#30109 · NO FUNCIONA LA PANTALLA CON PUBLICIDAD
ID interno: 10918000009394903
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Hardware
Subcategoría
Pantallas/Contenidos
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
29/10/25, 14:10
Resuelto
3/11/25, 7:40
Actualizado
5/11/25, 8:37
Asignado
Oct 30, 2025 08:25 AM
Respondido
Nov 3, 2025 08:40 AM
Completado
Nov 5, 2025 09:37 AM
First resp. due
Oct 30, 2025 03:10 PM
Due by
Oct 31, 2025 03:10 PM
Tiempo de resolución
113.5 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Miguel Bru
Descripción
Buenas tardes,
La pantalla que tenemos aquí con los videos publicitarios continúa sin funcionar, ya tenemos línea de internet pero nada. En las semanas pasdas solo ocurría los miércoles, desde hace unos días lleva todo el tiempo sin funcionar, salían letras como de una base
de datos. Hoy ya directamente está en negra toda la pantalla.
El problema no es causado por la línea ni por la electricidad de corte inglés. Es un problema de la pantalla o del servidor que emite las imágenes.
Quedamos a la espera de una respuesta, un saludo gracias.
Resolución
Solucionado.
JSON crudo (detalle completo)
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