#30023 · incidencia de cobro
ID interno: 10918000009372345
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Error personal tienda
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
27/10/25, 12:16
Resuelto
30/10/25, 10:56
Actualizado
1/11/25, 11:35
Asignado
Oct 29, 2025 09:28 AM
Respondido
Oct 30, 2025 11:56 AM
Completado
Nov 1, 2025 12:35 PM
First resp. due
Oct 28, 2025 01:16 PM
Due by
Oct 29, 2025 01:16 PM
Tiempo de resolución
70.7 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenos días, os comento he hablado con soporte sobre la incidencia de una venta del día de ayer de dos artículos w26-0419-011-801el cobro no se realizo bien en tienda por lo cual la venta no aparece en el tpv el total a cobrar seria 72,10€ os adjunto que el
cobro porque la clienta tiene esa retención pero se le va devolver el dinero, se contactó con la clienta explicando la situación pero le es imposible acudir a la tienda para realizar correctamente la venta, así que para facilitarle a la clienta un nuevo
ticket y los ticket regalos he realizo una venta cobrado por datafono externo para obtener dichos tickets y se hablo con soporte para que contacte con infinity y se le realice el cobro a la clienta.
Gracias
Un Saludo
Resolución
Hola chicas
Cierro el ticket ya esta gestionado el cobro.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Hola chicas<br/></div><div><br/></div><div>Cierro el ticket ya esta gestionado el cobro.<br/></div><div><br/></div><div><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=6311101&ACTION=FILE\" orig_width=\"774\" orig_height=\"803\" width=\"400\" height=\"414\"/><br/></div></div>",
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