#30547 · EXT: PROPUESTA RICOH ESPAÑA

ID interno: 10918000009666355

← Volver al listado

Estado

Cancelada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

Subcategoría

Tipo

Consulta

Canal

E-Mail

SLA

Grupo

Brownie (HQ)

Site

HQ

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Nuria Lorente

Técnico

Departamento

Request Type

Consulta

Creado

18/11/25, 16:10

Resuelto

Actualizado

19/11/25, 7:57

Asignado

Respondido

Nov 19, 2025 08:57 AM

Completado

First resp. due

Due by

Tiempo de resolución

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: — sin asignar —

Descripción

 

Buenas tardes,

 

Según conversación telefónica, adjunto las propuestas con los catálogos de dos multifuncionales en A4  y A3 en Bn y Color.

En la cuota entra, el equipo, el mantenimiento, servicio técnico y los consumibles.

Te indico a continuación todo lo que ofrece nuestra propuesta:

 

· Equipo, entrega e instalación

· Asistencia técnica onsite

· Soporte remoto en menos 4 horas

· Consumibles y Piezas de recambio

· Escaneo ilimitado en equipos multifuncionales

· Actualizaciones constantes del sistema operativo

· Application site*  (repositorio de Apps para mejorar tus procesos de negocio)

· @Remote (lectura electrónica, petición automática de consumibles, autogestión de averías)

· @Factura (envío electrónico de facturas)

· Asignación de gestor personalizado

· Recogida de consumibles.

 

Cualquier duda lo comentamos.

Recibe un cordial saludo.

 

 

 

Nuria Lorente
Telesales Agent

Ricoh España S.L.U.

93 150 47 18/ 677 58 90 81

677 58 90 81

 

Nuria.Lorente@ricoh.es
www.ricoh.es




           

 

Email-Banner

 

ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.

