#30490 · ERROR SPECIAL PRICE
ID interno: 10918000009652171
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Business Central
Subcategoría
Pricing
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
15/11/25, 14:41
Resuelto
18/11/25, 11:09
Actualizado
20/11/25, 11:44
Asignado
Nov 17, 2025 09:10 AM
Respondido
Nov 18, 2025 12:09 PM
Completado
Nov 20, 2025 12:44 PM
First resp. due
Nov 18, 2025 08:00 AM
Due by
Nov 19, 2025 08:00 AM
Tiempo de resolución
68.5 h
Overdue
NoFirst resp. overdue
SíEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas tardes ,
En amoreiras los precios que pasan en tpv no están correctos de acuerdo con el listado , podéis mirar porfa?
Gracias ,
Store Manager
Sara Baptista
De: Amoreiras
Enviado el: sábado, 15 de noviembre de 2025 14:37
Para: Soporte <soporte@browniespain.com>
CC: Eliana Garcia <eliana.garcia@browniespain.com>
Asunto: tRV: ACCIONES SEM 44 - Special Price
Resolución
JSON crudo (detalle completo)
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