#30003 · INCIDENCIA DE VENTA
ID interno: 10918000009372061
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Error personal tienda
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
27/10/25, 7:53
Resuelto
29/10/25, 15:22
Actualizado
31/10/25, 15:35
Asignado
Oct 29, 2025 09:29 AM
Respondido
Oct 29, 2025 04:22 PM
Completado
Oct 31, 2025 04:35 PM
First resp. due
Oct 28, 2025 08:53 AM
Due by
Oct 29, 2025 08:53 AM
Tiempo de resolución
55.5 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenos días, el día de ayer mi compañera realizo una venta de dos bolsos W26-0419-019-801 en la franja horaria de 12:00 a 13:00 la clienta dice que se le realizó el cargo a la cuenta, pero en esa compra no le salió ticket ni se refleja en las transacciones.
la clienta necesita el ticket de la compara
Gracias
a espera de su respuesta
Resolución
Hola chicas
No hay nada registrado, hacedle una venta ficticia con datafono externo para que la clienta pueda obtener el ticket.
Un saludo.
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_7470983203068062539_parse_3164122596688208024\">\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_878715795elementToProof\">\nBuenos días, el día de ayer mi compañera realizo una venta de dos bolsos W26-0419-019-801 en la franja horaria de 12:00 a 13:00 la clienta dice que se le realizó el cargo a la cuenta, pero en esa compra no le salió ticket ni se refleja en las transacciones.\n la clienta necesita el ticket de la compara </div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_878715795elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_878715795elementToProof\">\nGracias </div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_878715795elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_878715795elementToProof\">\na espera de su respuesta </div>\n</div>",
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"id": "10918000001068722",
"name": "Error personal tienda"
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"id": "10918000000044001",
"name": "Éxito"
},
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"value": "1761551618846",
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