#30320 · Error zebra
ID interno: 10918000009550821
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Hardware
Subcategoría
Zebra RFID40
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
7/11/25, 14:30
Resuelto
12/11/25, 12:16
Actualizado
14/11/25, 12:42
Asignado
Nov 11, 2025 08:50 AM
Respondido
Nov 12, 2025 01:16 PM
Completado
Nov 14, 2025 01:42 PM
First resp. due
Nov 10, 2025 03:30 PM
Due by
Nov 11, 2025 03:30 PM
Tiempo de resolución
117.8 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenos días,
Hemos hablado con Eliana por teléfono sobre el tema de la zebra (algunas devos nos aparecen en el listado de repo). También hemos comentado el tema de que no nos aparecen todas las ventas en el listado de repo.
Hemos recopilado "pruebas", para que podáis ver que es lo que está pasando.
Adjuntamos imágenes e info.
-Hemos hecho una devolución del pantalón de estrellas talla 34, y nos aparece en la repo (adjuntamos la foto), hemos comprobado si habíamos hecho la venta hoy y no hemos hecho.
-Por otro lado, hemos hecho una venta hoy a las 12:27 de unas alzas y en la repo no nos aparece. Añadir, que las hemos pasado por la placa. Añadimos fotos
-También, ayer vendimos en un mismo ticket unas bermudas con un jersey y solo nos pide la repo del jersey. Añadimos las imagenes:
Espero que esto sea de ayuda y que nos podais echar una mano cuando sea posible.
Muchas gracias
Donosti
Resolución
Hola chicas
Se esta trabajado con nedapa para solventar esta incidencia, gracias por darle visibilidad en cuanto tengamos algo os avisamos.
Un saludo.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Hola chicas<br/></div><div><br/></div><div><br/></div><div>Se esta trabajado con nedapa para solventar esta incidencia, gracias por darle visibilidad en cuanto tengamos algo os avisamos.<br/></div><div><br/></div><div>Un saludo.</div></div>",
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"id": "10918000000794001",
"name": "HQ",
"deleted": false,
"is_default": true
},
"phone": null,
"mobile": null,
"email_id": "eliana.garcia@browniespain.com",
"sms_mail": null,
"job_title": "Retail Project Operations",
"last_name": "Garcia",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=20098068870&t=user&height=60&width=60",
"department": {
"id": "10918000000174683",
"name": "IT",
"site": {
"id": "10918000000794001"
}
},
"first_name": "Eliana",
"user_scope": "internal_user",
"employee_id": "eliana.garcia",
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": "0",
"is_technician": true
},
"submitted_on": {
"value": "1762949761901",
"display_value": "Nov 12, 2025 01:16 PM"
}
},
"technician": {
"id": "10918000003903199",
"name": "Eliana Garcia",
"site": {
"id": "10918000000794001"
},
"phone": null,
"mobile": null,
"email_id": "eliana.garcia@browniespain.com",
"sms_mail": null,
"job_title": "Retail Project Operations",
"last_name": "Garcia",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=20098068870&t=user&height=60&width=60",
"department": {
"id": "10918000000174683"
},
"first_name": "Eliana",
"user_scope": "internal_user",
"employee_id": "eliana.garcia",
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": "0",
"is_technician": true
},
"udf_fields": {
"udf_char2": "Remoto",
"udf_char3": "No"
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_9096024792948442977_parse_6844462261070306050\">\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1175877809elementToProof\">\nBuenos días,</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1175877809elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1175877809elementToProof\">\nHemos hablado con Eliana por teléfono sobre el tema de la zebra (algunas devos nos aparecen en el listado de repo). También hemos comentado el tema de que no nos aparecen todas las ventas en el listado de repo.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1175877809elementToProof\">\n<br/>\nHemos recopilado "pruebas", para que podáis ver que es lo que está pasando.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1175877809elementToProof\">\nAdjuntamos imágenes e info.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1175877809elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1175877809elementToProof\">\n-Hemos hecho una devolución del pantalón de estrellas talla 34, y nos aparece en la repo (adjuntamos la foto), hemos comprobado si habíamos hecho la venta hoy y no hemos hecho. </div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1175877809elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1175877809elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1175877809elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1175877809elementToProof\">\n<img style=\"max-width:461px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6421505&ACTION=FILE\"/></div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1175877809elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:16px; color:rgb(0, 0, 0)\" class=\"x_1175877809elementToProof\">\n<img style=\"max-width:461px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6421506&ACTION=FILE\"/></div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1175877809elementToProof\">\n<img style=\"max-width:461px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6421507&ACTION=FILE\"/></div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1175877809elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1175877809elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1175877809elementToProof\">\n-Por otro lado, hemos hecho una venta hoy a las 12:27 de unas alzas y en la repo no nos aparece. Añadir, que las hemos pasado por la placa. Añadimos fotos\n<img style=\"max-width:461px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6421508&ACTION=FILE\"/><img style=\"max-width:461px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6421508&ACTION=FILE\"/></div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1175877809elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1175877809elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1175877809elementToProof\">\n-También, ayer vendimos en un mismo ticket unas bermudas con un jersey y solo nos pide la repo del jersey. Añadimos las imagenes:\n<img style=\"max-width:461px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6421509&ACTION=FILE\"/><img style=\"max-width:461px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6421510&ACTION=FILE\"/></div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1175877809elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1175877809elementToProof\">\nEspero que esto sea de ayuda y que nos podais echar una mano cuando sea posible.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1175877809elementToProof\">\nMuchas gracias</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1175877809elementToProof\">\nDonosti</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1175877809elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1175877809elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1175877809elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1175877809elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1175877809elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1175877809elementToProof\">\n<br/>\n</div>\n</div>",
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"value": "30320",
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},
"due_by_time": {
"value": "1762871440100",
"display_value": "Nov 11, 2025 03:30 PM"
},
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"subcategory": {
"id": "10918000000193320",
"name": "Zebra RFID40"
},
"closure_info": {
"closure_code": {
"id": "10918000000044001",
"name": "Éxito"
},
"closure_comments": "Aged request was closed",
"requester_ack_comments": "Aged request was closed",
"requester_ack_resolution": false
},
"created_time": {
"value": "1762525838700",
"display_value": "Nov 7, 2025 03:30 PM"
},
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"is_escalated": true,
"request_type": {
"id": "10918000000010007",
"name": "Incidencia"
},
"time_elapsed": "99923000",
"assigned_time": {
"value": "1762847405052",
"display_value": "Nov 11, 2025 08:50 AM"
},
"resolved_time": {
"value": "1762949761887",
"display_value": "Nov 12, 2025 01:16 PM"
},
"completed_time": {
"value": "1763124127291",
"display_value": "Nov 14, 2025 01:42 PM"
},
"responded_time": {
"value": "1762949761901",
"display_value": "Nov 12, 2025 01:16 PM"
},
"approval_status": null,
"has_attachments": false,
"unreplied_count": 3,
"last_updated_time": {
"value": "1763124127317",
"display_value": "Nov 14, 2025 01:42 PM"
},
"linked_to_request": null,
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"completed_by_denial": false,
"email_ids_to_notify": [
"carla.gutierrez@browniespain.com",
"eliana.garcia@browniespain.com",
"marc.gine@browniespain.com",
"yaiza.rey@browniespain.com"
],
"has_linked_requests": false,
"notification_status": "REQ_REPLY",
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"cancellation_requested": false,
"is_first_response_overdue": true,
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"entity_instance_properties": [],
"first_response_due_by_time": {
"value": "1762785039400",
"display_value": "Nov 10, 2025 03:30 PM"
},
"request_template_checklist_ids": []
}