#30495 · Re: ERROR PRECIOS SPECIAL PRICE

ID interno: 10918000009652265

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Estado

Cerrada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

Business Central

Subcategoría

Pricing

Tipo

Incidencia

Canal

CAU

SLA

SLA Soporte HQ

Grupo

Brownie (HQ)

Site

HQ

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Marta Guerrero

Técnico

Eliana Garcia

Departamento

Diseño

Request Type

Incidencia

Creado

15/11/25, 15:07

Resuelto

18/11/25, 11:07

Actualizado

20/11/25, 11:44

Asignado

Nov 17, 2025 09:05 AM

Respondido

Nov 18, 2025 12:07 PM

Completado

Nov 20, 2025 12:44 PM

First resp. due

Nov 18, 2025 08:00 AM

Due by

Nov 19, 2025 08:00 AM

Tiempo de resolución

68.0 h

Overdue

No

First resp. overdue

Escalado

No

Reabierto

No

FCR

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: Eliana Garcia

Descripción

Hola chicas,

Habíamos alargado los precios de Special Price, pero ha debido haber algún error.

Por favor, machacadlos como en web hasta que el lunes hablemos con soporte.

Gracias


New_Logo_01_.gif

Marta Guerrero
Head of Product Manager

   

C/ Castanyer 29
08022 - Barcelona, Spain

+34 932 377 066
+33 686231447
www.browniespain.com


La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.




El 15 nov 2025, a las 16:03, Valencia <valencia@browniespain.com> escribió:



Buenas tardes,

 

Los pantalones de special Price, están etiquetados y salen en la WEB a 39,90, pero en el día de hoy cuando los pasamos por TPV para realizar una compra saltan a 49,90€, no sabemos si hay un error en la WEB o es de los TPVs.

Os indico los modelos por si lo podéis revisar.

 

W26-0519-004-801 Pantalón culotte estrellas frontales

W26-0691-004-103 Pantalón cortes relaxed

W26-0788-001-700 Pantalón corte lateral

W26-0372-006-612  Pantalón culotte estrella parche

 

 

Quedamos a la espera.

Gracias y un saludo

Resolución

Hola



Cierro ticket ya que esta gestionado la bajada de precios de Special Price.



Un saludo.

