#30498 · RE: Error tickets fecha nueva
ID interno: 10918000009652309
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Error Configuración
Tipo
Incidencia
Canal
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
IT
Request Type
Incidencia
Creado
15/11/25, 15:34
Resuelto
17/11/25, 9:11
Actualizado
19/11/25, 9:44
Asignado
Nov 17, 2025 08:59 AM
Respondido
Nov 17, 2025 10:11 AM
Completado
Nov 19, 2025 10:44 AM
First resp. due
Nov 18, 2025 08:00 AM
Due by
Nov 19, 2025 08:00 AM
Tiempo de resolución
41.6 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Miguel Bru
Descripción
|
C/ Castanyer 29 |
||
|
La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada. |
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Enviado: sábado, 15 de noviembre de 2025 16:27
Para: Eliana Garcia <eliana.garcia@browniespain.com>
Asunto: Error tickets fecha nueva
Resolución
JSON crudo (detalle completo)
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_6621217344702559215_parse_8665918749291808258\">\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_744275815elementToProof\">\nHola chicas,</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_744275815elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_744275815elementToProof\">\nGracias por avisar reenvio este email a soporte para que lo corrijan el lunes.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_744275815elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_744275815elementToProof\">\nUn saludo.</div>\n<div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div id=\"x_744275815Signature\">\n<div>\n<table style=\"width:635px\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td style=\"width:125px; vertical-align:top\">\n<p style=\"font-family:Arial; margin:0.1pt; font-size:9pt; color:rgb(61, 61, 63)\"><a target=\"_blank\" rel=\"noopener noreferrer\" title=\"\" href=\"https://www.browniespain.com/\"><img style=\"width:95px; height:95px\" alt=\"New_Logo_01_.gif\" height=\"95\" width=\"95\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6496064&ACTION=FILE\"/></a><b></b></p>\n</td>\n<td style=\"width:230px; color:rgb(61, 61, 63)\" valign=\"top\">\n<p style=\"font-family:Arial; font-size:9pt\"><b>Eliana Garcia</b><br/>\n<span style=\"font-size:8pt\">Retail Project Operations</span><br/>\n<br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\" class=\"x_socialLink\"><img style=\"height:18px; width:18px\" height=\"18\" width=\"18\" border=\"0\" class=\"x_socialLink\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6496065&ACTION=FILE\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\" class=\"x_socialLink\"><img style=\"height:18px; width:18px\" height=\"18\" width=\"18\" border=\"0\" class=\"x_socialLink\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6496066&ACTION=FILE\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\" class=\"x_socialLink\"><img style=\"height:18px; width:18px\" height=\"18\" width=\"18\" border=\"0\" class=\"x_socialLink\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6496067&ACTION=FILE\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\" class=\"x_socialLink\"><img style=\"height:18px; width:18px\" height=\"18\" width=\"18\" border=\"0\" class=\"x_socialLink\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6496068&ACTION=FILE\"/></a></p>\n</td>\n<td style=\"border-left:1px solid rgb(61, 61, 63); width:280px; padding-left:20px\" valign=\"top\">\n<p style=\"font-family:Arial; font-size:9pt\"><span style=\"color:rgb(61, 61, 63)\"><span style=\"font-size:9pt; color:rgb(0, 0, 0)\"><span style=\"font-size:9pt\"><span style=\"font-size:9pt\">C/ Castanyer 29<br/>\n08022 - Barcelona, Spain</span></span><br/>\n</span>+34 932 377 066<br/>\n+33 <a target=\"_blank\" rel=\"noopener noreferrer\" style=\"font-size:9pt; color:rgb(61, 61, 63)\" title=\"\">140</a><br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" style=\"font-size:9pt; color:rgb(155, 155, 155)\" href=\"http://www.browniespain.com/\" title=\"\">www.browniespain.com</a></span></p>\n</td>\n</tr>\n<tr>\n<td style=\"width:635px; vertical-align:top\" colspan=\"3\">\n<p style=\"font-family:Arial; margin:0.1pt; text-align:justify; font-size:6pt; color:rgb(186, 186, 186)\">\n<br/>\n</p>\n<p style=\"font-family:Arial; margin:0.1pt; text-align:justify; font-size:6pt; color:rgb(186, 186, 186)\">\nLa información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos\n han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión,\n portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si\n usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,\n distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</p>\n</td>\n</tr>\n</tbody>\n</table>\n<p style=\"font-family:Arial; margin:0.1pt\"><br style=\"font-family:Arial\"/>\n</p>\n<p style=\"font-family:Arial; margin:0.1pt\"><br/>\n</p>\n<p style=\"font-family:ARIAL; margin-top:0pt; margin-bottom:5pt; font-size:10pt\"><br/>\n</p>\n</div>\n</div>\n</div>\n<div id=\"x_744275815appendonsend\"></div>\n<hr style=\"width:98%\"/>\n<div id=\"x_744275815divRplyFwdMsg\" dir=\"ltr\"><font face=\"Calibri, sans-serif\" style=\"font-size:11pt\" color=\"#000000\"><b>De:</b> Valladolid <valladolid@browniespain.com><br/>\n<b>Enviado:</b> sábado, 15 de noviembre de 2025 16:27<br/>\n<b>Para:</b> Eliana Garcia <eliana.garcia@browniespain.com><br/>\n<b>Asunto:</b> Error tickets fecha nueva</font>\n<div> </div>\n</div>\n\n<div dir=\"ltr\">\n<div class=\"x_elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nBuenas tardes,</div>\n<div class=\"x_elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nTe escribimos desde la tienda de Valladolid Calle porque nos hemos dado cuenta de que la nueva fecha ampliada de devolución aparece como 09/01/2025 y no como 09/01/2026 que es lo que debería salir.</div>\n<div class=\"x_elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nNo sabemos si esto nos ocurre solo a nosotras o nos afecta a todas, pero os avisamos por si puede afectar de alguna manera, especialmente al ordenador, a la hora de realizar las devoluciones de después de Navidad.</div>\n<div class=\"x_elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nUn saludo.</div>\n</div>\n</div>",
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