#30298 · Devoluciones sale en las reposiciones
ID interno: 10918000009550421
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Software
Subcategoría
APP Reposición Tienda
Tipo
Incidencia
Canal
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
—
Request Type
Incidencia
Creado
6/11/25, 13:38
Resuelto
6/11/25, 14:09
Actualizado
8/11/25, 14:38
Asignado
Nov 6, 2025 03:08 PM
Respondido
Nov 6, 2025 03:09 PM
Completado
Nov 8, 2025 03:38 PM
First resp. due
Nov 7, 2025 02:38 PM
Due by
Nov 10, 2025 02:38 PM
Tiempo de resolución
0.5 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Marc De Mena
Descripción
Buenas tardes,
Os escribo porque subimos reposición de producto que luego caemos en cuenta que son devoluciones. No sabemos porque el sistema lo recoge por venta, ni lee la etiqueta. Por si lo podéis tener presente, y solucionarlo 😊. Porque pensando en épocas más fuerte,
no vamos a poder darle uso a la app, porque va a ser muy difícil diferenciar.
Gracias, un saludo
Rosario Chiquero.
Enviado desde
Outlook para iOS
Resolución
Si al realizar una transacción leéis las etiquetas y luego anuláis la línea, LS Retail no avisa al sistema de RFIP (NEDAP) que se reactive la etiqueta y anule esa línea de la transacción.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"Zoho Puvi", Roboto, sans-serif; font-size:13px\"><div><div>Si al realizar una transacción leéis las etiquetas y luego anuláis la línea, LS Retail no avisa al sistema de RFIP (NEDAP) que se reactive la etiqueta y anule esa línea de la transacción.<br/></div><div><br/></div></div><div><br/></div></div>",
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