#30097 · PC SECUNDÁRIO SIN IMPRIMIR
ID interno: 10918000009394741
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Hardware
Subcategoría
Impresora
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
29/10/25, 10:24
Resuelto
29/10/25, 12:03
Actualizado
31/10/25, 12:35
Asignado
Oct 29, 2025 12:18 PM
Respondido
Oct 29, 2025 01:01 PM
Completado
Oct 31, 2025 01:35 PM
First resp. due
Oct 30, 2025 11:24 AM
Due by
Oct 31, 2025 11:24 AM
Tiempo de resolución
1.6 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
Hola,
No puedo imprimir desde mi PC secundario (mi PC principal sí puede imprimir),
¿podrían revisarlo y solucionarlo?
Un saludo,
Catarina Pereira
Store Manager – Brownie Fórum Aveiro
Resolución
La impresora la tenia configurada por USB en el TPVS. Se comparte desde el TPV host, se añade en el TPV2 y se comprueba que imprime correctamente.
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