#30434 · Vale clienta
ID interno: 10918000009611587
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
12/11/25, 20:34
Resuelto
24/11/25, 7:47
Actualizado
26/11/25, 8:47
Asignado
Nov 13, 2025 08:11 AM
Respondido
Nov 13, 2025 03:22 PM
Completado
Nov 26, 2025 09:47 AM
First resp. due
Nov 24, 2025 11:21 AM
Due by
Nov 25, 2025 11:21 AM
Tiempo de resolución
275.2 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas noches,
Necesito de los movimientos de los vales:
- M007046009728
- M007046010564
El vale M007046009728 me dice que tiene 79,90€ disponibles pero no consigo usar, mirando los movimentos me dice que fue utilizado nel dia 21/08/2024 en tienda de colombo.
El vale M007046010564 no me deja mirar el valor, no me deja usar, cuando lo tento usar en una venta me dice “ VOUCHER M007046010564 NOT FOUND”. Mirando en movimientos se pode ver que fue criando en tienda de colombo en 21/08/2024 pero no fue redimido.
Se podéis mirar que se pasa con eses vales una vez que lo primero es usado nel día que lo segundo es redimido y no se consigue usar ningún. Adjunto fotos de todo;
Gracias
Jéssica Sacramento
Resolución
Hola
El saldo que tienen es del vale M007046010564 con un importe de 49,80
JSON crudo (detalle completo)
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"message_id": "<PAXP195MB1296A28FE5A00498B5BCE529B9CCA@PAXP195MB1296.EURP195.PROD.OUTLOOK.COM>",
"resolution": {
"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=6480030&ACTION=FILE\" width=\"632\" height=\"683\" orig_width=\"704\" orig_height=\"762\"/><br/></div><div><span class=\"size\" style=\"font-size:24px\">Hola </span><span class=\"size\" style=\"font-size:24px\"><br/></span></div><div><span class=\"size\" style=\"font-size:24px\"><br/></span></div><div><span class=\"size\" style=\"font-size:24px\">El saldo que tienen es del vale M007046010564 con un importe de 49,80</span><br/></div></div>",
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