#30131 · EXT: Alta TPV PRICE - 360198253 - BROWNIE LEON

ID interno: 10918000009421283

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Estado

Cerrada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

Software

Subcategoría

Others

Tipo

Petición

Canal

E-Mail

SLA

Grupo

Brownie (HQ)

Site

HQ

Nivel

Nivel 1 - Primera Respuesta

Solicitante

TPV Virtual

Técnico

Marc De Mena

Departamento

Request Type

Petición

Creado

30/10/25, 10:29

Resuelto

31/10/25, 10:38

Actualizado

2/11/25, 11:36

Asignado

Oct 30, 2025 11:58 AM

Respondido

Oct 31, 2025 11:38 AM

Completado

Nov 2, 2025 12:36 PM

First resp. due

Due by

Tiempo de resolución

24.2 h

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: Marc De Mena

Descripción

Buenos días.

 

Te informamos del alta del TPV PRICE que has solicitado a través de tu oficina gestora con los siguientes datos que deberás trasladar a tu mantenedora:

 

Código de comercio (FUC):

360198253

CIERS:

790109

Número de Terminal:

00810002

Código Entidad Adquirente (CSB):

6874

 

 

NOTA VISA: Eliminación de la impresión de los números de identificación del comercio, terminal y la entidad en las boletas a partir del 15/10/2022

 

VISA ha determinado, mediante una serie de investigaciones sobre incidentes recientes de fraude, que los estafadores usan la información que aparece en los recibos de las transacciones con fines ilícitos. Por ello, a partir del 15 de octubre de 2022, dejará de estar permitido imprimir los números de identificación del comercio, del terminal y de la entidad que acepta la tarjeta en los recibos de transacciones.

 

VISA comunica 2 fechas a tener en cuenta por parte de su integradora PRICE:

15 Octubre 2022: afecta a terminales dados de alta en esa fecha o a dar de alta a partir de esa fecha

16 Octubre 2027: afecta a todos los terminales y pasarelas en general (tiene en cuenta a los dados de alta anteriormente al 15/10/2022)

 

NOTA MASTERCARD: Informar datos EMV en DE-55

 

Para cumplir con la normativa Mastercard es necesario que la mensajería que llega a la marca tenga bien informada la TAG 84 en el campo DE-55. Tu mantenedora PRICE debe asegurarte que cumple con este requisito para evitar incumplimientos.

 

NOTA GLB 10154 (PIN OFF)

 

Atendiendo al cumplimiento de la normativa VISA y MasterCard, a partir del 1 de enero de 2025 todos los Terminales No Atendidos tienen que desactivar la opción "pin off en claro" para que solo ofrezca la lectura de pin cifrado/encriptado de las tarjetas.

Asegura con tu mantenedora que desactiva el pin offline en claro para esa fecha.

 

 

Muchas gracias.

Un saludo,

 

NECOMPLUS

Proveedor de Paycomet

Paycomet by Banco Sabadell

 

José Ramón Soler

Soporte TPV Virtual

Tlfno: 902365650 (opción 2)

tpvvirtual@paycomet.com

 

ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.