Resolución

Remitimos la información a Marc Giné por si la considera interesante.
JSON crudo (detalle completo)
{
  "id": "10918000009666355",
  "sla": null,
  "mode": {
    "id": "10918000000008033",
    "name": "E-Mail",
    "internal_name": "E-Mail"
  },
  "site": {
    "id": "10918000000794001",
    "name": "HQ",
    "deleted": false,
    "is_default": true
  },
  "tags": [],
  "group": {
    "id": "10918000000199875",
    "name": "Brownie (HQ)",
    "site": {
      "id": "10918000000794001"
    },
    "deleted": false
  },
  "level": {
    "id": "10918000000168252",
    "name": "Nivel 1 - Primera Respuesta"
  },
  "assets": [],
  "impact": {
    "id": "10918000000009652",
    "name": "Afecta al usuario"
  },
  "is_fcr": false,
  "status": {
    "id": "10918000000085001",
    "name": "Cancelada",
    "color": "#cacaca",
    "stop_timer": false,
    "in_progress": false,
    "internal_name": "Canceled"
  },
  "is_read": true,
  "subject": "EXT: PROPUESTA RICOH ESPAÑA",
  "urgency": {
    "id": "10918000000009529",
    "name": "Alta"
  },
  "category": null,
  "email_cc": [],
  "email_to": [
    "soporte@browniespain.com"
  ],
  "priority": {
    "id": "10918000000008169",
    "name": "Normal",
    "color": "#006600"
  },
  "template": {
    "id": "10918000000008023",
    "name": "Incidencia",
    "image": "incident-icon",
    "layouts": [
      {
        "id": "10918000000102032",
        "name": "requester_layout"
      },
      {
        "id": "10918000000102034",
        "name": "technician_layout"
      }
    ],
    "comments": "Interrupción o reducción de la calidad no planificada del Servicio",
    "inactive": false,
    "workflow": null,
    "has_tasks": false,
    "lifecycle": {
      "id": "10918000000183026",
      "name": "Ciclo de vida de una Solicitud",
      "inactive": false,
      "is_published": true
    },
    "checklists": [],
    "created_by": {
      "id": "10918000000007977",
      "name": "System",
      "site": null,
      "phone": null,
      "mobile": null,
      "email_id": null,
      "sms_mail": null,
      "job_title": "",
      "last_name": "",
      "photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
      "department": null,
      "first_name": "System",
      "user_scope": "internal_user",
      "employee_id": "",
      "is_vip_user": false,
      "sms_mail_id": null,
      "cost_per_hour": null,
      "is_technician": false
    },
    "is_default": true,
    "sort_index": "1",
    "user_groups": [],
    "created_time": {
      "value": "1169631000000",
      "display_value": "Jan 24, 2007 10:30 AM"
    },
    "has_checklists": false,
    "has_user_group": false,
    "support_groups": [],
    "template_fields": [
      {
        "name": "email_ids_to_notify",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "attachments",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "request_type",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "subject",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": true,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "description",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "responded_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "mode",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "assets",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "urgency",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "group",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "requester",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": true,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "created_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "level",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "resolution.content",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": false,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "impact",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "technician",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "priority",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "due_by_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "first_response_due_by_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "site",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "completed_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "udf_fields.udf_char3",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "udf_fields.udf_char2",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "category",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "subcategory",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "status",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "email_ids_to_notify",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "attachments",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "subject",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": true,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "description",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "responded_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "assets",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "requester",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": true,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "created_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "due_by_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "first_response_due_by_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "site",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "completed_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "udf_fields.udf_char3",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "category",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "subcategory",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      }
