#29722 · Modelo que no aparece en entradas pendientes

ID interno: 10918000009265275

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Estado

Cerrada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

Software

Subcategoría

Power BI

Tipo

Incidencia

Canal

E-Mail

SLA

SLA Soporte HQ

Grupo

Brownie (HQ)

Site

HQ

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Eva Robles

Técnico

Mijalis Alexandros Méndiz

Departamento

Compras

Request Type

Incidencia

Creado

15/10/25, 10:05

Resuelto

4/2/26, 15:42

Actualizado

6/2/26, 15:42

Asignado

Oct 15, 2025 12:46 PM

Respondido

Oct 20, 2025 12:43 PM

Completado

Feb 6, 2026 04:42 PM

First resp. due

Oct 16, 2025 12:05 PM

Due by

Oct 17, 2025 12:05 PM

Tiempo de resolución

2693.6 h

Overdue

First resp. overdue

Escalado

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: Mijalis Alexandros Méndiz

Descripción

Hola

Podemos revisar porqué el siguiente modelo no aparece en entradas pendientes en el informe de seguimiento de BI?

 

Me confirma la compradora que está bien codificado en BC.

 

 

 

 

REFERENCE

STYLE

DESCRIPTION

COLOR

SIZES

PO Num

MKUP

PO DATE

REPETITION

SEGMENTACION

PURCHASE UTS

ENTREGA ESTIMADA COMPRAS

ENTREGA CONFIRMADA ALMACEN

SEM ENVIO TIENDA

S25-0254-014-801

MAR

CAMISETA ALGODÓN BOTONES

GRIS CLARO

XXS XS S M L

I25-0241

3,58

45918

si

(E).MÉXICO

840

17/11/2025

0

SEM48

S24-0254-012-100

MAR

CAMISETA MAR BASICA BLANCA

BLANCO

XXS XS S M

I25-0242

3,58

45918

si

(E).MÉXICO

840

17/11/2025

0

SEM48

 

 

 

Gracias

Eva Robles
Commercial Management Control and Distribution/Product Manager

   

C/ Castanyer 29
08022 - Barcelona, Spain
+34 932 377 066
+34 102
www.browniespain.com

FIRMA CORPORATIVA MAIL021025.jpg      

La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.

 

