#29745 · EXT: Zielo Pozuelo está intentando ponerse en contacto con usted en Microsoft Teams
ID interno: 10918000009293053
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
—
Departamento
—
Request Type
Incidencia
Creado
16/10/25, 7:11
Resuelto
—
Actualizado
16/10/25, 7:22
Asignado
—
Respondido
Oct 16, 2025 09:22 AM
Completado
—
First resp. due
Oct 17, 2025 09:11 AM
Due by
Oct 20, 2025 09:11 AM
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: — sin asignar —
Descripción
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Resolución
JSON crudo (detalle completo)
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"description": "\n\n\n\n\n\n\n\n<div style=\"margin:0px\" class=\"zm_5583640790507840681_parse_8820095143680491784\">\n<div>\n<table height=\"100%\" width=\"100%\" cellpadding=\"0\" cellspacing=\"0\" border=\"0\" style=\"border-spacing:0px; max-width:600px; margin-right:auto; margin-left:auto\">\n<tbody>\n<tr>\n<td valign=\"top\" align=\"center\" style=\"max-width:600px; font-family:"Segoe UI", -apple-system, BlinkMacSystemFont, "San Francisco", "Roboto", "Helvetica Neue", Arial; border:solid; border-width:0px; border-color:rgb(230, 230, 230); border-radius:2px\">\n<table align=\"center\" style=\"border-spacing:0px; width:100%; margin-right:auto; margin-left:auto; background-color:rgb(238, 241, 245); max-width:600px; border-color:rgb(230, 230, 230)\">\n<tbody>\n<tr>\n<td align=\"left\" style=\"padding:0px; margin:0px\">\n<table cellpadding=\"0\" cellspacing=\"0\" border=\"0\" style=\"border-spacing:0px; width:100%\">\n<tbody>\n<tr>\n<td align=\"center\">\n<div>\n<table cellpadding=\"0\" cellspacing=\"0\" border=\"0\" style=\"border-spacing:0px; width:100%\">\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr>\n<td align=\"left\" style=\"padding:0px; margin:0px\">\n<table border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\">\n<tbody>\n<tr>\n<td align=\"center\">\n<table border=\"0\" bgcolor=\"#EEF1F5\" cellspacing=\"0\" cellpadding=\"0\" width=\"604\">\n<tbody>\n<tr>\n<td align=\"center\" style=\"border-top:4px solid rgb(85, 88, 175); padding:20px 0 0; font-family:"Segoe UI", Tahoma, Geneva, Verdana, sans-serif; font-size:24px; color:rgb(85, 88, 175)\">\nMicrosoft Teams </td>\n</tr>\n<tr>\n<td align=\"center\" style=\"padding:20px\"><img src=\"https://statics.teams.microsoft.com/evergreen-assets/emails/notification_bell.png\" alt=\"\" height=\"128\" width=\"128\"/>\n</td>\n</tr>\n<tr>\n<td align=\"center\" style=\"padding:0 132px 10px 132px\">\n<h3 style=\"color:rgb(22, 35, 58); font-family:"Segoe UI", Tahoma, Geneva, Verdana, sans-serif; font-weight:600; margin:0\">\nZielo Pozuelo está intentando ponerse en contacto con usted en Microsoft Teams</h3>\n</td>\n</tr>\n<tr>\n<td align=\"center\" style=\"padding-bottom:20px\">\n<p style=\"color:rgb(22, 35, 58); font-family:"Segoe UI", Tahoma, Geneva, Verdana, sans-serif; margin:0; padding:0 60px 0 60px; font-size:0.9em\">\nHaga clic en el botón para abrir Teams, ver su actividad y explorar la aplicación.</p>\n</td>\n</tr>\n</tbody>\n</table>\n<table bgcolor=\"#EEF1F5\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"604\">\n<tbody>\n<tr>\n<td align=\"center\" style=\"padding:5px 162px 40px\">\n<table border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"280\">\n<tbody>\n<tr>\n<td align=\"center\" bgcolor=\"#5558AF\" style=\"border:2px solid rgb(85, 88, 175); padding:10px 0px\" width=\"280\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://teams.microsoft.com/l/chat/19:295f1fc4-7621-43c5-9e26-a970d095acbc_58de98f0-ea69-4ec9-a200-3ee9fb26b669@unq.gbl.spaces/conversations?tenantId=55898e59-8c8d-44a2-93eb-84043ff64db9\" style=\"font-family:"Segoe