#30495 · Re: ERROR PRECIOS SPECIAL PRICE
ID interno: 10918000009652265
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Business Central
Subcategoría
Pricing
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Diseño
Request Type
Incidencia
Creado
15/11/25, 15:07
Resuelto
18/11/25, 11:07
Actualizado
20/11/25, 11:44
Asignado
Nov 17, 2025 09:05 AM
Respondido
Nov 18, 2025 12:07 PM
Completado
Nov 20, 2025 12:44 PM
First resp. due
Nov 18, 2025 08:00 AM
Due by
Nov 19, 2025 08:00 AM
Tiempo de resolución
68.0 h
Overdue
NoFirst resp. overdue
SíEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
|
C/ Castanyer 29 |
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La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada. |
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El 15 nov 2025, a las 16:03, Valencia <valencia@browniespain.com> escribió:
Buenas tardes,
Los pantalones de special Price, están etiquetados y salen en la WEB a 39,90, pero en el día de hoy cuando los pasamos por TPV para realizar una compra saltan a 49,90€, no sabemos si hay un error en la WEB o es de los TPVs.
Os indico los modelos por si lo podéis revisar.
W26-0519-004-801 Pantalón culotte estrellas frontales
W26-0691-004-103 Pantalón cortes relaxed
W26-0788-001-700 Pantalón corte lateral
W26-0372-006-612 Pantalón culotte estrella parche
Quedamos a la espera.
Gracias y un saludo
Resolución
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div><span class=\"size\" style=\"font-size:18.6667px\">Hola </span><span class=\"size\" style=\"font-size:18.6667px\"><br/></span></div><div><span class=\"size\" style=\"font-size:18.6667px\"><br/></span></div><div><span class=\"size\" style=\"font-size:18.6667px\"><br/></span></div><div><span class=\"size\" style=\"font-size:18.6667px\"><br/></span></div><div><span class=\"size\" style=\"font-size:18.6667px\">Cierro ticket ya que esta gestionado la bajada de precios de Special Price.</span><span class=\"size\" style=\"font-size:18.6667px\"><br/></span></div><div><span class=\"size\" style=\"font-size:18.6667px\"><br/></span></div><div><span class=\"size\" style=\"font-size:18.6667px\"><br/></span></div><div><span class=\"size\" style=\"font-size:18.6667px\"><br/></span></div><div><span class=\"size\" style=\"font-size:18.6667px\">Un saludo.</span><span class=\"size\" style=\"font-size:18.6667px\"><br/></span></div><div><br/></div></div>",
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"description": "\n\n<div dir=\"auto\" class=\"zm_1542947920323649619_parse_3037671904340537387\">\n<div dir=\"ltr\"></div>\n<div dir=\"ltr\">Hola chicas,</div>\n<div dir=\"ltr\"><br/>\n</div>\n<div dir=\"ltr\">Habíamos alargado los precios de Special Price, pero ha debido haber algún error.</div>\n<div dir=\"ltr\"><br/>\n</div>\n<div dir=\"ltr\">Por favor, machacadlos como en web hasta que el lunes hablemos con soporte.</div>\n<div dir=\"ltr\"><br/>\n</div>\n<div dir=\"ltr\">Gracias</div>\n<div dir=\"ltr\"><br/>\n<p style=\"FONT-SIZE:10pt; MARGIN-BOTTOM:5pt; FONT-FAMILY:ARIAL; MARGIN-TOP:0pt\">\n<br/>\n</p>\n<table cellspacing=\"0\" cellpadding=\"0\" border=\"0\" style=\"width:635px\">\n<tbody>\n<tr>\n<td style=\"width:125px; vertical-align:top\">\n<p style=\"font-family:Arial; margin:0.1pt; font-size:9pt; color:rgb(61, 61, 63)\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/\" title=\"\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=6496051&ACTION=FILE\" border=\"0\" width=\"95\" height=\"95\" alt=\"New_Logo_01_.gif\" style=\"width:95px; height:95px\"/></a><b></b></p>\n</td>\n<td valign=\"top\" style=\"width:230px; color:rgb(61, 61, 63)\">\n<p style=\"font-family:Arial; font-size:9pt\"><b>Marta Guerrero</b><br/>\n<span style=\"font-size:8pt\">Head of Product Manager</span><br/>\n<br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_325685863socialLink\" href=\"https://www.facebook.com/browniespain\"><img