    ],
    "service_category": null,
    "last_updated_time": {
      "value": "1747822830943",
      "display_value": "May 21, 2025 12:20 PM"
    },
    "show_to_requester": true,
    "task_configuration": {
      "trigger_after_approved": false,
      "trigger_after_creation": false,
      "allow_requester_to_view": false,
      "allow_requester_to_select": false
    },
    "is_service_template": false,
    "reference_templates": []
  },
  "workflow": null,
  "email_bcc": [],
  "has_draft": false,
  "has_notes": false,
  "lifecycle": {
    "id": "10918000000183026",
    "name": "Ciclo de vida de una Solicitud",
    "inactive": false,
    "is_published": true
  },
  "requester": {
    "id": "10918000009666349",
    "name": "Nuria Lorente",
    "site": {
      "id": "10918000000794001",
      "name": "HQ",
      "deleted": false,
      "is_default": true
    },
    "phone": null,
    "mobile": null,
    "email_id": "nuria.lorente@ricoh.es",
    "sms_mail": null,
    "job_title": null,
    "last_name": null,
    "photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
    "department": null,
    "first_name": "Nuria Lorente",
    "user_scope": "internal_user",
    "employee_id": null,
    "is_vip_user": false,
    "sms_mail_id": null,
    "cost_per_hour": null,
    "is_technician": false
  },
  "created_by": {
    "id": "10918000000007977",
    "name": "System",
    "site": null,
    "phone": null,
    "mobile": null,
    "email_id": null,
    "sms_mail": null,
    "job_title": "",
    "last_name": "",
    "photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
    "department": null,
    "first_name": "System",
    "user_scope": "internal_user",
    "employee_id": "",
    "is_vip_user": false,
    "sms_mail_id": null,
    "cost_per_hour": null,
    "is_technician": false
  },
  "department": null,
  "display_id": "30547",
  "is_overdue": false,
  "is_trashed": false,
  "message_id": "<AS8PR04MB837089595B28E3B7199CD15A99D6A@AS8PR04MB8370.eurprd04.prod.outlook.com>",
  "resolution": {
    "content": "<div class=\"personalize-wrapper\" style=\"font-family:&quot;Zoho Puvi&quot;, Roboto, sans-serif; font-size:13px\"><div>Remitimos la información a Marc Giné por si la considera interesante.<br/></div></div>",
    "submitted_by": {
      "id": "10918000005497097",
      "name": "Marc De Mena",
      "site": {
        "id": "10918000000794001",
        "name": "HQ",
        "deleted": false,
        "is_default": true
      },
      "phone": null,
      "mobile": "+34686456544",
      "email_id": "marc.mena.soporte@browniespain.com",
      "sms_mail": null,
      "job_title": "IT Manager",
      "last_name": "De Mena Tomé",
      "photo_url": "https://profile.zoho.eu/file?exp=10&ID=20101730646&t=user&height=60&width=60",
      "department": {
        "id": "10918000000174683",
        "name": "IT",
        "site": {
          "id": "10918000000794001"
        }
      },
      "first_name": "Marc",
      "user_scope": "internal_user",
      "employee_id": "marc.mena",
      "is_vip_user": true,
      "sms_mail_id": null,
      "cost_per_hour": "0",
      "is_technician": true
    },
    "submitted_on": {
      "value": "1763539056453",
      "display_value": "Nov 19, 2025 08:57 AM"
    }
  },
  "technician": null,
  "udf_fields": {
    "udf_char2": "Remoto",
    "udf_char3": null
  },
  "attachments": [
    {
      "id": "10918000009666387",
      "name": "CATÁLOGO EQUIPO A3 COLOR.pdf",
      "size": "4097456",
      "module": "Request",
      "file_id": "6496781",
      "content_url": "/requests/10918000009666355/_uploads/6496781",
      "content_type": null
    },
    {
      "id": "10918000009666399",
      "name": "CATÁLOGO IM C320F_M C320FW_P C375.pdf",
      "size": "6067545",
      "module": "Request",
      "file_id": "6496782",
      "content_url": "/requests/10918000009666355/_uploads/6496782",
      "content_type": null
    },
    {
      "id": "10918000009666363",
      "name": "PROPUESTA INNOVA OBRADOR SL-A3.pdf",
      "size": "1723638",
      "module": "Request",
      "file_id": "6496779",
      "content_url": "/requests/10918000009666355/_uploads/6496779",
      "content_type": null
    },
    {
      "id": "10918000009666375",
      "name": "PROPUESTA INNOVA OBRADOR SL-A4.pdf",
      "size": "1707540",
      "module": "Request",
      "file_id": "6496780",
      "content_url": "/requests/10918000009666355/_uploads/6496780",
      "content_type": null
    }
  ],
