#30113 · EXT: CodeTwo Incident - [Global] Azure performance issues affecting some of CodeTwo apps - 29 October 2025
ID interno: 10918000009394993
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
—
Departamento
—
Request Type
Incidencia
Creado
29/10/25, 16:27
Resuelto
—
Actualizado
30/10/25, 7:01
Asignado
—
Respondido
Oct 30, 2025 08:01 AM
Completado
—
First resp. due
Oct 30, 2025 05:27 PM
Due by
Oct 31, 2025 05:27 PM
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: — sin asignar —
Descripción
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|
ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
Resolución
no es incidencia
JSON crudo (detalle completo)
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"description": "\n\n\n\n\n\n\n\n<div style=\"font-size:16px; line-height:24px; font-weight:normal; font-style:normal; background-color:rgb(252, 252, 252)\" class=\"zm_2336406931843100325_parse_6447312522573276947\">\n<div style=\"display:none; font-size:1px; color:rgb(255, 255, 255); line-height:1px; max-height:0px; max-width:0px; overflow:hidden\">\nInvestigating - 18 components affected - We are currently observing degraded performance... </div>\n<div style=\"background-color:rgb(252, 252, 252)\">\n<div class=\"x_1950390234header-spacing\" style=\"Margin:0px auto; max-width:600px\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width:100%\">\n<tbody>\n<tr>\n<td style=\"direction:ltr; font-size:0px; padding:0; padding-bottom:30px; padding-left:0px; padding-right:0px; padding-top:30px; text-align:center; vertical-align:top\">\n\n<div class=\"x_1950390234mj-column-per-100 x_1950390234outlook-group-fix\" style=\"font-size:13px; text-align:left; direction:ltr; vertical-align:top; width:100%\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\">\n<tbody>\n<tr>\n<td style=\"vertical-align:top; padding:0\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\">\n<tbody>\n<tr>\n<td align=\"center\" style=\"font-size:0px; padding:0\">\n<div style=\"font-size:13px; line-height:1; text-align:center; color:rgb(0, 0, 0)\"><img class=\"x_1950390234email-logo-image\" src=\"https://dka575ofm4ao0.cloudfront.net/pages-email_logos/original/134436/LogoMail-CodeTwo_1700x630v2.png\" width=\"320\"/>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n\n<div class=\"x_1950390234content-outer\" style=\"background:rgb(255, 255, 255); background-color:rgb(255, 255, 255); Margin:0px auto; border-radius:4px; max-width:600px\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"background:rgb(255, 255, 255); background-color:rgb(255, 255, 255); width:100%; border-radius:4px\">\n<tbody>\n<tr>\n<td style=\"border:solid 1px rgb(224, 224, 224); direction:ltr; font-size:0px; padding:0px; text-align:center; vertical-align:top\">\n\n<div class=\"x_1950390234content-section\" style=\"Margin:0px auto; max-width:600px\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width:100%\">\n<tbody>\n<tr>\n<td style=\"direction:ltr; font-size:0px; padding:0; padding-left:40px; padding-right:40px; text-align:center; vertical-align:top\">\n\n<div style=\"Margin:0px auto; max-width:520px\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width:100%\">\n<tbody>\n<tr>\n<td style=\"direction:ltr; font-size:0px; padding:0; padding-top:50px; text-align:center; vertical-align:top\">\n\n<div class=\"x_1950390234mj-column-per-100 x_1950390234outlook-group-fix\" style=\"font-size:13px; text-align:left; direction:ltr; vertical-align:top; width:100%\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\">\n<tbody>\n<tr>\n<td style=\"vertical-align:top; padding:0\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\">\n<tbody>\n<tr>\n<td align=\"left\" style=\"font-size:0px; padding:0\">\n<div style=\"font-size:13px; line-height:1; text-align:left; color:rgb(0, 0, 0)\">\n<table cellpadding=\"0\" cellspacing=\"0\" height=\"0\" width=\"32\" style=\"Margin:0; border-top:3px solid rgb(241, 196, 15)\">\n<tbody>\n<tr>\n<td></td>\n</tr>\n</tbody>\n</table>\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td height=\"20\" style=\"height:20px\"></td>\n</tr>\n</tbody>\n</table>\n<h2 style=\"margin:0; font-weight:normal; font-size:24px; line-height:32px; color:rgb(51, 51, 51)\">\n[Global] Azure performance issues affecting some of CodeTwo apps</h2>\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td height=\"35\" style=\"height:35px\"></td>\n</tr>\n</tbody>\n</table>\n<span style=\"font-size:18px; line-height:1.5; color:rgb(51, 51, 51)\">New incident: Investigating</span>\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td height=\"12\" style=\"height:12px\"></td>\n</tr>\n</tbody>\n</table>\n<span class=\"x_1950390234email-body\" style=\"font-size:14px; line-height:1.5; color:rgb(51, 51, 51)\">We are currently observing degraded performance across Azure resources globally. This appears similar to the issues experienced with Azure Front Door a couple of weeks ago caused\n by Microsoft engineers.