#30463 · Erros en los TPVs
ID interno: 10918000009633285
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Others
Tipo
Incidencia
Canal
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
—
Request Type
Incidencia
Creado
14/11/25, 11:22
Resuelto
14/11/25, 11:32
Actualizado
16/11/25, 11:42
Asignado
Nov 14, 2025 12:26 PM
Respondido
Nov 14, 2025 12:31 PM
Completado
Nov 16, 2025 12:42 PM
First resp. due
Nov 17, 2025 12:22 PM
Due by
Nov 18, 2025 12:22 PM
Tiempo de resolución
0.2 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Miguel Bru
Descripción
Buenos días,
Se han detectado algunos errores en las pantallas de las cajas registradoras de la tienda Mar shopping.
Durante varios días de esta semana, hemos estado experimentando un error en el programa durante las ventas (si el cliente solicita una factura con un número de identificación fiscal), con el descuento de empleada y al intentar cerrar las cajas registradoras al final del día.
Adjunto el mensaje que aparece en pantalla.
¿Nos pueden ayudar?
Gracias.
Un saludo,
Matilde Maciel
Resolución
Solucionado, a la espera de feedback.
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_4133867726406736377_parse_8375595549923152201\">\n<div class=\"x_1412231397WordSection1\">\n<p class=\"MsoNormal\">Buenos días,</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Se han detectado algunos errores en las pantallas de las cajas registradoras de la tienda Mar shopping.</p>\n<p class=\"MsoNormal\" style=\"margin-bottom:12pt\">Durante varios días de esta semana, hemos estado experimentando un error en el programa durante las ventas (si el cliente solicita una factura con un número de identificación fiscal), con el descuento de empleada\n y al intentar cerrar las cajas registradoras al final del día.</p>\n<p class=\"MsoNormal\" style=\"margin-bottom:12pt\">Adjunto el mensaje que aparece en pantalla.</p>\n<p class=\"MsoNormal\" style=\"margin-bottom:12pt\"><span style=\"color:rgb(31, 31, 31)\">¿Nos pueden ayudar?</span></p>\n<p class=\"MsoNormal\" style=\"margin-bottom:12pt\"><span style=\"color:rgb(31, 31, 31)\">Gracias.</span></p>\n<p class=\"MsoNormal\" style=\"margin-bottom:12pt\"><span style=\"color:rgb(31, 31, 31)\">Un saludo,</span></p>\n<p class=\"MsoNormal\" style=\"margin-bottom:12pt\"><span style=\"color:rgb(31, 31, 31)\">Matilde Maciel\n</span></p>\n<p class=\"MsoNormal\" style=\"margin-bottom:12pt\"><span style=\"color:rgb(31, 31, 31)\"> </span></p>\n</div>\n</div>",
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