#30201 · TPV1 error
ID interno: 10918000009480119
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Error Configuración
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
3/11/25, 12:27
Resuelto
4/11/25, 12:08
Actualizado
6/11/25, 12:37
Asignado
Nov 3, 2025 04:33 PM
Respondido
Nov 3, 2025 04:55 PM
Completado
Nov 6, 2025 01:37 PM
First resp. due
Nov 4, 2025 05:16 PM
Due by
Nov 5, 2025 05:16 PM
Tiempo de resolución
23.7 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Miguel Bru
Descripción
Buenos días, Tenemos un problema al cerrar la caja TPV1. Nos aparece el siguiente mensaje (foto adjunta) y no nos permite completar la operación. ¿Podrían ayudarnos?Muchas gracias,Joana de Sousa Sphaier
Resolución
-
JSON crudo (detalle completo)
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_617274316257274548_parse_2806583629941615493\">\n<pre style=\"margin:0px; padding-top:2px; padding-right:0.14em; padding-bottom:2px; width:619.896px\" class=\"x_964780435elementToProof\" id=\"x_964780435tw-target-text\"><div style=\"direction:ltr; text-align:left; text-indent:0px; line-height:36px; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\" class=\"x_964780435elementToProof\">Buenos días,\n\nTenemos un problema al cerrar la caja TPV1.\nNos aparece el siguiente mensaje (foto adjunta) y no nos permite completar la operación.\n\n¿Podrían ayudarnos?</div><div style=\"direction:ltr; text-align:left; text-indent:0px; line-height:36px; white-space:normal; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\" class=\"x_964780435elementToProof\">Muchas gracias,</div><div style=\"direction:ltr; text-align:left; text-indent:0px; line-height:36px; white-space:normal; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\" class=\"x_964780435elementToProof\">Joana de Sousa Sphaier</div></pre>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\" class=\"x_964780435elementToProof\">\n<br/>\n</div>\n</div>",
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