#30503 · Revisión jornada Ventas y Tareas
ID interno: 10918000009648966
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al Negocio
Categoría
Preventivos
Subcategoría
Preventivos BC & Others
Tipo
Petición
Canal
CAU
SLA
—
Grupo
Abisma (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
IT
Request Type
Petición
Creado
17/11/25, 7:00
Resuelto
18/11/25, 8:12
Actualizado
20/11/25, 8:44
Asignado
Nov 17, 2025 08:00 AM
Respondido
Nov 18, 2025 09:12 AM
Completado
Nov 20, 2025 09:44 AM
First resp. due
—
Due by
—
Tiempo de resolución
25.2 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
Revisión de ventas:
Tareas:
FileZilla:
Job monitor:
Movimientos cola proyecto:
Tareas:
FileZilla:
Job monitor:
Movimientos cola proyecto:
Resolución
Revisión de ventas:
Textiles
M007018 16 ok
M007049 15-16 OK
M007056 15 OK
M007061 15 OK
M007062 15 OK
M007064 15 OK
M007065 15-16 OK
M007066 15-16 OK
M007067 15-16 OK
M007068 15 OK
M007069 15 OK
M007070 15 OK
M007071 15-16 OK
M007073 15 OK
M007074 15 OK
M007075 15 OK
M007077 15 OK
M007078 15 OK
M007079 14-15 OK
M007083 15 OK
M007200 15-16 OK
M007201 15-16 OK
M007202 15 OK
M007205 15 OK
M007206 15-16 OK
M007207 15 OK
M007208 15 OK
M007209 15-16 OK
M007210 15-16 OK
M007211 15-16 OK
M007212 15 OK
M007213 15 OK
M007214 15-16 OK
M007217 15 OK
M007218 15-16 OK
M007219 15 OK
M007220 15 OK
M007221 15 OK
M007222 15 OK
M007223 15 OK
M007224 15 OK
M007225 15 OK
M007226 15 OK
M007227 15 OK
M007228 15 OK
M007229 15-16 OK
M007230 15 OK
M007231 15 OK
M007232 15 OK
M007233 15 OK
M007234 15 OK
M007235 15 OK
M007236 15 OK
M007237 14-15 PENDIENTE-OK
M007238 14-15 OK
M007239 15 BLOQUEADO
M007240 15 OK
M007241 15 OK
M007242 15 OK
M007255 15 OK
France
OK
Atlántico
M007026 15 ok
M007038 15 ok
M007040 15 ok
M007046 14-15-17 ok
M007054 15 ok
M007072 14 262257025
Tareas:
1a revision:
OK
Textiles
OK
France
OK
Atlántico
2a revision:
Textiles
France
Atlántico
Gestion de Archivos PAC POC:
Revisado
Job Monitor:
1a revision:
2a revision:
3a revision:
Revisión Movimientos Cola Proyecto:
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"is_trashed": false,
"message_id": null,
"resolution": {
"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div style=\"color:rgb(24, 50, 71); font-family:-apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size:14px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)\"><span style=\"\">Revisión de ventas:</span><br/></div><div style=\"color:rgb(24, 50, 71); font-family:-apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size:14px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)\"><div style=\"\" dir=\"ltr\">Textiles<br/></div><div style=\"\" dir=\"ltr\">M007018 16 ok<br/></div><div style=\"\" dir=\"ltr\">M007049 15-16 OK<br/></div><div style=\"\" dir=\"ltr\">M007056 15 OK<br/></div><div style=\"\" dir=\"ltr\">M007061 15 OK<br/></div><div style=\"\" dir=\"ltr\">M007062 15 OK<br/></div><div style=\"\" dir=\"ltr\">M007064 15 OK<br/></div><div style=\"\" dir=\"ltr\">M007065 15-16 OK<br/></div><div style=\"\" dir=\"ltr\">M007066 15-16 OK<br/></div><div style=\"\" dir=\"ltr\">M007067 15-16 OK<br/></div><div style=\"\" dir=\"ltr\">M007068 15 OK<br/></div><div style=\"\" dir=\"ltr\">M007069 15 OK<br/></div><div style=\"\" dir=\"ltr\">M007070 15 OK<br/></div><div style=\"\" dir=\"ltr\">M007071 15-16 OK<br/></div><div style=\"\" dir=\"ltr\">M007073 15 OK<br/></div><div style=\"\" dir=\"ltr\">M007074 15 OK<br/></div><div style=\"\" dir=\"ltr\">M007075 15 OK<br/></div><div style=\"\" dir=\"ltr\">M007077 15 OK <br/></div><div style=\"\" dir=\"ltr\">M007078 15 OK<br/></div><div style=\"\" dir=\"ltr\">M007079 14-15 OK<br/></div><div style=\"\" dir=\"ltr\">M007083 15 OK<br/></div><div style=\"\" dir=\"ltr\">M007200 15-16 OK<br/></div><div style=\"\" dir=\"ltr\">M007201 15-16 OK<br/></div><div style=\"\" dir=\"ltr\">M007202 15 OK<br/></div><div style=\"\" dir=\"ltr\">M007205 15 OK<br/></div><div style=\"\" dir=\"ltr\">M007206 15-16 OK<br/></div><div style=\"\" dir=\"ltr\">M007207 15 OK<br/></div><div