#30173 · ONLINE CON TARA
ID interno: 10918000009421869
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
eCommerce
Subcategoría
Pedidos de C&C
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
31/10/25, 15:16
Resuelto
31/10/25, 15:34
Actualizado
2/11/25, 15:36
Asignado
Oct 31, 2025 04:32 PM
Respondido
Oct 31, 2025 04:34 PM
Completado
Nov 2, 2025 04:36 PM
First resp. due
Nov 3, 2025 04:16 PM
Due by
Nov 4, 2025 04:16 PM
Tiempo de resolución
0.3 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Marc De Mena
Descripción
Buenas tardes,
Nos ponemos en contacto con vosotros por un online que ha salido con una TARA como ya ha pasado el mes necesitamos saber el importe de una de las prendas os dejo los datos del pedido:
MARIA TERESA MOREJON CARRASCO
Numero de pedido CO0634522- JFYRSAZRR
Fecha de compra 16-07-2025
Necesitamos saber el importe del Jersey Hombros Chenilla en Color Kaki talla S (S25-0714-003-612) para poder hacerle el cambio en tienda por otra prenda del mismo importe.
Quedamos a la espera,
Un saludo.
Resolución
Es un pedido online
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_9040593076891916568_parse_7471804738124832930\">\n<div class=\"x_1680519405WordSection1\">\n<p class=\"MsoNormal\">Buenas tardes,</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Nos ponemos en contacto con vosotros por un online que ha salido con una TARA como ya ha pasado el mes necesitamos saber el importe de una de las prendas os dejo los datos del pedido:</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">MARIA TERESA MOREJON CARRASCO</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Numero de pedido CO0634522- JFYRSAZRR</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Fecha de compra 16-07-2025 </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Necesitamos saber el importe del Jersey Hombros Chenilla en Color Kaki talla S (S25-0714-003-612) para poder hacerle el cambio en tienda por otra prenda del mismo importe.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Quedamos a la espera,</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Un saludo.</p>\n</div>\n</div>",
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