#29735 · EXT: correo
ID interno: 10918000009265391
Estado
Cerrada
Prioridad
Normal
Urgencia
Baja
Impacto
Afecta al usuario
Categoría
Software
Subcategoría
Suite O365
Tipo
Incidencia
Canal
CAU
SLA
SLA Soporte HQ
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 2 - Técnico interno
Solicitante
Técnico
Departamento
—
Request Type
Incidencia
Creado
15/10/25, 13:03
Resuelto
16/10/25, 11:08
Actualizado
18/10/25, 11:29
Asignado
Oct 16, 2025 07:50 AM
Respondido
Oct 16, 2025 12:14 PM
Completado
Oct 18, 2025 01:29 PM
First resp. due
Oct 16, 2025 03:03 PM
Due by
Oct 17, 2025 03:03 PM
Tiempo de resolución
22.1 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Marc Giné
Descripción
Hola ,
Llevo toda la mañana sin poder usar el correo, esta contraseña pone que no funciona.
Podeis ayudarme?
Gracias
Enviado desde Outlook para Mac
ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
Resolución
Resolvemos el caso restableciendo la contraseña.
JSON crudo (detalle completo)
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"name": "SLA Soporte HQ"
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"Zoho Puvi", Roboto, sans-serif; font-size:13px\"><div>Resolvemos el caso restableciendo la contraseña.<br/></div></div>",
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