UI", Tahoma, Geneva, Verdana, sans-serif; font-size:14px; color:rgb(255, 255, 255); text-decoration:none\">Abrir\n Microsoft Teams</a> </td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n<table bgcolor=\"#EEF1F5\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"604\">\n<tbody>\n<tr>\n<td align=\"center\" valign=\"top\" bgcolor=\"#E2E7EC\" style=\"border-right:4px solid rgb(238, 241, 245); border-bottom:4px solid rgb(238, 241, 245); padding:10px 30px 40px; font-size:12px; line-height:20px\" height=\"380\" width=\"300\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td align=\"center\" valign=\"middle\" width=\"220\" height=\"220\"><img src=\"https://statics.teams.skype.com/icons/img_teams_channels.png\" alt=\"Bring your team together\" width=\"220\"/>\n</td>\n</tr>\n</tbody>\n</table>\n<h4 style=\"color:rgb(22, 35, 58); font-family:"Segoe UI", Tahoma, Geneva, Verdana, sans-serif; font-size:14px; line-height:20px; margin:0\">\nReunir a su equipo</h4>\n<p style=\"color:rgb(83, 92, 109); font-family:"Segoe UI", Tahoma, Geneva, Verdana, sans-serif; font-size:14px\">\nCree un espacio de trabajo abierto y colaborativo para su equipo. Use los canales para organizar las conversaciones por tema, área o cualquier otro aspecto.</p>\n</td>\n<td align=\"center\" valign=\"top\" bgcolor=\"#E2E7EC\" style=\"border-bottom:4px solid rgb(238, 241, 245); padding:10px 28px 40px; font-size:12px; line-height:20px\" height=\"380\" width=\"300\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td align=\"center\" valign=\"middle\" width=\"220\" height=\"220\"><img src=\"https://statics.teams.skype.com/icons/img_chat.png\" width=\"220\"/>\n</td>\n</tr>\n</tbody>\n</table>\n<h4 style=\"color:rgb(22, 35, 58); font-family:"Segoe UI", Tahoma, Geneva, Verdana, sans-serif; font-size:14px; line-height:20px; margin:0\">\nChat 1:1 y grupal</h4>\n<p style=\"color:rgb(83, 92, 109); font-family:"Segoe UI", Tahoma, Geneva, Verdana, sans-serif; font-size:14px\">\nFuera de las conversaciones abiertas de equipo, chatea en privado y comparte archivos y notas con cualquier persona de tu organización.</p>\n</td>\n</tr>\n<tr>\n<td align=\"center\" valign=\"top\" bgcolor=\"#E2E7EC\" style=\"border-right:4px solid rgb(238, 241, 245); padding:10px 32px 40px; font-size:12px; line-height:20px\" height=\"380\" width=\"300\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td align=\"center\" valign=\"middle\" width=\"220\" height=\"220\"><img src=\"https://statics.teams.skype.com/icons/img_videocalling.png\" alt=\"Make video calls and schedule online meetings\" width=\"220\"/>\n</td>\n</tr>\n</tbody>\n</table>\n<h4 style=\"color:rgb(22, 35, 58); font-family:"Segoe UI", Tahoma, Geneva, Verdana, sans-serif; font-size:14px; line-height:20px; margin:0\">\nRealizar videollamadas y programar reuniones en línea</h4>\n<p style=\"color:rgb(83, 92, 109); font-family:"Segoe UI", Tahoma, Geneva, Verdana, sans-serif; font-size:14px\">\nCelebre reuniones programadas o improvisadas en cualquier canal. O simplemente llame a alguien...</p>\n</td>\n<td align=\"center\" valign=\"top\" bgcolor=\"#E2E7EC\" style=\"padding:10px 32px 40px; font-size:12px; line-height:20px\" height=\"380\" width=\"300\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td align=\"center\" valign=\"middle\" width=\"220\" height=\"220\"><img src=\"https://statics.teams.skype.com/icons/img_tabs.png\" alt=\"Team files, notes, and apps in one place\" width=\"220\"/>\n</td>\n</tr>\n</tbody>\n</table>\n<h4 style=\"color:rgb(22, 35, 58); font-family:"Segoe UI", Tahoma, Geneva, Verdana, sans-serif; font-size:14px; line-height:20px; margin:0\">\nArchivos de equipo, notas y aplicaciones en un solo lugar</h4>\n<p style=\"color:rgb(83, 92, 109); font-family:"Segoe UI", Tahoma, Geneva, Verdana, sans-serif; font-size:14px\">\nLas herramientas de su equipo están organizadas e integradas en Microsoft Teams con la potencia de Office 365.