#30384 · IMPRESION XREPORT ECI DIAGONAL

ID interno: 10918000009606109

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Estado

Cerrada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

Business Central

Subcategoría

Others

Tipo

Incidencia

Canal

CAU

SLA

SLA Soporte TIENDAS

Grupo

Brownie (Tiendas)

Site

TIENDAS

Nivel

Nivel 1 - Primera Respuesta

Solicitante

ECI Diagonal

Técnico

Piero Belletich

Departamento

Tiendas

Request Type

Incidencia

Creado

11/11/25, 15:36

Resuelto

17/11/25, 8:48

Actualizado

19/11/25, 9:44

Asignado

Nov 14, 2025 03:07 PM

Respondido

Nov 17, 2025 09:47 AM

Completado

Nov 19, 2025 10:44 AM

First resp. due

Nov 12, 2025 04:36 PM

Due by

Nov 13, 2025 04:36 PM

Tiempo de resolución

137.2 h

Overdue

First resp. overdue

Escalado

No

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: Piero Belletich

Descripción

Buenas tardes,

En Eci Diagonal también nos está dando fallo el sistema a la hora de imprimir el XREPORT.

En cambio, la impresión de otras transacciones es correcta, como habitualmente.

Muchas gracias y un saludo.

Maria Delmás

Resolución

Se corrige la trans sales entry
JSON crudo (detalle completo)
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