#30129 · EXT: Alta TPV PRICE - 360197792 - BROWNIE LAS PALMAS GRAN CANARIAS
ID interno: 10918000009421253
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Software
Subcategoría
Others
Tipo
Petición
Canal
SLA
—
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
—
Request Type
Petición
Creado
30/10/25, 10:25
Resuelto
31/10/25, 10:38
Actualizado
2/11/25, 11:36
Asignado
Oct 30, 2025 11:29 AM
Respondido
Oct 31, 2025 11:38 AM
Completado
Nov 2, 2025 12:36 PM
First resp. due
—
Due by
—
Tiempo de resolución
24.2 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Marc De Mena
Descripción
Te informamos del alta del TPV PRICE que has solicitado a través de tu oficina gestora con los siguientes datos que deberás trasladar a tu mantenedora:
|
Código de comercio (FUC): |
360197792 |
|
CIERS: |
790109 |
|
Número de Terminal: |
00810002 |
|
Código Entidad Adquirente (CSB): |
6874 |
NOTA VISA: Eliminación de la impresión de los números de identificación del comercio, terminal y la entidad en las boletas a partir del 15/10/2022
VISA ha determinado, mediante una serie de investigaciones sobre incidentes recientes de fraude, que los estafadores usan la información que aparece en los recibos de las transacciones con fines ilícitos. Por ello, a partir del 15 de octubre de 2022, dejará de estar permitido imprimir los números de identificación del comercio, del terminal y de la entidad que acepta la tarjeta en los recibos de transacciones.
VISA comunica 2 fechas a tener en cuenta por parte de su integradora PRICE:
15 Octubre 2022: afecta a terminales dados de alta en esa fecha o a dar de alta a partir de esa fecha
16 Octubre 2027: afecta a todos los terminales y pasarelas en general (tiene en cuenta a los dados de alta anteriormente al 15/10/2022)
NOTA MASTERCARD: Informar datos EMV en DE-55
Para cumplir con la normativa Mastercard es necesario que la mensajería que llega a la marca tenga bien informada la TAG 84 en el campo DE-55. Tu mantenedora PRICE debe asegurarte que cumple con este requisito para evitar incumplimientos.
NOTA GLB 10154 (PIN OFF)
Atendiendo al cumplimiento de la normativa VISA y MasterCard, a partir del 1 de enero de 2025 todos los Terminales No Atendidos tienen que desactivar la opción "pin off en claro" para que solo ofrezca la lectura de pin cifrado/encriptado de las tarjetas.
Asegura con tu mantenedora que desactiva el pin offline en claro para esa fecha.
Muchas gracias.
Un saludo,
NECOMPLUS
Proveedor de Paycomet
Paycomet by Banco Sabadell
José Ramón Soler
Soporte TPV Virtual
Tlfno: 902365650 (opción 2)
Resolución
JSON crudo (detalle completo)
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Por ello, a partir del 15 de octubre de 2022, dejará de estar permitido imprimir los números de identificación del comercio, del terminal y de la entidad que acepta la tarjeta en los recibos\n de transacciones.</i></span></p>\n<p style=\"direction:ltr; margin:0px 0cm 0cm 35.4pt\"><span style=\"font-family:Arial, sans-serif; font-size:9pt\"><i> </i></span></p>\n<p style=\"direction:ltr; margin:0px 0cm 0cm 35.4pt\"><span style=\"font-family:Arial, sans-serif; font-size:9pt\"><i>VISA comunica 2 fechas a tener en cuenta por parte de su integradora PRICE:</i></span></p>\n<p style=\"direction:ltr; margin:0px 0cm 0cm 70.8pt\"><span style=\"font-family:Arial, sans-serif; font-size:9pt\"><i>15 Octubre 2022: afecta a terminales dados de alta en esa fecha o a dar de alta a partir de esa fecha</i></span></p>\n<p style=\"direction:ltr; margin:0px 0cm 0cm 70.8pt\"><span style=\"font-family:Arial, sans-serif; font-size:9pt\"><i>16 Octubre 2027: afecta a todos los terminales y pasarelas en general (tiene en cuenta a los dados de alta anteriormente al 15/10/2022)</i></span></p>\n<p style=\"direction:ltr; margin:0cm\"> </p>\n<p style=\"direction:ltr; margin:0cm\"><span style=\"font-family:Arial, sans-serif; font-size:9pt\"><b><i>NOTA MASTERCARD: Informar datos EMV en DE-55</i></b></span></p>\n<p style=\"direction:ltr; margin:0cm\"><span style=\"font-family:Arial, sans-serif; font-size:9pt\"><i> </i></span></p>\n<p style=\"direction:ltr; margin:0px 0cm 0cm 35.4pt\"><span style=\"font-family:Arial, sans-serif; font-size:9pt\"><i>Para cumplir con la normativa Mastercard es necesario que la mensajería que llega a la marca tenga bien informada la TAG 84 en el campo DE-55.