style=\"\" dir=\"ltr\">M007208 15 OK<br/></div><div style=\"\" dir=\"ltr\">M007209 15-16 OK<br/></div><div style=\"\" dir=\"ltr\">M007210 15-16 OK<br/></div><div style=\"\" dir=\"ltr\">M007211 15-16 OK<br/></div><div style=\"\" dir=\"ltr\">M007212 15 OK<br/></div><div style=\"\" dir=\"ltr\">M007213 15 OK<br/></div><div style=\"\" dir=\"ltr\">M007214 15-16 OK<br/></div><div style=\"\" dir=\"ltr\">M007217 15 OK<br/></div><div style=\"\" dir=\"ltr\">M007218 15-16 OK<br/></div><div style=\"\" dir=\"ltr\">M007219 15 OK<br/></div><div style=\"\" dir=\"ltr\">M007220 15 OK<br/></div><div style=\"\" dir=\"ltr\">M007221 15 OK<br/></div><div style=\"\" dir=\"ltr\">M007222 15 OK<br/></div><div style=\"\" dir=\"ltr\">M007223 15 OK<br/></div><div style=\"\" dir=\"ltr\">M007224 15 OK<br/></div><div style=\"\" dir=\"ltr\">M007225 15 OK<br/></div><div style=\"\" dir=\"ltr\">M007226 15 OK<br/></div><div style=\"\" dir=\"ltr\">M007227 15 OK<br/></div><div style=\"\" dir=\"ltr\">M007228 15 OK<br/></div><div style=\"\" dir=\"ltr\">M007229 15-16 OK<br/></div><div style=\"\" dir=\"ltr\">M007230 15 OK<br/></div><div style=\"\" dir=\"ltr\">M007231 15 OK<br/></div><div style=\"\" dir=\"ltr\">M007232 15 OK<br/></div><div style=\"\" dir=\"ltr\">M007233 15 OK<br/></div><div style=\"\" dir=\"ltr\">M007234 15 OK<br/></div><div style=\"\" dir=\"ltr\">M007235 15 OK<br/></div><div style=\"\" dir=\"ltr\">M007236 15 OK<br/></div><div style=\"\" dir=\"ltr\">M007237 14-15 PENDIENTE-OK<br/></div><div style=\"\" dir=\"ltr\">M007238 14-15 OK<br/></div><div style=\"\" dir=\"ltr\">M007239 15 BLOQUEADO<br/></div><div style=\"\" dir=\"ltr\">M007240 15 OK<br/></div><div style=\"\" dir=\"ltr\">M007241 15 OK<br/></div><div style=\"\" dir=\"ltr\">M007242 15 OK<br/></div><div style=\"\" dir=\"ltr\">M007255 15 OK<br/></div><div style=\"\" dir=\"ltr\"><br/></div><div style=\"\" dir=\"ltr\">France<br/></div><div style=\"\" dir=\"ltr\">OK<br/></div><div style=\"\" dir=\"ltr\"><br/></div><div style=\"\" dir=\"ltr\">Atlántico<br/></div><div style=\"\" dir=\"ltr\">M007026 15 ok<br/></div><div style=\"\" dir=\"ltr\">M007038 15 ok<br/></div><div style=\"\" dir=\"ltr\">M007040 15 ok<br/></div><div style=\"\" dir=\"ltr\">M007046 14-15-17 ok<br/></div><div style=\"\" dir=\"ltr\">M007054 15 ok<br/></div><div style=\"\" dir=\"ltr\">M007072 14 262257025<br/></div><div style=\"\" dir=\"ltr\"><br/></div><div style=\"\">Tareas:<br/></div><div style=\"\">1a revision:<br/></div><div style=\"\" dir=\"ltr\">OK<br/></div><div style=\"\"><br/></div><div style=\"\">Textiles<br/></div><div style=\"\" dir=\"ltr\">OK<br/></div><div style=\"\" dir=\"ltr\"><br/></div><div style=\"\" dir=\"ltr\">France<br/></div><div style=\"\" dir=\"ltr\">OK<br/></div><div style=\"\" dir=\"ltr\"> <br/></div><div style=\"\">Atlántico<br/></div><div style=\"\"> <br/></div><div style=\"\">2a revision:<br/></div><div style=\"\"><br/></div><div style=\"\">Textiles<br/></div><div style=\"\"> <br/></div><div style=\"\">France<br/></div><div style=\"\"> <br/></div><div style=\"\">Atlántico<br/></div><div style=\"\"> <br/></div><div style=\"\" dir=\"ltr\"> <br/></div><div style=\"\">Gestion de Archivos PAC POC:<br/></div><div style=\"\" dir=\"ltr\">Revisado<br/></div><div style=\"\"> <br/></div><div style=\"\">Job Monitor:<br/></div><div style=\"\">1a revision:<br/></div><div style=\"\"><img style=\"border:0px; vertical-align:middle; cursor:pointer; max-width:100%; width:auto\" class=\"fr-fic fr-fil fr-dib inline-image\" src=\"https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzY2MjEzODMyNCwiZG9tYWluIjoic29wb3J0ZWFiaXNtYS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MTExMjM3Nn0.thnzAK50kmD8a8ElzxiI0WYp6FLuqzIDfpmpHQMpx10\"/><br/></div><div style=\"\">2a revision:<br/></div><div style=\"\"><br/></div><div style=\"\">3a revision:<br/></div><div style=\"\"> <br/></div><div style=\"\"><span style=\"\"> </span><br/></div><div style=\"\">Revisión Movimientos Cola Proyecto:<br/></div><div style=\"\"><img style=\"border:0px; vertical-align:middle; cursor:pointer; max-width:100%; width:auto\" class=\"fr-fic fr-fil fr-dib inline-image\" src=\"https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzY2MjEzODczMiwiZG9tYWluIjoic29wb3J0ZWFiaXNtYS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MTExMjM3Nn0.a_J_pQ_SWw4HBGhpC_7tiCu3FaE2mTDarTE5Bc3EcoU\"/><br/></div></div><div><br/></div></div>",
