#30260 · ERROR DESACTIVACIÓN ETIQUETA + REPOSICIÓN
ID interno: 10918000009531713
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Software
Subcategoría
Nedap
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
5/11/25, 14:03
Resuelto
26/11/25, 11:41
Actualizado
28/11/25, 11:48
Asignado
Nov 26, 2025 12:41 PM
Respondido
Nov 26, 2025 12:41 PM
Completado
Nov 28, 2025 12:48 PM
First resp. due
Nov 6, 2025 03:03 PM
Due by
Nov 7, 2025 03:03 PM
Tiempo de resolución
501.6 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenos días,
Os comentamos el siguiente error que estamos viendo en el cobro (que nos ha pasado más veces), pero os ponemos con un ejemplo concreto:
Hemos cobrado una bota referencia W26-0696-006-713 talla 37 por el TPV, pasada con la placa, sin ninguna incidencia y:
-
Ha pitado al salir, es decir no se ha desactivado la etiqueta
-
No nos sale en el listado de la app de reposición de la zebra como vendida en esa franja horaria.
Os adjuntamos foto del movimiento de la prenda para que veais que se ha vendido, y captura de que no nos aparece en la app de reponer:
Si nos podéis revisar a ver si es problema de la placa, del ordenador o de la app.
Quedamos a la espera,
Gracias!
Resolución
Ticket cerrado.
JSON crudo (detalle completo)
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"id": "10918000000794001"
}
},
"first_name": "Eliana",
"user_scope": "internal_user",
"employee_id": "eliana.garcia",
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": "0",
"is_technician": true
},
"submitted_on": {
"value": "1764157268025",
"display_value": "Nov 26, 2025 12:41 PM"
}
},
"technician": {
"id": "10918000003903199",
"name": "Eliana Garcia",
"site": {
"id": "10918000000794001"
},
"phone": null,
"mobile": null,
"email_id": "eliana.garcia@browniespain.com",
"sms_mail": null,
"job_title": "Retail Project Operations",
"last_name": "Garcia",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=20098068870&t=user&height=60&width=60",
"department": {
"id": "10918000000174683"
},
"first_name": "Eliana",
"user_scope": "internal_user",
"employee_id": "eliana.garcia",
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": "0",
"is_technician": true
},
"udf_fields": {
"udf_char2": "Remoto",
"udf_char3": "No"
},
"attachments": [],
"description": "\n\n\n<div dir=\"ltr\" class=\"zm_6809533705441448958_parse_5654491528640913070\">\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_157401911elementToProof\">\nBuenos días, </div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_157401911elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_157401911elementToProof\">\nOs comentamos el siguiente error que estamos viendo en el cobro (que nos ha pasado más veces), pero os ponemos con un ejemplo concreto:</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_157401911elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_157401911elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_157401911elementToProof\">\nHemos cobrado una bota referencia W26-0696-006-713 talla 37 por el TPV, pasada con la placa, sin ninguna incidencia y:</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_157401911elementToProof\">\n<br/>\n</div>\n<ul style=\"margin-top:0px; margin-bottom:0px\">\n<li style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<div class=\"x_157401911elementToProof\">Ha pitado al salir, es decir no se ha desactivado la etiqueta</div>\n</li><li style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<div class=\"x_157401911elementToProof\">No nos sale en el listado de la app de reposición de la zebra como vendida en esa franja horaria. </div>\n</li></ul>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_157401911elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_157401911elementToProof\">\nOs adjuntamos foto del movimiento de la prenda para que veais que se ha vendido, y captura de que no nos aparece en la app de reponer:</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_157401911elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_157401911elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_157401911elementToProof\">\n<img style=\"width:203.471px; height:271px; max-width:461px\" height=\"271\" width=\"203\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6402632&ACTION=FILE\"/></div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_157401911elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_157401911elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_157401911elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_157401911elementToProof\">\n<img style=\"width:329px; height:39.3333px; max-width:461px\" height=\"39\" width=\"329\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6402633&ACTION=FILE\"/></div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:16px; color:rgb(0, 0, 0)\" class=\"x_157401911elementToProof\">\n<img style=\"width:311.667px; height:35.3333px; max-width:461px\" height=\"35\" width=\"311\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6402634&ACTION=FILE\"/></div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:16px; color:rgb(0, 0, 0)\" class=\"x_157401911elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:16px; color:rgb(0, 0, 0)\" class=\"x_157401911elementToProof\">\nSi nos podéis revisar a ver si es problema de la placa, del ordenador o de la app. </div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:16px; color:rgb(0, 0, 0)\" class=\"x_157401911elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:16px; color:rgb(0, 0, 0)\" class=\"x_157401911elementToProof\">\nQuedamos a la espera, </div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:16px; color:rgb(0, 0, 0)\" class=\"x_157401911elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:16px; color:rgb(0, 0, 0)\" class=\"x_157401911elementToProof\">\nGracias!</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:16px; color:rgb(0, 0, 0)\" class=\"x_157401911elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:16px; color:rgb(0, 0, 0)\" class=\"x_157401911elementToProof\">\n<br/>\n</div>\n</div>",
"display_key": {
"value": "30260",
"display_value": "30260"
},
"due_by_time": {
"value": "1762524221062",
"display_value": "Nov 7, 2025 03:03 PM"
},
"is_reopened": false,
"maintenance": null,
"subcategory": {
"id": "10918000000193292",
"name": "Nedap"
},
"closure_info": {
"closure_code": {
"id": "10918000000044001",
"name": "Éxito"
},
"closure_comments": "Aged request was closed",
"requester_ack_comments": "Aged request was closed",
"requester_ack_resolution": false
},
"created_time": {
"value": "1762351420354",
"display_value": "Nov 5, 2025 03:03 PM"
},
"deleted_time": null,
"is_escalated": true,
"request_type": {
"id": "10918000000010007",
"name": "Incidencia"
},
"time_elapsed": "531447000",
"assigned_time": {
"value": "1764157267990",
"display_value": "Nov 26, 2025 12:41 PM"
},
"resolved_time": {
"value": "1764157268004",
"display_value": "Nov 26, 2025 12:41 PM"
},
"completed_time": {
"value": "1764330491306",
"display_value": "Nov 28, 2025 12:48 PM"
},
"responded_time": {
"value": "1764157268025",
"display_value": "Nov 26, 2025 12:41 PM"
},
"approval_status": null,
"has_attachments": false,
"unreplied_count": 1,
"last_updated_time": {
"value": "1764330491333",
"display_value": "Nov 28, 2025 12:48 PM"
},
"linked_to_request": null,
"is_service_request": false,
"completed_by_denial": false,
"email_ids_to_notify": [
"carla.gutierrez@browniespain.com",
"yaiza.rey@browniespain.com"
],
"has_linked_requests": false,
"notification_status": "REQ_REPLY",
"cancel_flag_comments": null,
"cancellation_requested": false,
"is_first_response_overdue": true,
"request_template_task_ids": [],
"workflow_instance_details": null,
"entity_instance_properties": [],
"first_response_due_by_time": {
"value": "1762437820708",
"display_value": "Nov 6, 2025 03:03 PM"
},
"request_template_checklist_ids": []
}