#30150 · Internet Eci Las Palmas
ID interno: 10918000009421571
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Comunicaciones
Subcategoría
WAN
Tipo
Incidencia
Canal
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
IT
Request Type
Incidencia
Creado
31/10/25, 8:08
Resuelto
31/10/25, 12:20
Actualizado
2/11/25, 12:36
Asignado
Oct 31, 2025 09:09 AM
Respondido
Oct 31, 2025 01:20 PM
Completado
Nov 2, 2025 01:36 PM
First resp. due
Nov 3, 2025 09:08 AM
Due by
Nov 4, 2025 09:08 AM
Tiempo de resolución
4.2 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Miguel Bru
Descripción
Hola miguel
Ayer a la noche las chicas me reportaron que se quedaron si internet, realizamos todo el procedimiento habitual
y no hubo manera de arrancar el router
Un saludo.
Eliana Garcia | C/ Castanyer 29 |
| |
La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a
la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso,
rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona
o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos
que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada. | |
Resolución
-
JSON crudo (detalle completo)
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"description": "<div class=\"personalize-wrapper\" style=\"font-family:"Zoho Puvi", Roboto, sans-serif; font-size:13px\"><div dir=\"ltr\" class=\"zm_966146942937191908_parse_7097091689119682375\"><div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; color:rgb(0, 0, 0)\" class=\"x_986942017elementToProof\"><span class=\"size\" style=\"font-size:14pt\">Hola miguel</span><br/></div><div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; color:rgb(0, 0, 0)\" class=\"x_986942017elementToProof\"><span class=\"size\" style=\"font-size:14pt\"><br/></span></div><div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; color:rgb(0, 0, 0)\" class=\"x_986942017elementToProof\"><span class=\"size\" style=\"font-size:14pt\">Ayer a la noche las chicas me reportaron que se quedaron si internet, realizamos todo el procedimiento habitual</span><br/></div><div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; color:rgb(0, 0, 0)\" class=\"x_986942017elementToProof\"><span class=\"size\" style=\"font-size:14pt\">y no hubo manera de arrancar el router </span><br/></div><div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; color:rgb(0, 0, 0)\" class=\"x_986942017elementToProof\"><span class=\"size\" style=\"font-size:14pt\"><img style=\"max-width:1197px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6320501&ACTION=FILE\"/></span><br/></div><div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; color:rgb(0, 0, 0)\"><span class=\"size\" style=\"font-size:14pt\"><br/></span></div><div id=\"x_986942017Signature\"><p style=\"margin-top:0pt; margin-bottom:5pt\"><span class=\"font\" style=\"font-family:ARIAL; margin-top:0pt; margin-bottom:5pt\"><span class=\"size\" style=\"font-size:14pt\">Un saludo.</span></span><br/></p><table style=\"width:500px\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" class=\"ze_table_resize\"><tbody><tr><td style=\"vertical-align:top; color:rgb(61, 61, 63); width:230px\"><p style=\"margin-top:1em; margin-bottom:1em\"><span class=\"size\" style=\"font-size:9pt; margin-top:1em; margin-bottom:1em\"><b>Eliana Garcia</b><br/> <span class=\"size\" style=\"font-size:8pt\">Retail Project Operations</span><br/> <br/> <a target=\"_blank\" rel=\"noopener noreferrer\" style=\"margin-top:0px; margin-bottom:0px\" class=\"x_socialLink\" href=\"https://www.facebook.com/browniespain\"><img style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" height=\"18\" width=\"18\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6320502&ACTION=FILE\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" style=\"margin-top:0px; margin-bottom:0px\" class=\"x_socialLink\" href=\"https://instagram.com/browniespain\"><img style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" height=\"18\" width=\"18\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6320503&ACTION=FILE\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" style=\"margin-top:0px; margin-bottom:0px\" class=\"x_socialLink\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><img style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" height=\"18\" width=\"18\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6320504&ACTION=FILE\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" style=\"margin-top:0px; margin-bottom:0px\" class=\"x_socialLink\" href=\"https://es.linkedin.com/company/brownie\"><img style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" height=\"18\" width=\"18\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6320505&ACTION=FILE\"/></a></span></p></td><td style=\"border-left:1px solid rgb(61, 61, 63); padding-left:20px; vertical-align:top; width:270px\"><p style=\"margin-top:1em; margin-bottom:1em\"><span class=\"size\" style=\"font-size:9pt; margin-top:1em; margin-bottom:1em\"><span class=\"colour\" style=\"color:rgb(61, 61, 63)\">C/ Castanyer 29<br/> 08022 - Barcelona, Spain<br/> +34 932 377 066<br/> +34 <a target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:rgb(61, 61, 63); margin-top:0px; margin-bottom:0px\"> 140</a><br/> </span><span class=\"colour\" style=\"color:rgb(155, 155, 155)\"><a target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:rgb(155, 155, 155); margin-top:0px; margin-bottom:0px\" href=\"http://www.browniespain.com/\">www.browniespain.com</a></span></span></p></td></tr><tr><td style=\"vertical-align:middle; width:500px\" colspan=\"2\"><p style=\"margin-top:1em; margin-bottom:1em\"><span class=\"size\" style=\"font-size:9pt; margin-top:1em; margin-bottom:1em\"><img style=\"width:375px; height:100px; margin-top:0px; margin-bottom:0px\" height=\"100\" width=\"375\" alt=\"FIRMA CORPORATIVA MAIL021025.jpg\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6320506&ACTION=FILE\"/> \n </span><br/></p></td></tr><tr><td style=\"text-align:justify; vertical-align:top; color:rgb(186, 186, 186); width:500px\" colspan=\"2\"><div style=\"text-align:justify; font-size:6pt\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a\n la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso,\n rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona\n o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos\n que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.<br/> <br/></div></td></tr></tbody></table></div></div></div>",
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