  "description": "\n\n\n\n<div style=\"\" class=\"zm_4798199631458257295_parse_305558584762163320\">\n<div class=\"x_1348735521WordSection1\">\n<div>\n<div>\n<div>\n<p class=\"MsoNormal\"><span lang=\"ES\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span lang=\"ES\">Buenas tardes,</span></p>\n<p class=\"MsoNormal\"><span lang=\"ES\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span lang=\"ES\">Según conversación telefónica, adjunto las propuestas con los catálogos de dos multifuncionales en A4 &nbsp;y A3 en Bn y Color.</span></p>\n<p class=\"MsoNormal\"><span lang=\"ES\">En la cuota entra, el equipo, el mantenimiento, servicio técnico y los consumibles.</span></p>\n<p class=\"MsoNormal\"><span lang=\"ES\" style=\"color:black\">Te indico a continuación todo lo que ofrece nuestra propuesta:</span><span lang=\"ES\"></span></p>\n<p class=\"MsoNormal\"><span lang=\"ES\" style=\"color:black\">&nbsp;</span><span lang=\"ES\"></span></p>\n<p class=\"x_1348735521elementtoproof\" style=\"margin-left:1cm; text-align:justify; text-indent:-7.05pt; background:white\">\n<span lang=\"ES\" style=\"color:black\">·&nbsp;Equipo, entrega e instalación</span></p>\n<p class=\"x_1348735521elementtoproof\" style=\"margin-left:1cm; text-align:justify; text-indent:-7.05pt; background:white\">\n<span lang=\"ES\" style=\"color:black\">·&nbsp;Asistencia técnica onsite</span></p>\n<p class=\"x_1348735521elementtoproof\" style=\"margin-left:1cm; text-align:justify; text-indent:-7.05pt; background:white\">\n<span lang=\"ES\" style=\"color:black\">·&nbsp;Soporte remoto en menos 4 horas</span></p>\n<p class=\"x_1348735521elementtoproof\" style=\"margin-left:1cm; text-align:justify; text-indent:-7.05pt; background:white\">\n<span lang=\"ES\" style=\"color:black\">·&nbsp;Consumibles y Piezas de recambio</span></p>\n<p class=\"x_1348735521elementtoproof\" style=\"margin-left:1cm; text-align:justify; text-indent:-7.05pt; background:white\">\n<span lang=\"ES\" style=\"color:black\">·&nbsp;Escaneo ilimitado en equipos multifuncionales</span></p>\n<p class=\"x_1348735521elementtoproof\" style=\"margin-left:1cm; text-align:justify; text-indent:-7.05pt; background:white\">\n<span lang=\"ES\" style=\"color:black\">·&nbsp;Actualizaciones constantes del sistema operativo</span></p>\n<p class=\"x_1348735521elementtoproof\" style=\"margin-left:1cm; text-align:justify; text-indent:-7.05pt; background:white\">\n<span lang=\"ES\" style=\"color:black\">·&nbsp;Application site* &nbsp;(repositorio de Apps para mejorar tus procesos de negocio)</span></p>\n<p class=\"x_1348735521elementtoproof\" style=\"margin-left:1cm; text-align:justify; text-indent:-7.05pt; background:white\">\n<span lang=\"ES\" style=\"color:black\">·&nbsp;@Remote (lectura electrónica, petición automática de consumibles, autogestión de averías)</span></p>\n<p class=\"x_1348735521elementtoproof\" style=\"margin-left:1cm; text-align:justify; text-indent:-7.05pt; background:white\">\n<span lang=\"ES\" style=\"color:black\">·&nbsp;@Factura (envío electrónico de facturas)</span></p>\n<p class=\"x_1348735521elementtoproof\" style=\"margin-left:1cm; text-align:justify; text-indent:-7.05pt; background:white\">\n<span lang=\"ES\" style=\"color:black\">·&nbsp;Asignación de gestor personalizado</span></p>\n<p class=\"x_1348735521elementtoproof\" style=\"margin-left:1cm; text-align:justify; text-indent:-7.05pt; background:white\">\n<span lang=\"ES\" style=\"color:black\">·&nbsp;Recogida de consumibles.</span></p>\n<p class=\"x_1348735521elementtoproof\" style=\"margin-left:1cm; text-align:justify; text-indent:-7.05pt; background:white\">\n<span lang=\"ES\" style=\"color:black\">&nbsp;</span></p>\n<p class=\"x_1348735521elementtoproof\" style=\"text-align:justify; background:white\"><span lang=\"ES\" style=\"color:black\">Cualquier duda lo comentamos.</span></p>\n<p class=\"x_1348735521elementtoproof\" style=\"text-align:justify; background:white\"><span lang=\"ES\" style=\"color:black\">Recibe un cordial saludo.</span></p>\n<p class=\"MsoNormal\"><span lang=\"ES\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span lang=\"ES\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span lang=\"ES\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><b><span lang=\"ES\" style=\"font-size:10pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">Nuria Lorente</span></b><span lang=\"ES\" style=\"font-size:10pt; font-family:&quot;Arial&quot;, sans-serif; color:black\"><br/>\nTelesales Agent<br/>\n<b><br/>\nRicoh España S.L.U.</b><br/>\n</span><span lang=\"ES\" style=\"\"><img width=\"19\" height=\"19\" style=\"width:0.2013in; height:0.2013in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6496770&amp;ACTION=FILE\"/></span><span lang=\"ES\" style=\"font-size:10pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">93\n 150 47 18/ 677 58 90 81 </span></p>\n<p class=\"MsoNormal\"><span lang=\"ES\" style=\"font-family:&quot;Calibri&quot;, sans-serif\"><img width=\"20\" height=\"20\" style=\"width:0.2083in; height:0.2083in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6496771&amp;ACTION=FILE\"/></span><span lang=\"ES\" style=\"font-size:10pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">677\n 58 90 81</span></p>\n<p class=\"MsoNormal\" style=\"\"><span lang=\"ES\" style=\"font-size:10pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><u><span