#30328 · PT PENDIENTES

ID interno: 10918000009550951

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Estado

Cerrada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

LS Retail

Subcategoría

Recepción de Mercancía

Tipo

Incidencia

Canal

CAU

SLA

SLA Soporte TIENDAS

Grupo

Brownie (Tiendas)

Site

TIENDAS

Nivel

Nivel 1 - Primera Respuesta

Solicitante

ECI Preciados

Técnico

Eliana Garcia

Departamento

Tiendas

Request Type

Incidencia

Creado

8/11/25, 9:34

Resuelto

10/11/25, 9:00

Actualizado

12/11/25, 9:41

Asignado

Nov 10, 2025 08:05 AM

Respondido

Nov 10, 2025 10:00 AM

Completado

Nov 12, 2025 10:41 AM

First resp. due

Nov 11, 2025 08:00 AM

Due by

Nov 12, 2025 08:00 AM

Tiempo de resolución

47.4 h

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

Sí

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: Eliana Garcia

Descripción

Buenos días:

 

Recibimos la mercancía, todos los bultos, todo ok, pero cuando revisamos los pt, siguen pendientes, ya nos pasó la semana pasada.

Os informamos, por si hay que hacer algo. Cualquier cosa, nos decís.

 

Gracias, un saludo

Resolución

Hola chicas

Me aparece en BC dos métodos de validación una con la zebra y otra manual al realizarse estas dos acciones a la vez el sistema a ajustado en positivo lo validado con la zebra y en negativo cuando se hizo de manera manual con lo cual no tenéis ese stock, la única forma de subirlo bien es que ajustéis o hagáis dos inventarios.

Siempre que se valide mercancía debéis esperar unas horas que se cargue el stock a que a nivel interno es una tarea que se ejecuta y al ser tantas tiendas debéis esperar, por otro lado los pts pendientes siempre se eliminan los de la semana anterior no la que tenéis en vigencia es decir limpiad siempre albaranes de la semana pasada a la que estéis y no de la vigente por si se pudiese corregir algún error y tenerlo visible.

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    "content": "<div class=\"personalize-wrapper\" style=\"font-family:&quot;PT Sans&quot;, Arial, Helvetica, sans-serif, sans-serif; font-size:13px\">Hola chicas<br/><br/>Me aparece en BC dos métodos de validación una con la zebra y otra manual al realizarse estas dos acciones a la vez el sistema a ajustado en positivo lo validado con la zebra y en negativo cuando se hizo de manera manual con lo cual no tenéis ese stock, la única forma de subirlo bien es que ajustéis o hagáis dos inventarios.<br/><br/>Siempre que se valide mercancía debéis esperar unas horas que se cargue el stock a que a nivel interno es una tarea que se ejecuta y al ser tantas tiendas debéis esperar, por otro lado los pts pendientes siempre se eliminan los de la semana anterior no la que tenéis en vigencia es decir limpiad siempre albaranes de la semana pasada a la que estéis y no de la vigente por si se pudiese corregir algún error y tenerlo visible.<br/><br/><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=6459022&amp;ACTION=FILE\" orig_width=\"708\" orig_height=\"248\" width=\"400\" height=\"140\"/></div>",
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