<br/>\n<br/>\nAs a result, some users may encounter difficulties accessing Microsoft 365 services and certain CodeTwo applications that rely on the same infrastructure. Affected services may include the CodeTwo Admin Panel and Signature Management Apps, which are used for\n managing rules, signatures, and additional configuration settings.<br/>\n<br/>\nOur telemetry indicates that mail flow remains uninterrupted at this time, and email signatures are being applied as expected.<br/>\n<br/>\nCheck back here for more info and follow Microsoft status pages and notifications in the Microsoft 365 Admin Center.</span>\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td height=\"35\" style=\"height:35px\"></td>\n</tr>\n</tbody>\n</table>\n<h3 style=\"margin:0; font-weight:normal; font-size:14px; line-height:1.5; color:rgb(170, 170, 170)\">\nTime posted</h3>\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td height=\"12\" style=\"height:12px\"></td>\n</tr>\n</tbody>\n</table>\n<span style=\"font-size:14px; line-height:1.5; color:rgb(51, 51, 51)\">Oct 29, 16:14 UTC</span>\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td height=\"35\" style=\"height:35px\"></td>\n</tr>\n</tbody>\n</table>\n<h3 style=\"margin:0; font-weight:normal; font-size:14px; line-height:1.5; color:rgb(170, 170, 170)\">\nComponents affected</h3>\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td height=\"15\" style=\"height:15px\"></td>\n</tr>\n</tbody>\n</table>\n<table cellspacing=\"0\" cellpadding=\"0\" class=\"x_1950390234affected-component\" style=\"font-family:inherit; margin:0 20px 0 0; padding:0 0 15px 0; color:rgb(51, 51, 51); font-size:14px; max-width:100%; overflow:hidden; white-space:nowrap\">\n<tbody>\n<tr>\n<td style=\"padding-right:5px\"><img width=\"15\" height=\"15\" alt=\"Degraded Performance\" style=\"vertical-align:middle\" src=\"https://dka575ofm4ao0.cloudfront.net/assets/pages/manage/font_awesome_icons/degraded_performance-921edab8b5d9f81dc182f3e77fde9e3c81dc0ef0cf3badebef97a2cd94591dd8.png\"/></td>\n<td style=\"vertical-align:middle\">North Europe - Signature management (...</td>\n</tr>\n</tbody>\n</table>\n<table cellspacing=\"0\" cellpadding=\"0\" class=\"x_1950390234affected-component\" style=\"font-family:inherit; margin:0 20px 0 0; padding:0 0 15px 0; color:rgb(51, 51, 51); font-size:14px; max-width:100%; overflow:hidden; white-space:nowrap\">\n<tbody>\n<tr>\n<td style=\"padding-right:5px\"><img width=\"15\" height=\"15\" alt=\"Degraded Performance\" style=\"vertical-align:middle\" src=\"https://dka575ofm4ao0.cloudfront.net/assets/pages/manage/font_awesome_icons/degraded_performance-921edab8b5d9f81dc182f3e77fde9e3c81dc0ef0cf3badebef97a2cd94591dd8.png\"/></td>\n<td style=\"vertical-align:middle\">North Europe - Admin Panel (emailsign...</td>\n</tr>\n</tbody>\n</table>\n<table cellspacing=\"0\" cellpadding=\"0\" class=\"x_1950390234affected-component\" style=\"font-family:inherit; margin:0 20px 0 0; padding:0 0 15px 0; color:rgb(51, 51, 51); font-size:14px; max-width:100%; overflow:hidden; white-space:nowrap\">\n<tbody>\n<tr>\n<td style=\"padding-right:5px\"><img width=\"15\" height=\"15\" alt=\"Degraded Performance\" style=\"vertical-align:middle\" src=\"https://dka575ofm4ao0.cloudfront.net/assets/pages/manage/font_awesome_icons/degraded_performance-921edab8b5d9f81dc182f3e77fde9e3c81dc0ef0cf3badebef97a2cd94591dd8.png\"/></td>\n<td style=\"vertical-align:middle\">Australia East - Signature management...</td>\n</tr>\n</tbody>\n</table>\n<table cellspacing=\"0\" cellpadding=\"0\" class=\"x_1950390234affected-component\" style=\"font-family:inherit; margin:0 20px 0 0; padding:0 0 15px 0; color:rgb(51, 51, 51); font-size:14px; max-width:100%; overflow:hidden; white-space:nowrap\">\n<tbody>\n<tr>\n<td style=\"padding-right:5px\"><img width=\"15\" height=\"15\" alt=\"Degraded Performance\" style=\"vertical-align:middle\" src=\"https://dka575ofm4ao0.cloudfront.net/assets/pages/manage/font_awesome_icons/degraded_performance-921edab8b5d9f81dc182f3e77fde9e3c81dc0ef0cf3badebef97a2cd94591dd8.png\"/></td>\n<td style=\"vertical-align:middle\">Australia East - Admin Panel (emailsi...