lang=\"ES\" style=\"font-size:10pt; font-family:&quot;Arial&quot;, sans-serif; color:blue\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:Nuria.Lorente@ricoh.es\">Nuria.Lorente@ricoh.es</a><br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.ricoh.es/\"><span style=\"color:blue\">www.ricoh.es</span></a></span></u><span lang=\"ES\" style=\"font-size:10pt; font-family:&quot;Arial&quot;, sans-serif; color:black\"><br/>\n</span><u><span lang=\"ES\" style=\"font-size:10pt; font-family:&quot;Arial&quot;, sans-serif; color:blue\"><br/>\n</span></u><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.ricoh.es/\"><span lang=\"ES\" style=\"font-size:10pt; font-family:&quot;Arial&quot;, sans-serif; color:blue; text-decoration:none\"><img border=\"0\" width=\"88\" height=\"31\" style=\"width:0.9166in; height:0.3263in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6496772&amp;ACTION=FILE\"/></span></a><span lang=\"ES\" style=\"font-size:10pt; font-family:&quot;Arial&quot;, sans-serif; color:black\"><br/>\n</span><u><span lang=\"ES\" style=\"font-size:10pt; font-family:&quot;Arial&quot;, sans-serif; color:blue\"><br/>\n</span></u><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.linkedin.com/company/ricoh-espana-slu/?viewAsMember=true\"><span lang=\"ES\" style=\"color:windowtext; text-decoration:none\"><img border=\"0\" width=\"24\" height=\"24\" style=\"width:0.25in; height:0.25in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6496773&amp;ACTION=FILE\"/></span></a><span lang=\"ES\" style=\"font-size:10pt; font-family:&quot;Arial&quot;, sans-serif\">&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/@RicohES\"><span lang=\"ES\" style=\"color:windowtext; text-decoration:none\"><img border=\"0\" width=\"24\" height=\"24\" style=\"width:0.25in; height:0.25in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6496774&amp;ACTION=FILE\"/></span></a><span lang=\"ES\" style=\"font-size:10pt; font-family:&quot;Arial&quot;, sans-serif\">&nbsp;\n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.instagram.com/ricohspain/\"><span lang=\"ES\" style=\"color:windowtext; text-decoration:none\"><img border=\"0\" width=\"24\" height=\"24\" style=\"width:0.25in; height:0.25in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6496775&amp;ACTION=FILE\"/></span></a><span lang=\"ES\" style=\"font-size:10pt; font-family:&quot;Arial&quot;, sans-serif\">&nbsp;&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://twitter.com/ricohspain\"><span lang=\"ES\" style=\"color:windowtext; text-decoration:none\"><img border=\"0\" width=\"24\" height=\"24\" style=\"width:0.25in; height:0.25in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6496776&amp;ACTION=FILE\"/></span></a><span lang=\"ES\" style=\"font-size:10pt; font-family:&quot;Arial&quot;, sans-serif\">&nbsp;&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/RicohSpain\"><span lang=\"ES\" style=\"color:windowtext; text-decoration:none\"><img border=\"0\" width=\"24\" height=\"24\" style=\"width:0.25in; height:0.25in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6496777&amp;ACTION=FILE\"/></span></a><span lang=\"ES\" style=\"font-size:10pt; font-family:&quot;Arial&quot;, sans-serif\">&nbsp;&nbsp;\n &nbsp;</span></p>\n<p class=\"MsoNormal\"><span lang=\"ES\" style=\"\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://products.ricoh.es/nuevos-dispositivos-inteligentes?utm_source=firma\"><span lang=\"ES\" style=\"color:blue; text-decoration:none\"><img border=\"0\" width=\"440\" height=\"131\" style=\"width:4.5833in; height:1.368in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6496778&amp;ACTION=FILE\" alt=\"Email-Banner\"/></span></a></p>\n<p class=\"MsoNormal\">&nbsp;</p>\n</div>\n</div>\n</div>\n</div>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:&quot;Calibri&quot;; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br/>\n<p></p>\n</div>",
  "display_key": {
    "value": "30547",
    "display_value": "30547"
  },
  "due_by_time": null,
  "is_reopened": false,
  "maintenance": null,
  "subcategory": null,
  "created_time": {
    "value": "1763482216571",
    "display_value": "Nov 18, 2025 05:10 PM"
  },
  "deleted_time": null,
  "is_escalated": false,
  "request_type": {
    "id": "10918000000010011",
    "name": "Consulta"
  },
  "time_elapsed": "0",
  "assigned_time": null,
  "resolved_time": null,
  "completed_time": null,
  "responded_time": {
    "value": "1763539056453",
    "display_value": "Nov 19, 2025 08:57 AM"
  },
  "approval_status": null,
  "has_attachments": true,
  "unreplied_count": 0,
  "last_updated_time": {
    "value": "1763539056453",
    "display_value": "Nov 19, 2025 08:57 AM"
  },
  "linked_to_request": null,
  "is_service_request": false,
  "completed_by_denial": false,
  "email_ids_to_notify": [],
  "has_linked_requests": false,
  "notification_status": null,
  "cancel_flag_comments": null,
  "cancellation_requested": false,
  "is_first_response_overdue": false,
  "request_template_task_ids": [],
  "workflow_instance_details": null,
  "entity_instance_properties": [],
  "first_response_due_by_time": null,
  "request_template_checklist_ids": []
}