\n Tu mantenedora PRICE debe asegurarte que cumple con este requisito para evitar incumplimientos.</i></span></p>\n<p style=\"direction:ltr; margin:0cm\"><span style=\"font-family:Arial, sans-serif; font-size:9pt\"><i> </i></span></p>\n<p style=\"direction:ltr; margin:0cm\"><span style=\"font-family:Arial, sans-serif; font-size:9pt; color:black\"><b><i>NOTA GLB 10154 (PIN OFF)</i></b></span></p>\n<p style=\"direction:ltr; margin:0px 0cm 0cm 35.4pt\"><span style=\"font-family:Arial, sans-serif; font-size:9pt; color:black\"><i> </i></span></p>\n<p style=\"direction:ltr; margin:0px 0cm 0cm 35.4pt\"><span style=\"font-family:Arial, sans-serif; font-size:9pt; color:black\"><i>Atendiendo al cumplimiento de la normativa VISA y MasterCard, a partir del 1 de enero de 2025 todos los Terminales No Atendidos\n tienen que desactivar la opción "pin off en claro" para que solo ofrezca la lectura de pin cifrado/encriptado de las tarjetas.</i></span></p>\n<p style=\"direction:ltr; margin:0px 0cm 0cm 35.4pt\"><span style=\"font-family:Arial, sans-serif; font-size:9pt; color:black\"><i>Asegura con tu mantenedora que desactiva el pin offline en claro para esa fecha.</i></span></p>\n<p style=\"direction:ltr; margin:0cm\"> </p>\n<p style=\"direction:ltr; margin:0cm; font-family:Calibri, sans-serif; font-size:11pt\">\n<span style=\"font-family:Arial, sans-serif; font-size:10pt; color:black\"> </span></p>\n<p style=\"direction:ltr; margin:0cm; font-family:Calibri, sans-serif; font-size:11pt\">\n<span style=\"font-family:Arial, sans-serif; font-size:10pt; color:black\">Muchas gracias.</span></p>\n<p style=\"direction:ltr; margin:0cm; font-family:Calibri, sans-serif; font-size:11pt\">\n<span style=\"font-family:Arial, sans-serif; font-size:10pt; color:black\">Un saludo,</span></p>\n<p style=\"direction:ltr; margin:0cm; font-family:Calibri, sans-serif; font-size:11pt\">\n<span style=\"font-family:Aptos, sans-serif; color:black\"> </span></p>\n<p style=\"direction:ltr; margin:0cm; font-family:Calibri, sans-serif; font-size:11pt\">\n<span style=\"font-family:Aptos, sans-serif; color:black\">NECOMPLUS</span></p>\n<p style=\"direction:ltr; margin:0cm; font-family:Calibri, sans-serif; font-size:11pt\">\n<span style=\"font-family:Aptos, sans-serif; color:black\">Proveedor de <b>Paycomet</b></span></p>\n<p style=\"direction:ltr; margin:0cm; font-family:Calibri, sans-serif; font-size:11pt\">\n<span style=\"font-family:Aptos, sans-serif; color:black\"><b>Paycomet by Banco Sabadell</b></span></p>\n<p style=\"direction:ltr; margin:0cm; font-family:Calibri, sans-serif; font-size:11pt\">\n<span style=\"font-family:Aptos, sans-serif; color:black\"> </span></p>\n<p class=\"x_1378317732elementToProof\" style=\"direction:ltr; margin:0cm; font-family:Calibri, sans-serif; font-size:11pt\">\n<span style=\"font-family:Aptos, sans-serif; color:black\"><b>José Ramón Soler</b></span></p>\n<p class=\"x_1378317732elementToProof\" style=\"direction:ltr; margin:0cm; font-family:Calibri, sans-serif; font-size:11pt\">\n<span style=\"font-family:Aptos, sans-serif; color:black\"><b>Soporte TPV Virtual</b></span></p>\n<p style=\"direction:ltr; margin:0cm; font-family:Calibri, sans-serif; font-size:11pt\">\n<span style=\"font-family:Aptos, sans-serif; color:black\">Tlfno: 902365650 (opción 2)</span></p>\n<p style=\"direction:ltr; margin:0cm; font-family:Calibri, sans-serif; font-size:11pt\">\n<span style=\"font-family:Aptos, sans-serif; color:blue\"><u><a target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:blue; margin-top:0px; margin-bottom:0px\" class=\"x_OWAAutoLink\" id=\"x_1378317732OWAabca015f-2f54-07a6-0020-0e21dc2583cf\" href=\"mailto:tpvvirtual@paycomet.com\">tpvvirtual@paycomet.com</a></u></span></p>\n<p style=\"direction:ltr; margin:0cm; font-family:Calibri, sans-serif; font-size:11pt\">\n<span style=\"font-family:Aptos, sans-serif; color:black\"> </span></p>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:"Calibri"; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br/>\n<p></p>\n</div>",
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