</p>\n</td>\n</tr>\n</tbody>\n</table>\n<table bgcolor=\"#EEF1F5\" cellspacing=\"0\" cellpadding=\"0\" border=\"0\" width=\"604\">\n<tbody>\n<tr>\n<td align=\"center\" style=\"padding:30px 162px\">\n<table border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"280\">\n<tbody>\n<tr>\n<td align=\"center\" bgcolor=\"#5558AF\" style=\"border:2px solid rgb(85, 88, 175); padding:10px 0px\" width=\"280\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://teams.microsoft.com/l/chat/19:295f1fc4-7621-43c5-9e26-a970d095acbc_58de98f0-ea69-4ec9-a200-3ee9fb26b669@unq.gbl.spaces/conversations?tenantId=55898e59-8c8d-44a2-93eb-84043ff64db9\" style=\"font-family:"Segoe UI", Tahoma, Geneva, Verdana, sans-serif; font-size:14px; color:rgb(255, 255, 255); text-decoration:none\">Abrir\n Microsoft Teams</a> </td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n<table bgcolor=\"#EEF1F5\" cellspacing=\"0\" cellpadding=\"0\" border=\"0\" width=\"604\">\n<tbody>\n<tr>\n<td height=\"2\" width=\"30\"> </td>\n<td height=\"2\" style=\"border-top:2px solid rgb(226, 231, 236)\"> </td>\n<td height=\"2\" width=\"30\"> </td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr>\n<td align=\"left\" style=\"padding:0px; margin:0px\">\n<table cellpadding=\"0\" cellspacing=\"0\" border=\"0\" align=\"center\" style=\"border-spacing:0px; width:100%; border:0px solid rgb(230, 230, 230)\">\n<tbody>\n<tr>\n<td align=\"left\" style=\"font-size:12px; line-height:16px; padding:0px; padding-top:0px\">\n<div>\n<table cellpadding=\"0\" cellspacing=\"0\" border=\"0\" style=\"border-spacing:0px; width:100%\">\n<tbody>\n<tr>\n<td>\n<table bgcolor=\"#EEF1F5\" cellspacing=\"0\" cellpadding=\"0\" border=\"0\" width=\"604\">\n<tbody>\n<tr>\n<td colspan=\"6\" align=\"center\" style=\"padding:0 0 30px\">\n<h3 style=\"color:rgb(22, 35, 58); font-family:"Segoe UI", Tahoma, Geneva, Verdana, sans-serif; font-weight:normal; margin:0\">\n¡Consíguelo ahora! Llévatelo contigo dondequiera que vayas.</h3>\n</td>\n</tr>\n<tr>\n<td width=\"150\"> </td>\n<td align=\"right\" width=\"56\" style=\"padding:3px 0\"><img src=\"https://statics.teams.microsoft.com/evergreen-assets/icons/icn_windows.png\" alt=\"Microsoft Teams - Windows\" height=\"16\" width=\"16\"/>\n</td>\n<td width=\"96\" style=\"border-right:2px solid rgb(226, 231, 236); color:rgb(83, 92, 109); font-family:"Segoe UI", Tahoma, Geneva, Verdana, sans-serif; font-size:12px\">\n Windows </td>\n<td align=\"right\" width=\"36\" style=\"padding:3px 0\"><img src=\"https://statics.teams.skype.com/icons/icn_apple.png\" alt=\"Microsoft Teams - iOS\" height=\"16\" width=\"16\"/>\n</td>\n<td width=\"116\" style=\"color:rgb(83, 92, 109); font-family:"Segoe UI", Tahoma, Geneva, Verdana, sans-serif; font-size:12px\">\n iOS </td>\n<td width=\"150\"> </td>\n</tr>\n<tr>\n<td width=\"150\"> </td>\n<td align=\"right\" width=\"56\" style=\"padding:3px 0\"><img src=\"https://statics.teams.skype.com/icons/icn_apple.png\" alt=\"Microsoft Teams - Windows\" height=\"16\" width=\"16\"/>\n</td>\n<td width=\"96\" style=\"border-right:2px solid rgb(226, 231, 236); color:rgb(83, 92, 109); font-family:"Segoe UI", Tahoma, Geneva, Verdana, sans-serif; font-size:12px\">\n Mac </td>\n<td align=\"right\" width=\"36\" style=\"padding:3px 0\"><img