</td>\n</tr>\n</tbody>\n</table>\n<table cellspacing=\"0\" cellpadding=\"0\" class=\"x_1950390234affected-component\" style=\"font-family:inherit; margin:0 20px 0 0; padding:0 0 15px 0; color:rgb(51, 51, 51); font-size:14px; max-width:100%; overflow:hidden; white-space:nowrap\">\n<tbody>\n<tr>\n<td style=\"padding-right:5px\"><img width=\"15\" height=\"15\" alt=\"Degraded Performance\" style=\"vertical-align:middle\" src=\"https://dka575ofm4ao0.cloudfront.net/assets/pages/manage/font_awesome_icons/degraded_performance-921edab8b5d9f81dc182f3e77fde9e3c81dc0ef0cf3badebef97a2cd94591dd8.png\"/></td>\n<td style=\"vertical-align:middle\">Canada East - Signature management (a...</td>\n</tr>\n</tbody>\n</table>\n<div style=\"font-size:12px; color:rgb(51, 51, 51)\">...and 13 more components. </div>\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td height=\"40\" style=\"height:40px\"></td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n\n<div class=\"x_1950390234incident-link\" style=\"Margin:0px auto; max-width:600px\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width:100%\">\n<tbody>\n<tr>\n<td style=\"border-top:1px solid rgb(224, 224, 224); direction:ltr; font-size:0px; padding:0; padding-left:40px; padding-right:40px; text-align:center; vertical-align:top\">\n\n<div class=\"x_1950390234mj-column-per-100 x_1950390234outlook-group-fix\" style=\"font-size:13px; text-align:left; direction:ltr; vertical-align:top; width:100%\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\">\n<tbody>\n<tr>\n<td style=\"vertical-align:top; padding:0\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\">\n<tbody>\n<tr>\n<td align=\"left\" style=\"font-size:0px; padding:0; padding-top:25px; padding-bottom:25px\">\n<div style=\"font-size:13px; line-height:1; text-align:left; color:rgb(0, 0, 0)\"><a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_1950390234link\" style=\"font-size:14px; color:rgb(41, 125, 189)\" href=\"https://stspg.io/61c3w7hg0x2z\">View full incident details</a>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n\n<div style=\"Margin:0px auto; max-width:600px\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width:100%\">\n<tbody>\n<tr>\n<td style=\"direction:ltr; font-size:0px; padding:0; padding-top:20px; text-align:center; vertical-align:top\">\n\n<div class=\"x_1950390234mj-column-per-85 x_1950390234outlook-group-fix\" style=\"font-size:13px; text-align:left; direction:ltr; vertical-align:top; width:100%\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\">\n<tbody>\n<tr>\n<td style=\"vertical-align:top; padding:0\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\">\n<tbody>\n<tr>\n<td align=\"center\" style=\"font-size:0px; padding:0; padding-right:20px; padding-left:20px\">\n<div style=\"font-size:13px; line-height:1; text-align:center; color:rgb(0, 0, 0)\">\n<div class=\"x_1950390234footer-text\" style=\"line-height:1.5; font-size:12px; color:rgb(170, 170, 170)\">\n<p>You received this email because you are subscribed to service status notifications for CodeTwo Email Signatures for Office 365.</p>\n</div>\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td height=\"25\" style=\"height:25px\"></td>\n</tr>\n</tbody>\n</table>\n<a target=\"_blank\" rel=\"noopener noreferrer\" style=\"font-size:12px; color:rgb(170, 170, 170)\" href=\"https://status.codetwo.com/subscriptions/h20qntn3g5dg/edit\">Manage your subscription</a>\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td height=\"25\" style=\"height:25px\"></td>\n</tr>\n</tbody>\n</table>\n<span class=\"x_1950390234footer_powered_by\" style=\"color:rgb(170, 170, 170); font-size:12px\"><a target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:rgb(170, 170, 170); font-size:12px\" href=\"https://www.atlassian.com/software/statuspage?utm_source=email&utm_medium=powered-by&utm_campaign=status.codetwo.com&utm_content=SP-notifications\">Powered\n by Atlassian Statuspage</a> </span>\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td height=\"60\" style=\"height:60px\"></td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</div>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:"Calibri"; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br/>\n<p></p>\n</div>",
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