#30528 · ERROR CARGA ZEBRA ECI-URÍA
ID interno: 10918000009652961
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Hardware
Subcategoría
Zebra RFID40
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
18/11/25, 8:41
Resuelto
20/11/25, 15:36
Actualizado
22/11/25, 15:45
Asignado
Nov 19, 2025 09:20 AM
Respondido
Nov 18, 2025 11:30 AM
Completado
Nov 22, 2025 04:45 PM
First resp. due
Nov 19, 2025 09:41 AM
Due by
Nov 20, 2025 09:41 AM
Tiempo de resolución
54.9 h
Overdue
SíFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
Hola chicos,
Hace unas semanas que la Zebra del córner les da error a las chicas. Les tarda mucho en cargar en la base y el soporte lo tienen que cargar aparte.
En la tienda de calle esto no sucede ya que al poner la zebra con el soporte en la base de carga se carga todo conjuntamente en cambio aquí no.
¿Se trata de un error? ¿Podríais enviarles otra zebra?
Muchas gracias,
Un saludo.
Miriam.
Brownie ECI Uria
C/ Uria 9
C.P. 33003, Asturias
Resolución
Ya han recibido la nueva base y funciona.
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_2774202532840091922_parse_4020006725418971996\">\n<div class=\"x_326970028WordSection1\">\n<p class=\"MsoNormal\">Hola chicos,</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Hace unas semanas que la Zebra del córner les da error a las chicas. Les tarda mucho en cargar en la base y el soporte lo tienen que cargar aparte.</p>\n<p class=\"MsoNormal\">En la tienda de calle esto no sucede ya que al poner la zebra con el soporte en la base de carga se carga todo conjuntamente en cambio aquí no.</p>\n<p class=\"MsoNormal\">¿Se trata de un error? ¿Podríais enviarles otra zebra?</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Muchas gracias,</p>\n<p class=\"MsoNormal\">Un saludo.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Miriam.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"><b><span style=\"font-family:HelveticaNeue\">Brownie ECI Uria</span></b><span style=\"font-family:HelveticaNeue\"><br/>\nC/ Uria 9</span></p>\n<p class=\"MsoNormal\"><span style=\"font-family:HelveticaNeue\">C.P. 33003, Asturias\n</span></p>\n<p class=\"MsoNormal\"><span style=\"font-family:HelveticaNeue\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\"><span style=\"color:rgb(5, 99, 193)\">www.browniespain.com</span></a></span></p>\n<p class=\"MsoNormal\"><span style=\"font-family:"Calibri", sans-serif\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\" style=\"margin-left:18pt\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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