#29807 · Problemas conexión player Oeiras
ID interno: 10918000009293849
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al Negocio
Categoría
Hardware
Subcategoría
Pantallas/Contenidos
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 3 - Técnico externo
Solicitante
Técnico
Departamento
IT
Request Type
Incidencia
Creado
17/10/25, 15:36
Resuelto
29/12/25, 10:08
Actualizado
31/12/25, 10:27
Asignado
Nov 12, 2025 02:52 PM
Respondido
Oct 28, 2025 04:37 PM
Completado
Dec 31, 2025 11:27 AM
First resp. due
Oct 20, 2025 05:36 PM
Due by
Oct 21, 2025 05:36 PM
Tiempo de resolución
1746.5 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Marc Giné
Descripción
Buenas tardes,
Tenemos una incidencia en el player de de la tienda Oeiras. Se enciende y reproduce vídeo, pero está desincronizado y muestra contenido antiguo porque no tiene conexión.
El cable ethernet està bien conectado a la red. (adjunto fotos del player)
Nos podéis ayudar con esto?
Gracias!
Saludos
Resolución
Cierro el caso, se resolvio el problema.
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