#30496 · ERROR PRECIOS SPECIAL PRICE
ID interno: 10918000009652279
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Business Central
Subcategoría
Pricing
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
15/11/25, 15:08
Resuelto
18/11/25, 11:06
Actualizado
20/11/25, 11:44
Asignado
Nov 17, 2025 09:03 AM
Respondido
Nov 18, 2025 12:06 PM
Completado
Nov 20, 2025 12:44 PM
First resp. due
Nov 18, 2025 08:00 AM
Due by
Nov 19, 2025 08:00 AM
Tiempo de resolución
68.0 h
Overdue
NoFirst resp. overdue
SíEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas tardes,
Los pantalones de special Price, están etiquetados y salen en la WEB a 39,90, pero en el día de hoy cuando los pasamos por TPV para realizar una compra saltan a 49,90€, no sabemos si hay un error en la WEB o es de los TPVs.
Os indico los modelos por si lo podéis revisar.
W26-0519-004-801 Pantalón culotte estrellas frontales
W26-0691-004-103 Pantalón cortes relaxed
W26-0788-001-700 Pantalón corte lateral
W26-0372-006-612 Pantalón culotte estrella parche
Quedamos a la espera.
Gracias y un saludo
Resolución
Hola
Cierro ticket ya que esta gestionado la bajada de precios de Special Price.
Un saludo.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div><span class=\"size\" style=\"font-size:18.6667px\">Hola </span><span class=\"size\" style=\"font-size:18.6667px\"><br/></span></div><div><span class=\"size\" style=\"font-size:18.6667px\"><br/></span></div><div><span class=\"size\" style=\"font-size:18.6667px\"><br/></span></div><div><span class=\"size\" style=\"font-size:18.6667px\">Cierro ticket ya que esta gestionado la bajada de precios de Special Price.</span><span class=\"size\" style=\"font-size:18.6667px\"><br/></span></div><div><span class=\"size\" style=\"font-size:18.6667px\"><br/></span></div><div><span class=\"size\" style=\"font-size:18.6667px\"><br/></span></div><div><span class=\"size\" style=\"font-size:18.6667px\">Un saludo.</span><span class=\"size\" style=\"font-size:18.6667px\"><br/></span></div><div><br/></div></div>",
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"name": "Eliana Garcia",
"site": {
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"name": "HQ",
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},
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"email_id": "eliana.garcia@browniespain.com",
"sms_mail": null,
"job_title": "Retail Project Operations",
"last_name": "Garcia",
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"department": {
"id": "10918000000174683",
"name": "IT",
"site": {
"id": "10918000000794001"
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"first_name": "Eliana",
"user_scope": "internal_user",
"employee_id": "eliana.garcia",
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"display_value": "Nov 18, 2025 12:06 PM"
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"id": "10918000003903199",
"name": "Eliana Garcia",
"site": {
"id": "10918000000794001"
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"phone": null,
"mobile": null,
"email_id": "eliana.garcia@browniespain.com",
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"job_title": "Retail Project Operations",
"last_name": "Garcia",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=20098068870&t=user&height=60&width=60",
"department": {
"id": "10918000000174683"
},
"first_name": "Eliana",
"user_scope": "internal_user",
"employee_id": "eliana.garcia",
"is_vip_user": false,
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_2662074109642803756_parse_1572730973299964776\">\n<div class=\"x_1642210161WordSection1\">\n<p class=\"MsoNormal\">Buenas tardes, </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Los pantalones de special Price, están etiquetados y salen en la WEB a 39,90, pero en el día de hoy cuando los pasamos por TPV para realizar una compra saltan a 49,90€, no sabemos si hay un error en la WEB o es de los TPVs.\n</p>\n<p class=\"MsoNormal\">Os indico los modelos por si lo podéis revisar. </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">W26-0519-004-801 Pantalón culotte estrellas frontales</p>\n<p class=\"MsoNormal\">W26-0691-004-103 Pantalón cortes relaxed</p>\n<p class=\"MsoNormal\">W26-0788-001-700 Pantalón corte lateral</p>\n<p class=\"MsoNormal\">W26-0372-006-612 Pantalón culotte estrella parche</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Quedamos a la espera. </p>\n<p class=\"MsoNormal\">Gracias y un saludo </p>\n</div>\n</div>",
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"id": "10918000000044001",
"name": "Éxito"
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