#29788 · Positivos Online
ID interno: 10918000009293555
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
eCommerce
Subcategoría
Pedidos de C&C
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
17/10/25, 9:33
Resuelto
21/10/25, 7:26
Actualizado
17/12/25, 13:53
Asignado
Oct 21, 2025 09:24 AM
Respondido
Oct 18, 2025 11:46 AM
Completado
Oct 23, 2025 09:31 AM
First resp. due
Oct 20, 2025 11:33 AM
Due by
Oct 21, 2025 11:33 AM
Tiempo de resolución
93.9 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Marc De Mena
Descripción
Buenos días,
Como hemos acordado por teléfono con vosotros, mandamos este mensaje para notificar que hemos tenido unos positivos inesperados que provienen de los paquetes online. No acabamos de entender como ha podido suceder, teniendo en cuenta que las etiquetas de online se cambiaron para evitar estas situaciones. Nos preocupa que cada vez que leamos la tienda, ya sea por los inventarios o reposiciones, no salten estos 8 artículos en positivo, descuadrando así nuestro stock repetidas vece. Adjunto imagen de los artículos a los que me refiero y los paquetes online a los que pertenecen.
CO0685508
- Blusa plumeti detalle lazo BLANCO/L W26-0618-041-100
CO0685903
- Sudadera logo Flock GRIS VIGORE/S W26-0727-015-805
- Blusa doble tela bordados VERDE TILA/S W26-0745-011-607
CO0684702
- Bolso bandolera tachas TAUPE OSCURO/U W26-0419-010-719
CO0685004
- Camiseta vigore perrito brownie GRIS VIGORE/XXS W26-0254-026-805
- Camiseta print perrito BLANCO/XS W26-0727-006-100
CO0685322
- Bolso bandolera tachas NEGRO/U W26-0505-002-800
CO0685109
- Jersey trenzas bordado perro AZUL/XXS W26-0714-022-500
Un saludo y gracias de antemano,
Garbera
Resolución
No es un tema de IT, se ha trasladado a Logística.
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