#30027 · FALLO CONECTOR ORDENADOR

ID interno: 10918000009372409

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Estado

Cerrada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

Hardware

Subcategoría

Others

Tipo

Incidencia

Canal

E-Mail

SLA

SLA Soporte HQ

Grupo

Brownie (HQ)

Site

HQ

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Claudia Vies

Técnico

Miguel Bru

Departamento

Request Type

Incidencia

Creado

27/10/25, 12:59

Resuelto

27/10/25, 16:15

Actualizado

29/10/25, 16:34

Asignado

Oct 27, 2025 05:15 PM

Respondido

Oct 27, 2025 05:15 PM

Completado

Oct 29, 2025 05:34 PM

First resp. due

Oct 28, 2025 01:59 PM

Due by

Oct 29, 2025 01:59 PM

Tiempo de resolución

3.3 h

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: Miguel Bru

Descripción

Buenos días,

El conector que tengo actualmente me falla mucho. ¿Tenemos algún en stock para substituirlo? Que tenga connexión para el cable de internet.

Gracias, 


Claudia Vies
Retail Designer

   

C/ Castanyer 29
08022 - Barcelona, Spain
+34 932 377 066
+34 669 211 256
www.browniespain.com

FIRMA CORPORATIVA MAIL021025.jpg      

La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.

Resolución

-
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  "description": "\n\n<div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Arial, Helvetica, sans-serif; font-size:10pt; color:rgb(0, 0, 0)\">\nBuenos días,</div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Arial, Helvetica, sans-serif; font-size:10pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Arial, Helvetica, sans-serif; font-size:10pt; color:rgb(0, 0, 0)\">\nEl conector que tengo actualmente me falla mucho. ¿Tenemos algún en stock para substituirlo? Que tenga connexión para el cable de internet.</div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Arial, Helvetica, sans-serif; font-size:10pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Arial, Helvetica, sans-serif; font-size:10pt; color:rgb(0, 0, 0)\">\nGracias,&nbsp;</div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Arial, Helvetica, sans-serif; font-size:10pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Arial, Helvetica, sans-serif; font-size:10pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Arial, Helvetica, sans-serif; font-size:10pt; color:rgb(0, 0, 0)\">\n<img src=\"/app/itdesk/servlet/SDODAuthServlet?path=6277463&amp;ACTION=FILE\" style=\"max-width:736px\"/></div>\n<div id=\"x_2130361090ms-outlook-mobile-signature\">\n<table cellspacing=\"0\" cellpadding=\"0\" style=\"width:500px; border-collapse:collapse; border-spacing:0px\">\n<tbody>\n<tr>\n<td style=\"vertical-align:top; color:rgb(61, 61, 63); width:230px\">\n<p style=\"font-size:9pt\"><span style=\"font-weight:bolder\">Claudia Vies</span><br/>\n<span style=\"font-size:8pt\">Retail Designer</span><br/>\n<br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\" class=\"x_2130361090socialLink\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=6277464&amp;ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\"/></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\" class=\"x_2130361090socialLink\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=6277465&amp;ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\"/></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\" class=\"x_2130361090socialLink\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=6277466&amp;ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\"/></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\" class=\"x_2130361090socialLink\" style=\"margin-top:0px; margin-bottom:0px\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=6277467&amp;ACTION=FILE\" width=\"18\" height=\"18\" style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\"/></a></p>\n</td>\n<td style=\"border-left-width:1px; border-left-style:solid; border-left-color:rgb(61, 61, 63); padding-left:20px; vertical-align:top; width:270px\">\n<p style=\"font-size:9pt\"><span style=\"color:rgb(61, 61, 63)\">C/ Castanyer 29<br/>\n08022 - Barcelona, Spain<br/>\n+34 932 377 066<br/>\n+34 <a target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:rgb(61, 61, 63); text-decoration:none; margin-top:0px; margin-bottom:0px\">\n669 211 256</a><br/>\n</span><span style=\"color:rgb(155, 155, 155)\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\" style=\"color:rgb(155, 155, 155); margin-top:0px; margin-bottom:0px\">www.browniespain.com</a></span></p>\n</td>\n</tr>\n<tr>\n<td colspan=\"2\" style=\"vertical-align:middle; width:500px\">\n<p style=\"font-size:9pt\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=6277468&amp;ACTION=FILE\" alt=\"FIRMA CORPORATIVA MAIL021025.jpg\" width=\"375\" height=\"100\" style=\"width:375px; height:100px; margin-top:0px; margin-bottom:0px\"/>&nbsp;\n &nbsp; &nbsp;&nbsp;</p>\n</td>\n</tr>\n<tr>\n<td colspan=\"2\" style=\"text-align:justify; vertical-align:top; color:rgb(186, 186, 186); width:500px\">\n<div style=\"text-align:justify; font-size:6pt\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a\n la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso,\n rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona\n o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos\n que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.<br/>\n<br/>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</div>",
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