#29789 · problema con en detector de alarma antirobo
ID interno: 10918000009293611
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Hardware
Subcategoría
Nedap
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
17/10/25, 9:43
Resuelto
30/10/25, 11:11
Actualizado
1/11/25, 11:35
Asignado
Oct 22, 2025 03:18 PM
Respondido
Oct 30, 2025 12:11 PM
Completado
Nov 1, 2025 12:35 PM
First resp. due
Oct 20, 2025 11:43 AM
Due by
Oct 21, 2025 11:43 AM
Tiempo de resolución
313.5 h
Overdue
SíFirst resp. overdue
SíEscalado
SíReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Hola tenemos una problema con el detector de alarma desde que has hecho una revision es que hay veces que no detecta loos antirobos quando una clienta compra algo que habemos olvidado de retirar la alarma. pero a veces suena por nada y el problema es que las
clientas salen y entran varias veces para saber lo que suena porque no entienden y nos penalisa para la conversion porque esas personas cuentan varias veces y nuestro % de conversion es muy bajo .
PUEDO POR FAVOR RESOLVER ESTA PROBLEMA QUE ES peligroso para los robos y tambien para nos indicatores.
Gracias
Resolución
Hola
Ya lo han solucionado en remoto con lo cual ya os debería ir bien el IDTOP.
Un saludo.
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"><div>Hola <br/></div><div><br/></div><div>Ya lo han solucionado en remoto con lo cual ya os debería ir bien el IDTOP.<br/></div><div><br/></div><div>Un saludo. </div></div>",
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