#30185 · Actualización PBI
ID interno: 10918000009468029
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Software
Subcategoría
Power BI
Tipo
Incidencia
Canal
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
—
Request Type
Incidencia
Creado
3/11/25, 7:56
Resuelto
3/11/25, 12:16
Actualizado
5/11/25, 12:37
Asignado
Nov 3, 2025 09:39 AM
Respondido
Nov 3, 2025 01:16 PM
Completado
Nov 5, 2025 01:37 PM
First resp. due
Nov 4, 2025 08:56 AM
Due by
Nov 5, 2025 08:56 AM
Tiempo de resolución
4.3 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Mijalis Alexandros Méndiz
Descripción
Buenos días,
este informe debería actualizarse diariamente a primera hora pero parece que no se actualiza desde el 30/10 ¿podéis revisarlo? es fundamental para los informes que extraemos a principio de semana para hacer seguimiento de ventas, afluencias, familias...
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C/ Castanyer 29 |
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La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a
la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso,
rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona
o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos
que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.
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Resolución
Error en relación del modelo que ha sido resuelto.
JSON crudo (detalle completo)
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