#29865 · ERROR AL LLAMAR A CLIENTAS CON EL TELEFONO DE TIENDA
ID interno: 10918000009317631
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Comunicaciones
Subcategoría
Telefonía
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
21/10/25, 8:27
Resuelto
21/10/25, 9:59
Actualizado
23/10/25, 10:31
Asignado
Oct 21, 2025 10:51 AM
Respondido
Oct 21, 2025 11:59 AM
Completado
Oct 23, 2025 12:31 PM
First resp. due
Oct 22, 2025 10:27 AM
Due by
Oct 23, 2025 10:27 AM
Tiempo de resolución
1.5 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Marc De Mena
Descripción
Buenos días,
Ya van tres clientas que nos comentan que cuando les hemos llamado, porque tenían una reserva, nos han cogido el teléfono, porque hemos insistido, pero que no contestaban porque el numero que les sale en la pantalla es LA CUP DE SANT CUGAT.
Adjunto foto.
Podeis mirar porque puede estar pasando esto?
Ya nos decís.
Saludos,
Brownie Sant Cugat
Resolución
Esto no depende de IT, depende de la operadora de telefonía q tengan las clientas y del sistema de búsqueda que tienen los dispositivos móviles para identificar los teléfonos.
En Google el numero lo detecta como Brownie Sant Cugat.
Cerramos el ticket poniendo en copia a Marketing, por si lo puede revisar.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"Zoho Puvi", Roboto, sans-serif; font-size:13px\"><div>Esto no depende de IT, depende de la operadora de telefonía q tengan las clientas y del sistema de búsqueda que tienen los dispositivos móviles para identificar los teléfonos.<br/></div><div><br/></div><div>En Google el numero lo detecta como Brownie Sant Cugat.<br/></div><div><br/></div><div>Cerramos el ticket poniendo en copia a Marketing, por si lo puede revisar.<br/></div></div>",
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