#30063 · Problema impresora
ID interno: 10918000009394125
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Hardware
Subcategoría
Impresora
Tipo
Incidencia
Canal
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Marketing y Comunicación
Request Type
Incidencia
Creado
28/10/25, 10:21
Resuelto
12/11/25, 7:31
Actualizado
14/11/25, 7:42
Asignado
Oct 28, 2025 11:24 AM
Respondido
Oct 28, 2025 12:20 PM
Completado
Nov 14, 2025 08:42 AM
First resp. due
Oct 29, 2025 11:21 AM
Due by
Oct 30, 2025 11:21 AM
Tiempo de resolución
357.2 h
Overdue
SíFirst resp. overdue
NoEscalado
SíReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
Buenos días,
Tengo problemas con la impresora, cuando os vaya bien podríamos revisarlo por favor?
Muchas gracias,
Tengo problemas con la impresora, cuando os vaya bien podríamos revisarlo por favor?
Muchas gracias,
|
Irene Framis |
C/
Castanyer 29 |
|
|
|
| La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada. | |
Resolución
Tras investigar como solucionar el problema descubro que al instalar Acrobat Reader modifica perfiles de color, fuentes, filtros y diferentes configuraciones del sistema, solucionando el problema de vista previa, por lo que simplemente con tenerlo instalado sin necesidad de usarlo o tenerlo abierto, se puede imprimir con normalidad en la impresora.
JSON crudo (detalle completo)
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"content": "Tras investigar como solucionar el problema descubro que al instalar Acrobat Reader modifica perfiles de color, fuentes, filtros y diferentes configuraciones del sistema, solucionando el problema de vista previa, por lo que simplemente con tenerlo instalado sin necesidad de usarlo o tenerlo abierto, se puede imprimir con normalidad en la impresora.",
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"description": "\n\n\n\n<div class=\"zm_8937288549196914034_parse_6249995055422373969\">\n<font size=\"2\">\n<div class=\"x_1574579414PlainText\">Buenos días,<br/>\nTengo problemas con la impresora, cuando os vaya bien podríamos revisarlo por favor?<br/>\nMuchas gracias,<br/>\n</div>\n</font>\n<p style=\"FONT-SIZE:10pt; MARGIN-BOTTOM:5pt; FONT-FAMILY:ARIAL; MARGIN-TOP:0pt\">\n </p>\n<p style=\"FONT-SIZE:10pt; MARGIN-BOTTOM:5pt; FONT-FAMILY:ARIAL; MARGIN-TOP:0pt\">\n</p>\n<table style=\"WIDTH:500px\" cellspacing=\"0\" cellpadding=\"0\" border=\"0\">\n<tbody>\n<tr>\n<td style=\"FONT-SIZE:9pt; FONT-FAMILY:Arial; WIDTH:230px; COLOR:rgb(61, 61, 63)\" valign=\"top\">\n<p style=\"FONT-SIZE:9pt; FONT-FAMILY:Arial\"><span style=\"FONT-SIZE:9pt\"><strong style=\"FONT-SIZE:9pt\">Irene Framis</strong></span><br/>\n<span style=\"FONT-SIZE:8pt\">Head of Marketing</span><br/>\n<br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_1574579414socialLink\" href=\"https://www.facebook.com/browniespain\"><img class=\"x_1574579414socialLink\" style=\"HEIGHT:18px; WIDTH:18px\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6299189&ACTION=FILE\" width=\"18\" height=\"18\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_1574579414socialLink\" href=\"https://instagram.com/browniespain\"><img class=\"x_1574579414socialLink\" style=\"HEIGHT:18px; WIDTH:18px\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6299190&ACTION=FILE\" width=\"18\" height=\"18\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_1574579414socialLink\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><img class=\"x_1574579414socialLink\" style=\"HEIGHT:18px; WIDTH:18px\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6299191&ACTION=FILE\" width=\"18\" height=\"18\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_1574579414socialLink\" href=\"https://es.linkedin.com/company/brownie\"><img class=\"x_1574579414socialLink\" style=\"HEIGHT:18px; WIDTH:18px\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6299192&ACTION=FILE\" width=\"18\" height=\"18\"/></a></p>\n</td>\n<td style=\"FONT-SIZE:10pt; FONT-FAMILY:Arial; WIDTH:270px; PADDING-LEFT:20px; BORDER-LEFT:rgb(61, 61, 63) 1px solid\" valign=\"top\">\n<p style=\"FONT-SIZE:9pt; FONT-FAMILY:Arial\"><span style=\"FONT-SIZE:9pt; COLOR:rgb(61, 61, 63)\"><span style=\"FONT-SIZE:9pt; COLOR:rgb(0, 0, 0)\"><span style=\"COLOR:rgb(0, 0, 0)\"><span style=\"FONT-SIZE:9pt; COLOR:rgb(0, 0, 0)\"><span style=\"FONT-SIZE:9pt; COLOR:rgb(0, 0, 0)\">C/\n Castanyer 29<br/>\n08022 - Barcelona, Spain</span></span></span><br/>\n</span>+34 932 377 066<br/>\n</span><span style=\"FONT-SIZE:9pt; COLOR:rgb(61, 61, 63)\">+34 <a target=\"_blank\" rel=\"noopener noreferrer\" title=\"\" style=\"FONT-SIZE:9pt; TEXT-DECORATION:none; COLOR:rgb(61, 61, 63)\">666 752 283</a><br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" title=\"\" style=\"FONT-SIZE:9pt; COLOR:rgb(155, 155, 155)\" href=\"http://www.browniespain.com/\">www.browniespain.com</a>\n</span></p>\n</td>\n</tr>\n<tr>\n<td style=\"FONT-SIZE:9pt; FONT-FAMILY:Arial; WIDTH:500px\" valign=\"middle\" colspan=\"2\">\n<p style=\"FONT-SIZE:9pt; FONT-FAMILY:Arial\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=6299193&ACTION=FILE\" border=\"0\" width=\"375\" height=\"100\" alt=\"FIRMA CORPORATIVA MAIL021025.jpg\" style=\"width:375px; height:100px\"/> \n </p>\n</td>\n</tr>\n<tr>\n<td style=\"FONT-SIZE:6pt; FONT-FAMILY:Arial; WIDTH:500px; COLOR:rgb(186, 186, 186); TEXT-ALIGN:justify\" valign=\"top\" colspan=\"2\">\nLa información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos\n han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión,\n portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com\n Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,\n distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</td>\n</tr>\n</tbody>\n</table>\n<br/>\n<p style=\"FONT-SIZE:10pt; MARGIN-BOTTOM:5pt; FONT-FAMILY:Arial; MARGIN-TOP:0px\">\n</p>\n</div>",
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