src=\"https://statics.teams.skype.com/icons/icn_android.png\" alt=\"Microsoft Teams - Android\" height=\"16\" width=\"16\"/>\n</td>\n<td width=\"116\" style=\"color:rgb(83, 92, 109); font-family:"Segoe UI", Tahoma, Geneva, Verdana, sans-serif; font-size:12px\">\n Android </td>\n<td width=\"150\"> </td>\n</tr>\n</tbody>\n</table>\n<table bgcolor=\"#EEF1F5\" cellspacing=\"0\" cellpadding=\"0\" border=\"0\" width=\"604\">\n<tbody>\n<tr>\n<td colspan=\"6\" align=\"center\" style=\"padding:20px 202px 24px\">\n<table border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"200\">\n<tbody>\n<tr>\n<td align=\"center\" style=\"border:2px solid rgb(85, 88, 175); padding:6px 0 8px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://aka.ms/downloadteams\" style=\"font-family:"Segoe UI", Tahoma, Geneva, Verdana, sans-serif; font-size:14px; color:rgb(85, 88, 175); text-decoration:none\">Ir\n a la página de descargas</a> </td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n<table bgcolor=\"#EEF1F5\" cellspacing=\"0\" cellpadding=\"0\" border=\"0\" width=\"604\">\n<tbody>\n<tr>\n<td height=\"2\" width=\"30\"> </td>\n<td height=\"2\" style=\"border-top:2px solid rgb(226, 231, 236)\"> </td>\n<td height=\"2\" width=\"30\"> </td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr style=\"display:none\">\n<td align=\"left\" style=\"padding-top:5px; text-align:left; font-family:"Segoe UI", -apple-system, BlinkMacSystemFont, "Roboto", "Helvetica Neue", Arial; font-size:10px; color:rgb(110, 109, 109); padding-left:30px\">\n<hr/>\n</td>\n</tr>\n<tr>\n<td align=\"left\" style=\"padding-top:5px; text-align:left; font-family:"Segoe UI", -apple-system, BlinkMacSystemFont, "Roboto", "Helvetica Neue", Arial; font-size:10px; color:rgb(110, 109, 109); padding-left:30px\">\n<img src=\"/app/itdesk/servlet/SDODAuthServlet?path=6228008&ACTION=FILE\" alt=\"\" title=\"\" height=\"22\" width=\"90\" style=\"margin:0px; height:22px; width:90px\"/>\n</td>\n</tr>\n<tr>\n<td align=\"left\" style=\"padding-top:5px; text-align:left; font-family:"Segoe UI", -apple-system, BlinkMacSystemFont, "Roboto", "Helvetica Neue", Arial; font-size:10px; color:rgb(110, 109, 109); padding-left:30px\">\n<table cellpadding=\"0\" cellspacing=\"0\" border=\"0\" style=\"border-spacing:0px; width:100%\">\n<tbody>\n<tr>\n<td align=\"left\" style=\"padding:0 4px 0 0; white-space:nowrap\">\n<p style=\"padding:0px; margin:0px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://go.microsoft.com/fwlink/?LinkId=521839\" title=\"\" style=\"padding:0px; margin:0px\">Declaración de privacidad</a>\n</p>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr>\n<td align=\"left\" style=\"padding-top:5px; text-align:left; font-family:"Segoe UI", -apple-system, BlinkMacSystemFont, "Roboto", "Helvetica Neue", Arial; font-size:10px; color:rgb(110, 109, 109); padding-left:30px\">\n<table cellpadding=\"0\" cellspacing=\"0\" border=\"0\" style=\"border-spacing:0px; width:100%\">\n<tbody>\n<tr>\n<td align=\"left\" style=\"padding-bottom:20px\">\n<p style=\"margin:0px\">Este correo electrónico se genera mediante el uso de TEXTILES Y CONFECCIONES BROWNIE SL de Microsoft 365 y puede contener contenido controlado por TEXTILES Y CONFECCIONES BROWNIE SL.</p>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<img src=\"https://northeuroper-notifyp.svc.ms:443/api/v2/tracking/method/View?mi=bwhECSgrukGz0YaGrKQlow&si=TeamsMissedActivityEmail\" height=\"1\" width=\"1\"/>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:"Calibri"; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br/>\n<p></p>\n</div>",
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