span lang=\"ES\" style=\"color:black\">· @Remote (lectura electrónica, petición automática de consumibles, autogestión de averías)</span></p>\n<p class=\"x_1348735521elementtoproof\" style=\"margin-left:1cm; text-align:justify; text-indent:-7.05pt; background:white\">\n<span lang=\"ES\" style=\"color:black\">· @Factura (envío electrónico de facturas)</span></p>\n<p class=\"x_1348735521elementtoproof\" style=\"margin-left:1cm; text-align:justify; text-indent:-7.05pt; background:white\">\n<span lang=\"ES\" style=\"color:black\">· Asignación de gestor personalizado</span></p>\n<p class=\"x_1348735521elementtoproof\" style=\"margin-left:1cm; text-align:justify; text-indent:-7.05pt; background:white\">\n<span lang=\"ES\" style=\"color:black\">· Recogida de consumibles.</span></p>\n<p class=\"x_1348735521elementtoproof\" style=\"margin-left:1cm; text-align:justify; text-indent:-7.05pt; background:white\">\n<span lang=\"ES\" style=\"color:black\"> </span></p>\n<p class=\"x_1348735521elementtoproof\" style=\"text-align:justify; background:white\"><span lang=\"ES\" style=\"color:black\">Cualquier duda lo comentamos.</span></p>\n<p class=\"x_1348735521elementtoproof\" style=\"text-align:justify; background:white\"><span lang=\"ES\" style=\"color:black\">Recibe un cordial saludo.</span></p>\n<p class=\"MsoNormal\"><span lang=\"ES\"> </span></p>\n<p class=\"MsoNormal\"><span lang=\"ES\"> </span></p>\n<p class=\"MsoNormal\"><span lang=\"ES\"> </span></p>\n<p class=\"MsoNormal\"><b><span lang=\"ES\" style=\"font-size:10pt; font-family:"Arial", sans-serif; color:black\">Nuria Lorente</span></b><span lang=\"ES\" style=\"font-size:10pt; font-family:"Arial", sans-serif; color:black\"><br/>\nTelesales Agent<br/>\n<b><br/>\nRicoh España S.L.U.</b><br/>\n</span><span lang=\"ES\" style=\"\"><img width=\"19\" height=\"19\" style=\"width:0.2013in; height:0.2013in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6496770&ACTION=FILE\"/></span><span lang=\"ES\" style=\"font-size:10pt; font-family:"Arial", sans-serif; color:black\">93\n 150 47 18/ 677 58 90 81 </span></p>\n<p class=\"MsoNormal\"><span lang=\"ES\" style=\"font-family:"Calibri", sans-serif\"><img width=\"20\" height=\"20\" style=\"width:0.2083in; height:0.2083in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6496771&ACTION=FILE\"/></span><span lang=\"ES\" style=\"font-size:10pt; font-family:"Arial", sans-serif; color:black\">677\n 58 90 81</span></p>\n<p class=\"MsoNormal\" style=\"\"><span lang=\"ES\" style=\"font-size:10pt; font-family:"Arial", sans-serif; color:black\"> </span></p>\n<p class=\"MsoNormal\"><u><span lang=\"ES\" style=\"font-size:10pt; font-family:"Arial", sans-serif; color:blue\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:Nuria.Lorente@ricoh.es\">Nuria.Lorente@ricoh.es</a><br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.ricoh.es/\"><span style=\"color:blue\">www.ricoh.es</span></a></span></u><span lang=\"ES\" style=\"font-size:10pt; font-family:"Arial", sans-serif; color:black\"><br/>\n</span><u><span lang=\"ES\" style=\"font-size:10pt; font-family:"Arial", sans-serif; color:blue\"><br/>\n</span></u><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.ricoh.es/\"><span lang=\"ES\" style=\"font-size:10pt; font-family:"Arial", sans-serif; color:blue; text-decoration:none\"><img border=\"0\" width=\"88\" height=\"31\" style=\"width:0.9166in; height:0.3263in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6496772&ACTION=FILE\"/></span></a><span lang=\"ES\" style=\"font-size:10pt; font-family:"Arial", sans-serif; color:black\"><br/>\n</span><u><span lang=\"ES\" style=\"font-size:10pt; font-family:"Arial", sans-serif; color:blue\"><br/>\n</span></u><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.linkedin.com/company/ricoh-espana-slu/?viewAsMember=true\"><span