Resolución

Reenviado a Laura Salvador.
JSON crudo (detalle completo)
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Por ello, a partir del 15 de octubre de 2022, dejará de estar permitido imprimir los números de identificación del comercio, del terminal y de la entidad que acepta la tarjeta en los recibos\n de transacciones.</i></span></p>\n<p style=\"direction:ltr; margin:0px 0cm 0cm 35.4pt\"><span style=\"font-family:Arial, sans-serif; font-size:9pt\"><i>&nbsp;</i></span></p>\n<p style=\"direction:ltr; margin:0px 0cm 0cm 35.4pt\"><span style=\"font-family:Arial, sans-serif; font-size:9pt\"><i>VISA comunica 2 fechas a tener en cuenta por parte de su integradora PRICE:</i></span></p>\n<p style=\"direction:ltr; margin:0px 0cm 0cm 70.8pt\"><span style=\"font-family:Arial, sans-serif; font-size:9pt\"><i>15 Octubre 2022: afecta a terminales dados de alta en esa fecha o a dar de alta a partir de esa fecha</i></span></p>\n<p style=\"direction:ltr; margin:0px 0cm 0cm 70.8pt\"><span style=\"font-family:Arial, sans-serif; font-size:9pt\"><i>16 Octubre 2027: afecta a todos los terminales y pasarelas en general (tiene en cuenta a los dados de alta anteriormente al 15/10/2022)</i></span></p>\n<p style=\"direction:ltr; margin:0cm\">&nbsp;</p>\n<p style=\"direction:ltr; margin:0cm\"><span style=\"font-family:Arial, sans-serif; font-size:9pt\"><b><i>NOTA MASTERCARD: Informar datos EMV en DE-55</i></b></span></p>\n<p style=\"direction:ltr; margin:0cm\"><span style=\"font-family:Arial, sans-serif; font-size:9pt\"><i>&nbsp;</i></span></p>\n<p style=\"direction:ltr; margin:0px 0cm 0cm 35.4pt\"><span style=\"font-family:Arial, sans-serif; font-size:9pt\"><i>Para cumplir con la normativa Mastercard es necesario que la mensajería que llega a la marca tenga bien informada la TAG 84 en el campo DE-55.\n Tu mantenedora PRICE debe asegurarte que cumple con este requisito para evitar incumplimientos.</i></span></p>\n<p style=\"direction:ltr; margin:0cm\"><span style=\"font-family:Arial, sans-serif; font-size:9pt\"><i>&nbsp;</i></span></p>\n<p style=\"direction:ltr; margin:0cm\"><span style=\"font-family:Arial, sans-serif; font-size:9pt; color:black\"><b><i>NOTA GLB 10154 (PIN OFF)</i></b></span></p>\n<p style=\"direction:ltr; margin:0px 0cm 0cm 35.4pt\"><span style=\"font-family:Arial, sans-serif; font-size:9pt; color:black\"><i>&nbsp;</i></span></p>\n<p style=\"direction:ltr; margin:0px 0cm 0cm 35.4pt\"><span style=\"font-family:Arial, sans-serif; font-size:9pt; color:black\"><i>Atendiendo al cumplimiento de la normativa VISA y MasterCard, a partir del 1 de enero de 2025 todos los Terminales No Atendidos\n tienen que desactivar la opción &quot;pin off en claro&quot; para que solo ofrezca la lectura de pin cifrado/encriptado de las tarjetas.</i></span></p>\n<p style=\"direction:ltr; margin:0px 0cm 0cm 35.4pt\"><span style=\"font-family:Arial, sans-serif; font-size:9pt; color:black\"><i>Asegura con tu mantenedora que desactiva el pin offline en claro para esa fecha.</i></span></p>\n<p style=\"direction:ltr; margin:0cm\">&nbsp;</p>\n<p style=\"direction:ltr; margin:0cm; font-family:Calibri, sans-serif; font-size:11pt\">\n<span style=\"font-family:Arial, sans-serif; font-size:10pt; color:black\">&nbsp;</span></p>\n<p style=\"direction:ltr; margin:0cm; font-family:Calibri, sans-serif; font-size:11pt\">\n<span style=\"font-family:Arial, sans-serif; font-size:10pt; color:black\">Muchas gracias.</span></p>\n<p style=\"direction:ltr; margin:0cm; font-family:Calibri, sans-serif; font-size:11pt\">\n<span style=\"font-family:Arial, sans-serif; font-size:10pt; color:black\">Un saludo,</span></p>\n<p style=\"direction:ltr; margin:0cm; font-family:Calibri, sans-serif; font-size:11pt\">\n<span style=\"font-family:Aptos, sans-serif; color:black\">&nbsp;</span></p>\n<p style=\"direction:ltr; margin:0cm; font-family:Calibri, sans-serif; font-size:11pt\">\n<span style=\"font-family:Aptos, sans-serif; color:black\">NECOMPLUS</span></p>\n<p style=\"direction:ltr; margin:0cm; font-family:Calibri, sans-serif; font-size:11pt\">\n<span style=\"font-family:Aptos, sans-serif; color:black\">Proveedor de <b>Paycomet</b></span></p>\n<p style=\"direction:ltr; margin:0cm; font-family:Calibri, sans-serif; font-size:11pt\">\n<span style=\"font-family:Aptos, sans-serif; color:black\"><b>Paycomet by Banco Sabadell</b></span></p>\n<p style=\"direction:ltr; margin:0cm; font-family:Calibri, sans-serif; font-size:11pt\">\n<span style=\"font-family:Aptos, sans-serif; color:black\">&nbsp;</span></p>\n<p class=\"x_1033489666elementToProof\" style=\"direction:ltr; margin:0cm; font-family:Calibri, sans-serif; font-size:11pt\">\n<span style=\"font-family:Aptos, sans-serif; color:black\"><b>José Ramón Soler</b></span></p>\n<p class=\"x_1033489666elementToProof\" style=\"direction:ltr; margin:0cm; font-family:Calibri, sans-serif; font-size:11pt\">\n<span style=\"font-family:Aptos, sans-serif; color:black\"><b>Soporte TPV Virtual</b></span></p>\n<p style=\"direction:ltr; margin:0cm; font-family:Calibri, sans-serif; font-size:11pt\">\n<span style=\"font-family:Aptos, sans-serif; color:black\">Tlfno: 902365650 (opción 2)</span></p>\n<p style=\"direction:ltr; margin:0cm; font-family:Calibri, sans-serif; font-size:11pt\">\n<span style=\"font-family:Aptos, sans-serif; color:blue\"><u><a target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:blue; margin-top:0px; margin-bottom:0px\" class=\"x_OWAAutoLink\" id=\"x_1033489666OWA31315419-04a4-e0b4-5509-417d9ef2d79b\" href=\"mailto:tpvvirtual@paycomet.com\">tpvvirtual@paycomet.com</a></u></span></p>\n<p style=\"direction:ltr; margin:0cm; font-family:Calibri, sans-serif; font-size:11pt\">\n<span style=\"font-family:Aptos, sans-serif; color:black\">&nbsp;</span></p>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:&quot;Calibri&quot;; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br/>\n<p></p>\n</div>",
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