"submitted_by": {
"id": "10918000002669053",
"name": "N1 Support",
"site": {
"id": "10918000000794001",
"name": "HQ",
"deleted": false,
"is_default": true
},
"phone": null,
"mobile": null,
"email_id": "n1support@browniespain.com",
"sms_mail": null,
"job_title": null,
"last_name": "Support",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=20094128568&t=user&height=60&width=60",
"department": {
"id": "10918000000174683",
"name": "IT",
"site": {
"id": "10918000000794001"
}
},
"first_name": "N1",
"user_scope": "internal_user",
"employee_id": null,
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": "0",
"is_technician": true
},
"submitted_on": {
"value": "1763453525935",
"display_value": "Nov 18, 2025 09:12 AM"
}
},
"technician": {
"id": "10918000002669053",
"name": "N1 Support",
"site": {
"id": "10918000000794001"
},
"phone": null,
"mobile": null,
"email_id": "n1support@browniespain.com",
"sms_mail": null,
"job_title": null,
"last_name": "Support",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=20094128568&t=user&height=60&width=60",
"department": {
"id": "10918000000174683"
},
"first_name": "N1",
"user_scope": "internal_user",
"employee_id": null,
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": "0",
"is_technician": true
},
"udf_fields": {
"udf_char2": "Remoto",
"udf_char3": "No"
},
"attachments": [],
"description": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, sans-serif; font-size:13px\">Revisión de ventas:<br/><br/>Tareas:<br/><br/>FileZilla:<br/><br/>Job monitor:<br/><br/>Movimientos cola proyecto:</div><div><br/></div></div>",
"display_key": {
"value": "30503",
"display_value": "30503"
},
"due_by_time": null,
"is_reopened": false,
"maintenance": {
"id": "10918000001161182",
"module": {
"id": "10918000000035038"
},
"subject": "Revisión jornada Ventas y Tareas",
"created_by": {
"id": "10918000000166918"
},
"created_time": {
"value": "1677499346138",
"display_value": "Feb 27, 2023 01:02 PM"
},
"next_schedule": {
"value": "1776232800000",
"display_value": "Apr 15, 2026 08:00 AM"
},
"maintenancestate": 1,
"one_time_schedule": {
"id": "10918000006723022"
},
"repetitive_schedule": {
"id": "10918000006723022"
}
},
"subcategory": {
"id": "10918000002209287",
"name": "Preventivos BC & Others"
},
"closure_info": {
"closure_code": null,
"closure_comments": "Aged request was closed",
"requester_ack_comments": "Aged request was closed",
"requester_ack_resolution": false
},
"created_time": {
"value": "1763362812568",
"display_value": "Nov 17, 2025 08:00 AM"
},
"deleted_time": null,
"is_escalated": false,
"request_type": {
"id": "10918000000010009",
"name": "Petición"
},
"time_elapsed": "40313000",
"assigned_time": {
"value": "1763362812752",
"display_value": "Nov 17, 2025 08:00 AM"
},
"resolved_time": {
"value": "1763453525915",
"display_value": "Nov 18, 2025 09:12 AM"
},
"completed_time": {
"value": "1763628274400",
"display_value": "Nov 20, 2025 09:44 AM"
},
"responded_time": {
"value": "1763453525935",
"display_value": "Nov 18, 2025 09:12 AM"
},
"approval_status": null,
"has_attachments": false,
"unreplied_count": 0,
"last_updated_time": {
"value": "1763628274414",
"display_value": "Nov 20, 2025 09:44 AM"
},
"linked_to_request": null,
"is_service_request": false,
"completed_by_denial": false,
"email_ids_to_notify": [],
"has_linked_requests": false,
"notification_status": null,
"cancel_flag_comments": null,
"cancellation_requested": false,
"is_first_response_overdue": false,
"request_template_task_ids": [],
"workflow_instance_details": null,
"entity_instance_properties": [],
"first_response_due_by_time": null,
"request_template_checklist_ids": []
}