class=\"x_325685863socialLink\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6496052&ACTION=FILE\" width=\"18\" height=\"18\" style=\"height:18px; width:18px\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_325685863socialLink\" href=\"https://instagram.com/browniespain\"><img class=\"x_325685863socialLink\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6496053&ACTION=FILE\" width=\"18\" height=\"18\" style=\"height:18px; width:18px\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_325685863socialLink\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><img class=\"x_325685863socialLink\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6496054&ACTION=FILE\" width=\"18\" height=\"18\" style=\"height:18px; width:18px\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_325685863socialLink\" href=\"https://es.linkedin.com/company/brownie\"><img class=\"x_325685863socialLink\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6496055&ACTION=FILE\" width=\"18\" height=\"18\" style=\"height:18px; width:18px\"/></a></p>\n</td>\n<td valign=\"top\" style=\"border-left:1px solid rgb(61, 61, 63); width:280px; padding-left:20px\">\n<p style=\"font-family:Arial; font-size:9pt\"><span style=\"color:rgb(61, 61, 63)\"><span style=\"font-size:9pt; color:rgb(0, 0, 0)\"><span style=\"font-size:9pt\"><span style=\"font-size:9pt\">C/ Castanyer 29<br/>\n08022 - Barcelona, Spain</span></span><br/>\n</span>+34 932 377 066<br/>\n+33 <a target=\"_blank\" rel=\"noopener noreferrer\" title=\"\" style=\"font-size:9pt; color:rgb(61, 61, 63)\">686231447</a><br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" title=\"\" href=\"http://www.browniespain.com/\" style=\"font-size:9pt; color:rgb(155, 155, 155)\">www.browniespain.com</a></span></p>\n</td>\n</tr>\n<tr>\n<td colspan=\"3\" style=\"width:635px; vertical-align:top\">\n<p style=\"font-family:Arial; margin:0.1pt; text-align:justify; font-size:6pt; color:rgb(186, 186, 186)\">\n<br/>\n</p>\n<p style=\"font-family:Arial; margin:0.1pt; text-align:justify; font-size:6pt; color:rgb(186, 186, 186)\">\nLa información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos\n han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión,\n portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si\n usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,\n distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</p>\n</td>\n</tr>\n</tbody>\n</table>\n<p style=\"font-family:Arial; margin:0.1pt\"><br style=\"font-family:Arial\"/>\n</p>\n<p style=\"margin-top:0pt; margin-bottom:5pt; font-family:ARIAL; font-size:10pt\">\n<br/>\n<br/>\n</p>\n<p style=\"FONT-SIZE:10pt; MARGIN-BOTTOM:5pt; FONT-FAMILY:Arial; MARGIN-TOP:0px\">\n</p>\n<blockquote>El 15 nov 2025, a las 16:03, Valencia <valencia@browniespain.com> escribió:<br/>\n<br/>\n</blockquote>\n</div>\n<blockquote>\n<div dir=\"ltr\">\n\n \n<div class=\"x_325685863WordSection1\">\n<p class=\"MsoNormal\">Buenas tardes, </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Los pantalones de special Price, están etiquetados y salen en la WEB a 39,90, pero en el día de hoy cuando los pasamos por TPV para realizar una compra saltan a 49,90€, no sabemos si hay un error en la WEB o es de los TPVs.\n</p>\n<p class=\"MsoNormal\">Os indico los modelos por si lo podéis revisar. </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">W26-0519-004-801 Pantalón culotte estrellas frontales</p>\n<p class=\"MsoNormal\">W26-0691-004-103 Pantalón cortes relaxed</p>\n<p class=\"MsoNormal\">W26-0788-001-700 Pantalón corte lateral</p>\n<p class=\"MsoNormal\">W26-0372-006-612 Pantalón culotte estrella parche</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Quedamos a la espera. </p>\n<p class=\"MsoNormal\">Gracias y un saludo </p>\n</div>\n</div>\n</blockquote>\n</div>",
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