#30108 · Problema con pantalla caja
ID interno: 10918000009394867
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Error personal tienda
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
29/10/25, 12:56
Resuelto
29/10/25, 14:47
Actualizado
31/10/25, 15:35
Asignado
Oct 29, 2025 03:34 PM
Respondido
Oct 29, 2025 03:47 PM
Completado
Oct 31, 2025 04:35 PM
First resp. due
Oct 30, 2025 01:56 PM
Due by
Oct 31, 2025 01:56 PM
Tiempo de resolución
1.8 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
Buenos días,
Les escribo porque tenemos un problema con LS START del segundo ordenador. No podemos abrir la aplicación, ni cobrar a los clientes con la segunda pantalla, nos aparece lo que les pondré adjunto (imagen).
Gracias por vuestra ayuda y encontrar una solución de antemano,
Buen día !
Melany PEREZ ESPEJO
Resolución
Se le accede a la ruta del archivo que da error y se comprueba que esta vacío.
Se modifica añadiéndole "old_" al inicio para que al volver a intentar entrar vuelva a generar el archivo en vez de buscar el que ya existía, el cuál está vacío.
Finalmente se vuelve a intentar entrar y se comprueba que ya funciona perfectamente.
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Se le accede a la ruta del archivo que da error y se comprueba que esta vacío.<br/></div><div>Se modifica añadiéndole "old_" al inicio para que al volver a intentar entrar vuelva a generar el archivo en vez de buscar el que ya existía, el cuál está vacío.<br/></div><div>Finalmente se vuelve a intentar entrar y se comprueba que ya funciona perfectamente.</div></div>",
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