#30145 · RV: Cambio diseño de firma del mail

ID interno: 10918000009421453

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Estado

Cerrada

Prioridad

Normal

Urgencia

Normal

Impacto

Afecta al Negocio

Categoría

Software

Subcategoría

Suite O365

Tipo

Petición

Canal

E-Mail

SLA

Grupo

Brownie (HQ)

Site

HQ

Nivel

Nivel 2 - Técnico interno

Solicitante

N1 Support

Técnico

Marc Giné

Departamento

IT

Request Type

Petición

Creado

30/10/25, 15:08

Resuelto

7/11/25, 9:07

Actualizado

9/11/25, 9:40

Asignado

Oct 30, 2025 05:02 PM

Respondido

Nov 7, 2025 10:04 AM

Completado

Nov 9, 2025 10:40 AM

First resp. due

Due by

Tiempo de resolución

186.0 h

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: Marc Giné

Descripción

 

 

De: Laura Alcolea <laura.alcolea@browniespain.com>
Enviado el: jueves, 30 de octubre de 2025 16:05
Para: N1 Support <n1support@browniespain.com>
Asunto: Cambio diseño de firma del mail

 

Hola,

Queremos modificar un poco el diseño de la firma así no tenemos que cambiar cada dos semanas la imagen.

 

El diseño es este (la B es un gif) adjuntamos el archivo

FIRMA CORPORATIVA MAIL_OK.jpg

 

¿Cuándo lo podemos implementar?

 

Muchas gracias!

 

 

Laura Alcolea
Art Director

   

C/ Castanyer 29
08022 - Barcelona, Spain
+34 932 377 066
+34 108
www.browniespain.com

FIRMA CORPORATIVA MAIL021025.jpg      

La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.

 

Resolución

Copio diseño que me pasa Laura y lo aplico la mañana de hoy.
JSON crudo (detalle completo)
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  "sla": null,
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    "id": "10918000000008033",
    "name": "E-Mail",
    "internal_name": "E-Mail"
  },
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    "id": "10918000000794001",
    "name": "HQ",
    "deleted": false,
    "is_default": true
  },
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  },
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  "subject": "RV: Cambio diseño de firma del mail",
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    "name": "Normal"
  },
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      "last_name": "",
      "photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
      "department": null,
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      "employee_id": "",
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  "description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_6598585765648351919_parse_4515534886634761820\">\n<div class=\"x_449897594WordSection1\">\n<p class=\"MsoNormal\"><span style=\"\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"\">&nbsp;</span></p>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\">De:</span></b><span style=\"font-size:11pt; font-family:&quot;Calibri&quot;, sans-serif\"> Laura Alcolea &lt;laura.alcolea@browniespain.com&gt;\n<br/>\n<b>Enviado el:</b> jueves, 30 de octubre de 2025 16:05<br/>\n<b>Para:</b> N1 Support &lt;n1support@browniespain.com&gt;<br/>\n<b>Asunto:</b> Cambio diseño de firma del mail </span></p>\n</div>\n</div>\n<p class=\"MsoNormal\">&nbsp;</p>\n<div>\n<p class=\"MsoNormal\"><span style=\"color:black\">Hola,</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"color:black\">Queremos modificar un poco el diseño de la firma así no tenemos que cambiar cada dos semanas la imagen.</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"color:black\">&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"color:black\">El diseño es este (la B es un gif) adjuntamos el archivo</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"color:black\"><img width=\"535\" height=\"209\" style=\"width:5.5729in; height:2.177in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6320346&amp;ACTION=FILE\" alt=\"FIRMA CORPORATIVA MAIL_OK.jpg\"/></span><span style=\"color:black\"></span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"color:black\">&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"color:black\">¿Cuándo lo podemos implementar?</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"color:black\">&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"color:black\">Muchas gracias!</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"color:black\">&nbsp;</span></p>\n</div>\n<div id=\"x_449897594ms-outlook-mobile-signature\">\n<p style=\"margin-top:0cm\"><span style=\"font-size:10pt; font-family:&quot;Arial&quot;, sans-serif\">&nbsp;</span></p>\n<table class=\"x_449897594MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"500\" style=\"width:375pt; border-collapse:collapse; border-spacing:0px\">\n<tbody>\n<tr>\n<td width=\"230\" valign=\"top\" style=\"width:172.5pt; padding:0cm 0cm 0cm 0cm\">\n<p><b><span style=\"font-size:9pt; color:rgb(61, 61, 63)\">Laura Alcolea</span></b><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"><br/>\n</span><span style=\"font-size:8pt; color:rgb(61, 61, 63)\">Art Director</span><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"><br/>\n<br/>\n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\"><span style=\"font-size:9pt; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6320347&amp;ACTION=FILE\"/></span></a><span style=\"font-size:9pt; color:rgb(61, 61, 63)\">&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\"><span style=\"font-size:9pt; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6320348&amp;ACTION=FILE\"/></span></a><span style=\"font-size:9pt; color:rgb(61, 61, 63)\">&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><span style=\"font-size:9pt; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6320349&amp;ACTION=FILE\"/></span></a><span style=\"font-size:9pt; color:rgb(61, 61, 63)\">&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\"><span style=\"font-size:9pt; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6320350&amp;ACTION=FILE\"/></span></a><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"></span></p>\n</td>\n<td width=\"270\" valign=\"top\" style=\"width:202.5pt; border:none; border-left:solid rgb(61, 61, 63) 1pt; padding:0cm 0cm 0cm 15pt\">\n<p><span style=\"font-size:9pt; color:rgb(61, 61, 63)\">C/ Castanyer 29<br/>\n08022 - Barcelona, Spain<br/>\n+34 932 377 066<br/>\n+34 <a target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color:rgb(61, 61, 63); text-decoration:none\">108</span></a><br/>\n</span><span style=\"font-size:9pt; color:rgb(155, 155, 155)\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\"><span style=\"color:rgb(155, 155, 155)\">www.browniespain.com</span></a></span><span style=\"font-size:9pt\"></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" style=\"width:375pt; padding:0cm 0cm 0cm 0cm\">\n<p><span style=\"font-size:9pt\"><img border=\"0\" width=\"375\" height=\"100\" style=\"width:3.9062in; height:1.0416in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6320351&amp;ACTION=FILE\" alt=\"FIRMA CORPORATIVA MAIL021025.jpg\"/></span><span style=\"font-size:9pt\">&nbsp;\n &nbsp; &nbsp;&nbsp;</span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" valign=\"top\" style=\"width:375pt; padding:0cm 0cm 0cm 0cm\">\n<p class=\"MsoNormal\" style=\"margin-bottom:12pt; text-align:justify\"><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada,\n y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos\n por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición\n a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:personal@browniespain.com\">personal@browniespain.com</a> Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos\n que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</span></p>\n</td>\n</tr>\n</tbody>\n</table>\n<p class=\"MsoNormal\">&nbsp;</p>\n</div>\n</div>\n</div>",
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