#30280 · Bizneo
ID interno: 10918000009550121
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
—
Departamento
Tiendas
Request Type
Incidencia
Creado
6/11/25, 8:04
Resuelto
—
Actualizado
6/11/25, 8:10
Asignado
—
Respondido
Nov 6, 2025 09:10 AM
Completado
—
First resp. due
Nov 7, 2025 09:04 AM
Due by
Nov 10, 2025 09:04 AM
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: — sin asignar —
Descripción
Buenos días,
Soy Rocío de ECI Jerez. Cuando he dicho a fichar esta mañana no me salta el fichaje. Con la cámara leo el código QR pero me salta directamente a la página principal de Bizneo.
El otro día también pasó a la salida, pero al 4 intento ya me funcionó... hoy no he tenido forma de lograrlo. Mi compañera no tiene problema por ello.
Si necesitáis algún dato más no dudéis en contactarme.
Muchas gracias de antemano y disculpad las molestias.
Un saludo,
Rocío.
Resolución
Hola chicas
Esto debéis tratarlo con recursos humanos ya que el fallo es de su plataforma.
Un saludo.
JSON crudo (detalle completo)
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