#30344 · TARJETAS REGALO TPV 2
ID interno: 10918000009599155
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
10/11/25, 9:49
Resuelto
13/11/25, 8:28
Actualizado
15/11/25, 8:42
Asignado
Nov 11, 2025 08:46 AM
Respondido
Nov 13, 2025 09:28 AM
Completado
Nov 15, 2025 09:42 AM
First resp. due
Nov 11, 2025 10:49 AM
Due by
Nov 12, 2025 10:49 AM
Tiempo de resolución
70.7 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenos días os escribo desde Brownie Pamplona.
Tenemos un problema al seleccionar como método de pago las tarjetas de regalo en el TPV 2, por ejemplo este sábado una chica fue a pagar con una tarjeta de regalo, seleccionamos como método de pago la tarjeta regalo, que tenia 50€, y le teníamos que cobrar la diferencia, sin embargo al seleccionar el método de pago y poner tarjeta regalo, seleccionamos el importe del ticket, y al hacer esto automáticamente al duchar la tarjeta nos dio la opción de imprimir el ticket, sin dejarnos la opción de abonar la diferencia y sin descontar el saldo de la tarjeta regalo.
Un saludo, Eva.
Resolución
Hola Eva
Hemos corregido un par de cosas y creemos que ya esta bien, si te sigue ocurriendo por favor llámanos y lo miramos al momento.
Un saludo.
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Hola Eva<br/></div><div><br/></div><div>Hemos corregido un par de cosas y creemos que ya esta bien, si te sigue ocurriendo por favor llámanos y lo miramos al momento.<br/></div><div><br/></div><div>Un saludo.</div></div>",
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