#29969 · EXT: El administrador ha respondido a su solicitud de "Formulario nueva incorporación"
ID interno: 10918000009340637
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Software
Subcategoría
Others
Tipo
Incidencia
Canal
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
—
Request Type
Incidencia
Creado
24/10/25, 11:32
Resuelto
27/10/25, 9:32
Actualizado
29/10/25, 9:34
Asignado
Oct 27, 2025 10:32 AM
Respondido
Oct 27, 2025 10:32 AM
Completado
Oct 29, 2025 10:34 AM
First resp. due
Oct 27, 2025 01:32 PM
Due by
Oct 28, 2025 01:32 PM
Tiempo de resolución
70.0 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Miguel Bru
Descripción
|
Resolución
JSON crudo (detalle completo)
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