lang=\"ES\" style=\"color:windowtext; text-decoration:none\"><img border=\"0\" width=\"24\" height=\"24\" style=\"width:0.25in; height:0.25in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6496773&ACTION=FILE\"/></span></a><span lang=\"ES\" style=\"font-size:10pt; font-family:"Arial", sans-serif\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/@RicohES\"><span lang=\"ES\" style=\"color:windowtext; text-decoration:none\"><img border=\"0\" width=\"24\" height=\"24\" style=\"width:0.25in; height:0.25in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6496774&ACTION=FILE\"/></span></a><span lang=\"ES\" style=\"font-size:10pt; font-family:"Arial", sans-serif\"> \n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.instagram.com/ricohspain/\"><span lang=\"ES\" style=\"color:windowtext; text-decoration:none\"><img border=\"0\" width=\"24\" height=\"24\" style=\"width:0.25in; height:0.25in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6496775&ACTION=FILE\"/></span></a><span lang=\"ES\" style=\"font-size:10pt; font-family:"Arial", sans-serif\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://twitter.com/ricohspain\"><span lang=\"ES\" style=\"color:windowtext; text-decoration:none\"><img border=\"0\" width=\"24\" height=\"24\" style=\"width:0.25in; height:0.25in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6496776&ACTION=FILE\"/></span></a><span lang=\"ES\" style=\"font-size:10pt; font-family:"Arial", sans-serif\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/RicohSpain\"><span lang=\"ES\" style=\"color:windowtext; text-decoration:none\"><img border=\"0\" width=\"24\" height=\"24\" style=\"width:0.25in; height:0.25in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6496777&ACTION=FILE\"/></span></a><span lang=\"ES\" style=\"font-size:10pt; font-family:"Arial", sans-serif\"> \n </span></p>\n<p class=\"MsoNormal\"><span lang=\"ES\" style=\"\"> </span></p>\n<p class=\"MsoNormal\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://products.ricoh.es/nuevos-dispositivos-inteligentes?utm_source=firma\"><span lang=\"ES\" style=\"color:blue; text-decoration:none\"><img border=\"0\" width=\"440\" height=\"131\" style=\"width:4.5833in; height:1.368in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6496778&ACTION=FILE\" alt=\"Email-Banner\"/></span></a></p>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>\n</div>\n</div>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:"Calibri"; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br/>\n<p></p>\n</div>",
"display_key": {
"value": "30547",
"display_value": "30547"
},
"due_by_time": null,
"is_reopened": false,
"maintenance": null,
"subcategory": null,
"created_time": {
"value": "1763482216571",
"display_value": "Nov 18, 2025 05:10 PM"
},
"deleted_time": null,
"is_escalated": false,
"request_type": {
"id": "10918000000010011",
"name": "Consulta"
},
"time_elapsed": "0",
"assigned_time": null,
"resolved_time": null,
"completed_time": null,
"responded_time": {
"value": "1763539056453",
"display_value": "Nov 19, 2025 08:57 AM"
},
"approval_status": null,
"has_attachments": true,
"unreplied_count": 0,
"last_updated_time": {
"value": "1763539056453",
"display_value": "Nov 19, 2025 08:57 AM"
},
"linked_to_request": null,
"is_service_request": false,
"completed_by_denial": false,
"email_ids_to_notify": [],
"has_linked_requests": false,
"notification_status": null,
"cancel_flag_comments": null,
"cancellation_requested": false,
"is_first_response_overdue": false,
"request_template_task_ids": [],
"workflow_instance_details": null,
"entity_instance_properties": [],
"first_response_due_by_time": null,
"request_template_checklist_ids": []
}