#30526 · NO PODEMOS ABRIR LSSTART EN EL TPV1
ID interno: 10918000009652915
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Error al conectar al Servidor Central
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
18/11/25, 7:35
Resuelto
18/11/25, 9:17
Actualizado
20/11/25, 9:44
Asignado
Nov 18, 2025 09:39 AM
Respondido
Nov 18, 2025 10:17 AM
Completado
Nov 20, 2025 10:44 AM
First resp. due
Nov 19, 2025 08:35 AM
Due by
Nov 20, 2025 08:35 AM
Tiempo de resolución
1.7 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
Buenos días,
Anoche a 5 minutos del cierre se nos fue la luz, al volver a subir el diferencial todo funcionaba e iba bien a excepción de la aplicación de cobro del tpv1. No pudimos cerrar la caja y pensamos que hoy funcionaría, pero sigue sin dejarnos abrir la aplicación, se queda pensando un rato y al final salta el siguiente mensaje: “El programa no puede crear la conexión con el servidor. ¿Desea intentarlo de nuevo?”
¿Podrías mirarlo por favor? Es el terminal con el que cobramos.
Muchas gracias.
Resolución
Llamo y comprobamos que el NUC estaba apagado
JSON crudo (detalle completo)
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