#29832 · Error stock
ID interno: 10918000009317147
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Procedimientos LSRetail
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
20/10/25, 9:12
Resuelto
24/10/25, 7:29
Actualizado
26/10/25, 7:33
Asignado
Oct 24, 2025 09:13 AM
Respondido
Oct 24, 2025 09:29 AM
Completado
Oct 26, 2025 08:33 AM
First resp. due
Oct 21, 2025 11:12 AM
Due by
Oct 22, 2025 11:12 AM
Tiempo de resolución
94.3 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Hola buenos días Miguel,
Soy Vanesa de la illa, estoy realizando una caja de taras para enviar cuando le doy a finalizar me pone que el jersey S25-0254-033-808 EN TALLA S COLOR GRIS OSCURO no esta en el stock, justo esta mañana ha venido una clienta a devolverlo por una tara a mi en mi stock si que me sale esta S.
Necesito saber que puedo hacer y que pasa cuando se hacen devoluciones con la etiqueta interior de la camiseta.
Saludos
Resolución
Hola vanessa
Para enviar ese jersey debes esperar hasta mañana, siempre después de cada devolución debes esperar un día hábil porque si no no te deja ya que a nivel interno de la empresa interfaz no se ha actualizado.
Un saludo.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div style=\"border:0px; font-style:normal; font-weight:400; font-stretch:inherit; font-size:12pt; line-height:inherit; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size-adjust:inherit; margin:0px; padding:0px; vertical-align:baseline; color:rgb(0, 0, 0); letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)\" class=\"x_elementToProof\">Hola vanessa<br/></div><div style=\"border:0px; font-style:normal; font-weight:400; font-stretch:inherit; font-size:12pt; line-height:inherit; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size-adjust:inherit; margin:0px; padding:0px; vertical-align:baseline; color:rgb(0, 0, 0); letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)\" class=\"x_elementToProof\"><br/></div><div style=\"border:0px; font-style:normal; font-weight:400; font-stretch:inherit; font-size:12pt; line-height:inherit; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size-adjust:inherit; margin:0px; padding:0px; vertical-align:baseline; color:rgb(0, 0, 0); letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)\" class=\"x_elementToProof\">Para enviar ese jersey debes esperar hasta mañana, siempre después de cada devolución debes esperar un día hábil porque si no no te deja ya que a nivel interno de la empresa interfaz no se ha actualizado.<br/></div><div style=\"border:0px; font-style:normal; font-weight:400; font-stretch:inherit; font-size:12pt; line-height:inherit; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size-adjust:inherit; margin:0px; padding:0px; vertical-align:baseline; color:rgb(0, 0, 0); letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)\" class=\"x_elementToProof\"><br/></div><div style=\"border:0px; font-style:normal; font-weight:400; font-stretch:inherit; font-size:12pt; line-height:inherit; font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size-adjust:inherit; margin:0px; padding:0px; vertical-align:baseline; color:rgb(0, 0, 0); letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)\" class=\"x_elementToProof\">Un saludo.<br/></div></div>",
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