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  "description": "\n\n<div dir=\"auto\" class=\"zm_1542947920323649619_parse_3037671904340537387\">\n<div dir=\"ltr\"></div>\n<div dir=\"ltr\">Hola chicas,</div>\n<div dir=\"ltr\"><br/>\n</div>\n<div dir=\"ltr\">Habíamos alargado los precios de Special Price, pero ha debido haber algún error.</div>\n<div dir=\"ltr\"><br/>\n</div>\n<div dir=\"ltr\">Por favor, machacadlos como en web hasta que el lunes hablemos con soporte.</div>\n<div dir=\"ltr\"><br/>\n</div>\n<div dir=\"ltr\">Gracias</div>\n<div dir=\"ltr\"><br/>\n<p style=\"FONT-SIZE:10pt; MARGIN-BOTTOM:5pt; FONT-FAMILY:ARIAL; MARGIN-TOP:0pt\">\n<br/>\n</p>\n<table cellspacing=\"0\" cellpadding=\"0\" border=\"0\" style=\"width:635px\">\n<tbody>\n<tr>\n<td style=\"width:125px; vertical-align:top\">\n<p style=\"font-family:Arial; margin:0.1pt; font-size:9pt; color:rgb(61, 61, 63)\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/\" title=\"\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=6496051&amp;ACTION=FILE\" border=\"0\" width=\"95\" height=\"95\" alt=\"New_Logo_01_.gif\" style=\"width:95px; height:95px\"/></a><b></b></p>\n</td>\n<td valign=\"top\" style=\"width:230px; color:rgb(61, 61, 63)\">\n<p style=\"font-family:Arial; font-size:9pt\"><b>Marta Guerrero</b><br/>\n<span style=\"font-size:8pt\">Head of Product Manager</span><br/>\n<br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_325685863socialLink\" href=\"https://www.facebook.com/browniespain\"><img class=\"x_325685863socialLink\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6496052&amp;ACTION=FILE\" width=\"18\" height=\"18\" style=\"height:18px; width:18px\"/></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_325685863socialLink\" href=\"https://instagram.com/browniespain\"><img class=\"x_325685863socialLink\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6496053&amp;ACTION=FILE\" width=\"18\" height=\"18\" style=\"height:18px; width:18px\"/></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_325685863socialLink\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><img class=\"x_325685863socialLink\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6496054&amp;ACTION=FILE\" width=\"18\" height=\"18\" style=\"height:18px; width:18px\"/></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_325685863socialLink\" href=\"https://es.linkedin.com/company/brownie\"><img class=\"x_325685863socialLink\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6496055&amp;ACTION=FILE\" width=\"18\" height=\"18\" style=\"height:18px; width:18px\"/></a></p>\n</td>\n<td valign=\"top\" style=\"border-left:1px solid rgb(61, 61, 63); width:280px; padding-left:20px\">\n<p style=\"font-family:Arial; font-size:9pt\"><span style=\"color:rgb(61, 61, 63)\"><span style=\"font-size:9pt; color:rgb(0, 0, 0)\"><span style=\"font-size:9pt\"><span style=\"font-size:9pt\">C/ Castanyer 29<br/>\n08022 - Barcelona, Spain</span></span><br/>\n</span>+34 932 377 066<br/>\n+33&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" title=\"\" style=\"font-size:9pt; color:rgb(61, 61, 63)\">686231447</a><br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" title=\"\" href=\"http://www.browniespain.com/\" style=\"font-size:9pt; color:rgb(155, 155, 155)\">www.browniespain.com</a></span></p>\n</td>\n</tr>\n<tr>\n<td colspan=\"3\" style=\"width:635px; vertical-align:top\">\n<p style=\"font-family:Arial; margin:0.1pt; text-align:justify; font-size:6pt; color:rgb(186, 186, 186)\">\n<br/>\n</p>\n<p style=\"font-family:Arial; margin:0.1pt; text-align:justify; font-size:6pt; color:rgb(186, 186, 186)\">\nLa información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos\n han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión,\n portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com&nbsp;Si\n usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,\n distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</p>\n</td>\n</tr>\n</tbody>\n</table>\n<p style=\"font-family:Arial; margin:0.1pt\"><br style=\"font-family:Arial\"/>\n</p>\n<p style=\"margin-top:0pt; margin-bottom:5pt; font-family:ARIAL; font-size:10pt\">\n<br/>\n<br/>\n</p>\n<p style=\"FONT-SIZE:10pt; MARGIN-BOTTOM:5pt; FONT-FAMILY:Arial; MARGIN-TOP:0px\">\n</p>\n<blockquote>El 15 nov 2025, a las 16:03, Valencia &lt;valencia@browniespain.com&gt; escribió:<br/>\n<br/>\n</blockquote>\n</div>\n<blockquote>\n<div dir=\"ltr\">\n\n \n<div class=\"x_325685863WordSection1\">\n<p class=\"MsoNormal\">Buenas tardes, </p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\">Los pantalones de special Price, están etiquetados y salen en la WEB a 39,90, pero en el día de hoy cuando los pasamos por TPV para realizar una compra saltan a 49,90€, no sabemos si hay un error en la WEB o es de los TPVs.\n</p>\n<p class=\"MsoNormal\">Os indico los modelos por si lo podéis revisar. </p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\">W26-0519-004-801 Pantalón culotte estrellas frontales</p>\n<p class=\"MsoNormal\">W26-0691-004-103 Pantalón cortes relaxed</p>\n<p class=\"MsoNormal\">W26-0788-001-700 Pantalón corte lateral</p>\n<p class=\"MsoNormal\">W26-0372-006-612 &nbsp;Pantalón culotte estrella parche</p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\">Quedamos a la espera. </p>\n<p class=\"MsoNormal\">Gracias y un saludo </p>\n</div>\n</div>\n</blockquote>\n</div>",
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