#30322 · Pedido de Faturas com contribuinte segunda via

ID interno: 10918000009550849

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Estado

Cerrada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

LS Retail

Subcategoría

Others

Tipo

Incidencia

Canal

E-Mail

SLA

SLA Soporte TIENDAS

Grupo

Brownie (Tiendas)

Site

TIENDAS

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Amoreiras

Técnico

Eliana Garcia

Departamento

Tiendas

Request Type

Incidencia

Creado

7/11/25, 14:59

Resuelto

13/11/25, 8:07

Actualizado

15/11/25, 8:42

Asignado

Nov 11, 2025 04:06 PM

Respondido

Nov 13, 2025 09:07 AM

Completado

Nov 15, 2025 09:42 AM

First resp. due

Nov 10, 2025 03:59 PM

Due by

Nov 11, 2025 03:59 PM

Tiempo de resolución

137.1 h

Overdue

First resp. overdue

Escalado

Reabierto

No

FCR

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: Eliana Garcia

Descripción

Buenas tardes,

 

Necesito que me procuren dos facturas con los siguientes dados:

Tienda: Amoreiras

Datas:

  • 2/08/2025   valor: 89,90    N fatura: A50FS2/0045598
  • 11/09/2025   Valor: 50,05 N fatura    A50FS2/0046834

 

El contribuyente de las duas facturas es: 515293687

 

 

Dados del cliente:

Nome: Maria Joao Carneiro

Contacto: 914554529

Email: carneiromj@gmail.com     

 

 

 

Gracias,

Daniela Ribeiro

 

 

Resolución


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