#29767 · Incidencia precios Special Price
ID interno: 10918000009293309
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Business Central
Subcategoría
Pricing
Tipo
Incidencia
Canal
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
—
Request Type
Incidencia
Creado
16/10/25, 13:51
Resuelto
5/11/25, 8:05
Actualizado
7/11/25, 13:41
Asignado
Oct 29, 2025 10:08 AM
Respondido
Oct 16, 2025 04:16 PM
Completado
Nov 7, 2025 09:38 AM
First resp. due
Oct 17, 2025 03:51 PM
Due by
Oct 20, 2025 03:51 PM
Tiempo de resolución
474.2 h
Overdue
SíFirst resp. overdue
NoEscalado
SíReabierto
NoFCR
SíSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Hola,
En ECI Gaia, en nuestro TPV algunos de los artículos de Special Price no aparecen a precio de promoción. Tampoco aparecen correctamente en el TPV del ECI.
Dejo a continuación las referencias de los artículos en cuestión:
W26-0141-015-412
W26-0141-021-100
W26-0691-001-103
W26-0254-022-100
S25-0141-010-100
W25-0714-013-103
La siguiente referencia solo aparece con promoción en nuestro TPV, en el TPV de ECI tiene el precio normal:
W26-0419-005-719
Gracias.
Un saludo,
Bruna Silva
Store Manager - ECI GAIA
Resolución
Hola,
Los productos que comentas su promocion terminó el dia 15.
Respecto a este:
W26-0419-005-719Ahora se lo comunicamos a ECI
Un saludo.
Sergio.
Sergio.
JSON crudo (detalle completo)
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, sans-serif; font-size:13px\"><div class=\"personalize-wrapper\" style=\"font-family:"PT Sans", Arial, sans-serif; font-size:13px\"><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18.6667px\">Hola,</span></span></b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18.6667px\"><b><br/></b></span></span></div><div><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18.6667px\"><b><br/></b></span></span></div><div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18.6667px\">Los productos que comentas su promocion terminó el dia 15.</span><span class=\"size\" style=\"font-size:18.6667px\"><br/></span></span></b></div><div><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18.6667px\"><b>Respecto a este: </b></span><span class=\"size\" style=\"font-size:18.6667px\"><b><br/></b></span></span></div><span style=\"color:rgb(51, 51, 51); font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:16px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255); display:inline !important; float:none\"><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18.6667px\"><b>W26-0419-005-719</b></span><span class=\"size\" style=\"font-size:18.6667px\"><b><br/></b></span><span class=\"size\" style=\"font-size:18.6667px\"><b><br/></b></span><span class=\"size\" style=\"font-size:18.6667px\"><b>Ahora se lo comunicamos a ECI</b></span></span></span></div><div><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18.6667px\"><b><br/></b></span></span></div><div><b><span class=\"colour\" style=\"color:rgb(0, 0, 255)\"><span class=\"size\" style=\"font-size:18.6667px\">Un saludo. <br/>Sergio.</span></span></b><br/></div></div><div><br/></div></div>",
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"name": "Sergio Marqués",
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"name": "HQ",
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},
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"id": "10918000003903199",
"name": "Eliana Garcia",
"site": {
"id": "10918000000794001"
},
"phone": null,
"mobile": null,
"email_id": "eliana.garcia@browniespain.com",
"sms_mail": null,
"job_title": "Retail Project Operations",
"last_name": "Garcia",
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"first_name": "Eliana",
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"description": "\n\n<div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\nHola,</div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\n<br/>\n</div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\nEn ECI Gaia, en nuestro TPV algunos de los artículos de Special Price no aparecen a precio de promoción. Tampoco aparecen correctamente en el TPV del ECI.</div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\nDejo a continuación las referencias de los artículos en cuestión:</div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\n<br/>\n</div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\nW26-0141-015-412</div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\nW26-0141-021-100</div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\nW26-0691-001-103</div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\nW26-0254-022-100</div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\nS25-0141-010-100</div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\nW25-0714-013-103</div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\n<br/>\n</div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\nLa siguiente referencia solo aparece con promoción en nuestro TPV, en el TPV de ECI tiene el precio normal:</div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\n<br/>\n</div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\nW26-0419-005-719</div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\n<br/>\n</div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\nGracias.</div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\n<br/>\n</div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\nUn saludo, </div>\n<div id=\"x_883311134ms-outlook-mobile-body-separator-line\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\" dir=\"ltr\">\n<div dir=\"ltr\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\n<br/>\n</div>\n</div>\n<div style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\" id=\"x_883311134ms-outlook-mobile-signature\">\n<div style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\n<b>Bruna Silva</b></div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\nStore Manager - ECI GAIA</div>\n</div>\n</div>",
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"value": "1760968265945",
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"name": "Pricing"
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"closure_info": {
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"id": "10918000000044001",
"name": "Éxito"
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"name": "Incidencia"
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"time_elapsed": "281089000",
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"value": "1761728910555",
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"value": "1762329946949",
"display_value": "Nov 5, 2025 09:05 AM"
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"value": "1762504693645",
"display_value": "Nov 7, 2025 09:38 AM"
},
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"value": "1760624191597",
"display_value": "Oct 16, 2025 04:16 PM"
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"value": "1762522862460",
"display_value": "Nov 7, 2025 02:41 PM"
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"eliana.garcia@browniespain.com",
"marta.maciel@browniespain.com"
],
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