#29979 · MERCANCÍA NO ESTÁ CARGADA
ID interno: 10918000009340819
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Recepción de Mercancía
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
24/10/25, 12:59
Resuelto
29/10/25, 8:07
Actualizado
31/10/25, 8:35
Asignado
Oct 25, 2025 10:40 AM
Respondido
Oct 29, 2025 09:07 AM
Completado
Oct 31, 2025 09:35 AM
First resp. due
Oct 27, 2025 02:59 PM
Due by
Oct 28, 2025 02:59 PM
Tiempo de resolución
115.1 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Buenas tardes,
Nos acaba de llegar la mercancía y los bultos no están cargados.
Nos podéis ayudar con esto?
Mil gracias
De: Avisos Automaticos Interface Brownie 17 <Brownie.avisosautomaticos@districenter.es>
Enviado el: viernes, 24 de octubre de 2025 14:16
Para: Illa <illa@browniespain.com>
Asunto: EXT: Detalle bultos próxima entrega M007013
Hola,
En la siguiente recepción de mercancía se entregarán los siguientes bultos:
Mercancía 7 Bultos
Bultos Online 0 Bultos
Total Bultos 7 Bultos
Se adjunta documentación donde se detallan los pedidos de online y albaranes de mercancía.
En caso de incidencia por favor contactad con logistica@browniespain.com
Un saludo,
ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
Resolución
Ticket cerrado.
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_7928604882116574638_parse_4199499218390481825\">\n<div class=\"x_1145848540WordSection1\">\n<p class=\"MsoNormal\"><span style=\"\">Buenas tardes,</span></p>\n<p class=\"MsoNormal\"><span style=\"\">Nos acaba de llegar la mercancía y los bultos no están cargados.</span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\">Nos podéis ayudar con esto?</span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\">Mil gracias</span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">De:</span></b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> Avisos Automaticos Interface Brownie 17 <Brownie.avisosautomaticos@districenter.es>\n<br/>\n<b>Enviado el:</b> viernes, 24 de octubre de 2025 14:16<br/>\n<b>Para:</b> Illa <illa@browniespain.com><br/>\n<b>Asunto:</b> EXT: Detalle bultos próxima entrega M007013</span></p>\n</div>\n</div>\n<p class=\"MsoNormal\"> </p>\n<p><span style=\"font-size:11.5pt\">Hola, </span></p>\n<p> </p>\n<p><span style=\"font-size:11.5pt\">En la siguiente recepción de mercancía se entregarán los siguientes bultos:\n</span></p>\n<p> </p>\n<p><span style=\"font-size:11.5pt\">Mercancía 7 Bultos</span></p>\n<p><span style=\"font-size:11.5pt\">Bultos Online 0 Bultos</span></p>\n<p><span style=\"font-size:11.5pt\">Total Bultos 7 Bultos</span></p>\n<p> </p>\n<p><span style=\"font-size:11.5pt\">Se adjunta documentación donde se detallan los pedidos de online y albaranes de mercancía.</span></p>\n<p> </p>\n<p><span style=\"font-size:11.5pt\">En caso de incidencia por favor contactad con <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:logistica@browniespain.com\">\nlogistica@browniespain.com</a></span></p>\n<p> </p>\n<p><span style=\"font-size:11.5pt\">Un saludo,</span></p>\n<p> </p>\n<div style=\"border:solid rgb(156, 101, 0) 1pt; padding:2pt 2pt 2pt 2pt\">\n<p class=\"MsoNormal\" style=\"line-height:12pt; background:rgb(255, 235, 156)\"><span style=\"font-size:10pt; font-family:"Calibri", sans-serif; color:rgb(156, 101, 0)\">ATENCIÓN:</span><span style=\"font-size:10pt; font-family:"Calibri", sans-serif; color:black\"> Este correo electrónico\n se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</span></p>\n</div>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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