#29888 · RECEPCION DE LA MERCANCIA ( ERROR INVENTARIO)
ID interno: 10918000009331017
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Business Central
Subcategoría
Replicaciones
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
21/10/25, 14:46
Resuelto
23/10/25, 8:15
Actualizado
25/10/25, 8:32
Asignado
Oct 22, 2025 03:08 PM
Respondido
Oct 23, 2025 10:15 AM
Completado
Oct 25, 2025 10:32 AM
First resp. due
Oct 22, 2025 04:46 PM
Due by
Oct 23, 2025 04:46 PM
Tiempo de resolución
41.5 h
Overdue
NoFirst resp. overdue
SíEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
¡Buenas tardes!
Os queríamos comentar, que hoy al hacer el inventario nos han aparecido
61 positivos. Nos ha extrañado mucho, ya que en NEDAP lo tenemos validado 100%. Adjuntamos las fotos del porcentaje y de la mercancía del día
15/10/2025 (NEDAP). Adjunto también, los movimientos de dichos artículos:
Además de estas fotos, os pasamos también las referencias que nos han dado positivo en el día de hoy. Como se podrá observar, son de la mercancía del día 15/10/2025
Necesitaríamos saber, que está pasando, ya que estamos validando bien, revisando nedap y no sabemos cual es el error. ¡Agradeceríamos que nos echéis una mano!
Gracias
Andrea
Resolución
Ticket cerrado
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_2722996186784557438_parse_3743397122316952086\">\n<div class=\"x_1110426147WordSection1\">\n<p class=\"MsoNormal\">¡Buenas tardes!</p>\n<p class=\"MsoNormal\">Os queríamos comentar, que hoy al hacer el inventario nos han aparecido\n<b>61 positivos</b>. Nos ha extrañado mucho, ya que en NEDAP lo tenemos validado 100%. Adjuntamos las fotos del porcentaje y de la mercancía del día\n<b>15/10/2025</b> (NEDAP). Adjunto también, los movimientos de dichos artículos:<img width=\"544\" height=\"177\" style=\"width:5.6666in; height:1.8437in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6228760&ACTION=FILE\"/></p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"><img width=\"600\" height=\"319\" style=\"width:6.25in; height:3.3229in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6228761&ACTION=FILE\"/>\n<img width=\"539\" height=\"280\" style=\"width:5.6145in; height:2.9166in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6228762&ACTION=FILE\"/></p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Además de estas fotos, os pasamos también las referencias que nos han dado positivo en el día de hoy. Como se podrá observar, son de la mercancía del día\n<b>15/10/2025</b></p>\n<p class=\"MsoNormal\"><img width=\"691\" height=\"309\" style=\"width:7.1979in; height:3.2187in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6228763&ACTION=FILE\"/></p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Necesitaríamos saber, que está pasando, ya que estamos validando bien, revisando nedap y no sabemos cual es el error. ¡Agradeceríamos que nos echéis una mano!</p>\n<p class=\"MsoNormal\">Gracias</p>\n<p class=\"MsoNormal\">Andrea</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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