#29995 · Incidencia Placas Vigo
ID interno: 10918000009365073
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Hardware
Subcategoría
Nedap
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
—
Request Type
Incidencia
Creado
25/10/25, 14:51
Resuelto
30/10/25, 7:15
Actualizado
1/11/25, 7:35
Asignado
Oct 25, 2025 06:25 PM
Respondido
Oct 29, 2025 09:23 AM
Completado
Nov 1, 2025 08:35 AM
First resp. due
Oct 28, 2025 08:00 AM
Due by
Oct 29, 2025 08:00 AM
Tiempo de resolución
112.4 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas tardes,
envío este correo informativo dadas las circunstancias y como hablamos por teléfono, para informar del problema que llevamos teniendo desde finales de septiembre con las placas de Vigo.
La placa del TPV2 (terminal que usábamos diariamente para el cobro) dejó de funcionar , nos mandaron un técnico para resolvernos la incidencia pero este técnico comprobó que se había fundido por la antigüedad de la placa .Soporte nos ha mandado una placa nueva
(que ya está en tienda) y nos comunicó que una vez llegase a tienda avisásemos para que nos cite el técnico y nos la cambie por la nueva,
Cita que todavía estamos en espera para concretar. (seguíamos solo con la placa del TPV1)
Hoy sábado tras varios intentos de usar la placa del TPV1 la única que nos funcionaba, ha dejado de funcionar, y reiniciando el sistema y desconectando de la conexión siguiendo dichos pasos que los compañeros de soporte nos indicaron que hiciésemos cuando ésta
dejase de funcionar , no funciona.
Ahora mismo en Vigo estamos sin las 2 placas , cobrando por pistola y todos los clientes nos pitan al salir por la puerta.
Esta es la situación actual ,
Cualquier cosa estamos pendientes ,
Gracias , un saludo.
Rebeca Arranz
Resolución
Buenos días, Chicas
Cierro ticket ya que esta solventada la incidencia, cualquier cosa quedo atenta a cualquier cosa que necesitéis.
Un saludo.
Eliana
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div><span class=\"size\" style=\"font-size:18.6667px\">Buenos días, Chicas</span><span class=\"size\" style=\"font-size:18.6667px\"><br/></span></div><div><span class=\"size\" style=\"font-size:18.6667px\"><br/></span></div><div><span class=\"size\" style=\"font-size:18.6667px\">Cierro ticket ya que esta solventada la incidencia, cualquier cosa quedo atenta a cualquier cosa que necesitéis.</span><span class=\"size\" style=\"font-size:18.6667px\"><br/></span></div><div><span class=\"size\" style=\"font-size:18.6667px\"><br/></span></div><div><span class=\"size\" style=\"font-size:18.6667px\">Un saludo.</span><span class=\"size\" style=\"font-size:18.6667px\"><br/></span></div><div><span class=\"size\" style=\"font-size:18.6667px\"><br/></span></div><div><span class=\"size\" style=\"font-size:18.6667px\">Eliana</span></div></div>",
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_3419254987453210490_parse_6700166043333643950\">\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1588723010elementToProof\">\nBuenas tardes, </div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1588723010elementToProof\">\nenvío este correo informativo dadas las circunstancias y como hablamos por teléfono, para informar del problema que llevamos teniendo desde finales de septiembre con las placas de Vigo.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1588723010elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1588723010elementToProof\">\nLa placa del TPV2 (terminal que usábamos diariamente para el cobro) dejó de funcionar , nos mandaron un técnico para resolvernos la incidencia pero este técnico comprobó que se había fundido por la antigüedad de la placa .Soporte nos ha mandado una placa nueva\n (que ya está en tienda) y nos comunicó que una vez llegase a tienda avisásemos para que nos cite el técnico y nos la cambie por la nueva, </div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1588723010elementToProof\">\nCita que todavía estamos en espera para concretar. (seguíamos solo con la placa del TPV1)</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1588723010elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1588723010elementToProof\">\nHoy sábado tras varios intentos de usar la placa del TPV1 la única que nos funcionaba, ha dejado de funcionar, y reiniciando el sistema y desconectando de la conexión siguiendo dichos pasos que los compañeros de soporte nos indicaron que hiciésemos cuando ésta\n dejase de funcionar , no funciona.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1588723010elementToProof\">\nAhora mismo en Vigo estamos sin las 2 placas , cobrando por pistola y todos los clientes nos pitan al salir por la puerta.</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1588723010elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1588723010elementToProof\">\nEsta es la situación actual , </div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1588723010elementToProof\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1588723010elementToProof\">\nCualquier cosa estamos pendientes , </div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\" class=\"x_1588723010elementToProof\">\nGracias , un saludo.</div>\n<div id=\"x_1588723010Signature\">\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<b>Rebeca Arranz </b></div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<b><br/>\n</b></div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br/>\n</div>\n</div>\n</div>",
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