Resolución

Cerrada por falta de respuesta del usuario.
JSON crudo (detalle completo)
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  "description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_1342850269601565758_parse_2590409340269035650\">\n<div class=\"x_1047992839WordSection1\">\n<p class=\"MsoNormal\">Hola </p>\n<p class=\"MsoNormal\">Podemos revisar porqué el siguiente modelo no aparece en entradas pendientes en el informe de seguimiento de BI?</p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\">Me confirma la compradora que está bien codificado en BC.</p>\n<div>\n<p style=\"margin-top:0cm\"><span style=\"font-size:10pt; font-family:&quot;Arial&quot;, sans-serif\">&nbsp;</span></p>\n<table class=\"x_1047992839MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"500\" style=\"width:375pt\">\n<tbody>\n<tr>\n<td width=\"230\" valign=\"top\" style=\"width:172.5pt; padding:0cm 0cm 0cm 0cm\">\n<p><span style=\"font-size:9pt; color:rgb(61, 61, 63)\">&nbsp;</span></p>\n</td>\n<td style=\"border:none; padding:0cm 0cm 0cm 0cm\" width=\"270\">\n<p class=\"MsoNormal\">&nbsp;</p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" style=\"width:375pt; 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font-family:&quot;Aptos Narrow&quot;, sans-serif; color:black\">MKUP</span></b></p>\n</td>\n<td width=\"87\" style=\"width:65.3pt; background:rgb(247, 199, 172); padding:0cm 3.5pt 0cm 3.5pt; height:33.75pt\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:8pt; font-family:&quot;Aptos Narrow&quot;, sans-serif; color:black\">PO DATE</span></b></p>\n</td>\n<td width=\"88\" style=\"width:66.05pt; background:rgb(247, 199, 172); padding:0cm 3.5pt 0cm 3.5pt; height:33.75pt\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:8pt; font-family:&quot;Aptos Narrow&quot;, sans-serif; color:black\">REPETITION</span></b></p>\n</td>\n<td width=\"90\" style=\"width:67.15pt; background:rgb(247, 199, 172); padding:0cm 3.5pt 0cm 3.5pt; height:33.75pt\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:8pt; font-family:&quot;Aptos Narrow&quot;, sans-serif; color:black\">SEGMENTACION</span></b></p>\n</td>\n<td width=\"88\" style=\"width:65.95pt; background:rgb(247, 199, 172); padding:0cm 3.5pt 0cm 3.5pt; height:33.75pt\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:8pt; font-family:&quot;Aptos Narrow&quot;, sans-serif; color:black\">PURCHASE UTS</span></b></p>\n</td>\n<td width=\"79\" style=\"width:59.35pt; background:rgb(247, 199, 172); padding:0cm 3.5pt 0cm 3.5pt; height:33.75pt\">\n<p class=\"MsoNormal\" align=\"center\" style=\"text-align:center\"><b><span style=\"font-size:8pt; font-family:&quot;Aptos Narrow&quot;, sans-serif; color:black\">ENTREGA ESTIMADA COMPRAS</span></b></p>\n</td>\n<td width=\"141\" style=\"width:105.7pt; background:rgb(218, 233, 248); padding:0cm 3.5pt 0cm 3.5pt; height:33.75pt\">\n<p class=\"MsoNormal\" align=\"center\" style=\"text-align:center\"><b><span style=\"font-size:8pt; font-family:&quot;Aptos Narrow&quot;, sans-serif; color:black\">ENTREGA CONFIRMADA ALMACEN</span></b></p>\n</td>\n<td width=\"63\" style=\"width:47pt; background:rgb(247, 199, 172); padding:0cm 3.5pt 0cm 3.5pt; height:33.75pt\">\n<p class=\"MsoNormal\" align=\"center\" style=\"text-align:center\"><b><span style=\"font-size:8pt; font-family:&quot;Aptos Narrow&quot;, sans-serif; color:black\">SEM ENVIO TIENDA</span></b></p>\n</td>\n</tr>\n<tr style=\"height:12.75pt\">\n<td width=\"122\" nowrap valign=\"bottom\" style=\"width:91.5pt; padding:0cm 3.5pt 0cm 3.5pt; height:12.75pt\">\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">S25-0254-014-801</span></p>\n</td>\n<td width=\"138\" nowrap valign=\"bottom\" style=\"width:103.2pt; padding:0cm 3.5pt 0cm 3.5pt; height:12.75pt\">\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">MAR</span></p>\n</td>\n<td width=\"211\" nowrap valign=\"bottom\" style=\"width:158.4pt; padding:0cm 3.5pt 0cm 3.5pt; height:12.75pt\">\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">CAMISETA ALGODÓN BOTONES</span></p>\n</td>\n<td width=\"82\" nowrap valign=\"bottom\" style=\"width:61.7pt; padding:0cm 3.5pt 0cm 3.5pt; height:12.75pt\">\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">GRIS CLARO</span></p>\n</td>\n<td width=\"97\" nowrap valign=\"bottom\" style=\"width:72.45pt; padding:0cm 3.5pt 0cm 3.5pt; height:12.75pt\">\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">XXS XS S M L</span></p>\n</td>\n<td width=\"64\" nowrap valign=\"bottom\" style=\"width:48.35pt; padding:0cm 3.5pt 0cm 3.5pt; height:12.75pt\">\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">I25-0241</span></p>\n</td>\n<td width=\"65\" nowrap valign=\"bottom\" style=\"width:48.9pt; padding:0cm 3.5pt 0cm 3.5pt; height:12.75pt\">\n<p class=\"MsoNormal\" align=\"right\" style=\"text-align:right\"><span style=\"font-size:10pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">3,58</span></p>\n</td>\n<td width=\"87\" nowrap valign=\"bottom\" style=\"width:65.3pt; padding:0cm 3.5pt 0cm 3.5pt; height:12.75pt\">\n<p class=\"MsoNormal\" align=\"right\" style=\"text-align:right\"><span style=\"font-size:10pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">45918</span></p>\n</td>\n<td width=\"88\" nowrap valign=\"bottom\" style=\"width:66.05pt; padding:0cm 3.5pt 0cm 3.5pt; height:12.75pt\">\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">si</span></p>\n</td>\n<td width=\"90\" nowrap valign=\"bottom\" style=\"width:67.15pt; padding:0cm 3.5pt 0cm 3.5pt; height:12.75pt\">\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">(E).MÉXICO</span></p>\n</td>\n<td width=\"88\" nowrap valign=\"bottom\" style=\"width:65.95pt; padding:0cm 3.5pt 0cm 3.5pt; height:12.75pt\">\n<p class=\"MsoNormal\" align=\"right\" style=\"text-align:right\"><span style=\"font-size:10pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">840</span></p>\n</td>\n<td width=\"79\" nowrap valign=\"bottom\" style=\"width:59.35pt; padding:0cm 3.5pt 0cm 3.5pt; height:12.75pt\">\n<p class=\"MsoNormal\" align=\"right\" style=\"text-align:right\"><span style=\"font-size:10pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">17/11/2025</span></p>\n</td>\n<td width=\"141\" nowrap valign=\"bottom\" style=\"width:105.7pt; padding:0cm 3.5pt 0cm 3.5pt; height:12.75pt\">\n<p class=\"MsoNormal\" align=\"right\" style=\"text-align:right\"><span style=\"font-size:10pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">0</span></p>\n</td>\n<td width=\"63\" nowrap valign=\"bottom\" style=\"width:47pt; padding:0cm 3.5pt 0cm 3.5pt; height:12.75pt\">\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">SEM48</span></p>\n</td>\n</tr>\n<tr style=\"height:12.75pt\">\n<td width=\"122\" nowrap valign=\"bottom\" style=\"width:91.5pt; padding:0cm 3.5pt 0cm 3.5pt; height:12.75pt\">\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">S24-0254-012-100</span></p>\n</td>\n<td width=\"138\" nowrap valign=\"bottom\" style=\"width:103.2pt; padding:0cm 3.5pt 0cm 3.5pt; height:12.75pt\">\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">MAR</span></p>\n</td>\n<td width=\"211\" nowrap valign=\"bottom\" style=\"width:158.4pt; padding:0cm 3.5pt 0cm 3.5pt; height:12.75pt\">\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">CAMISETA MAR BASICA BLANCA</span></p>\n</td>\n<td width=\"82\" nowrap valign=\"bottom\" style=\"width:61.7pt; padding:0cm 3.5pt 0cm 3.5pt; height:12.75pt\">\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">BLANCO</span></p>\n</td>\n<td width=\"97\" nowrap valign=\"bottom\" style=\"width:72.45pt; padding:0cm 3.5pt 0cm 3.5pt; height:12.75pt\">\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">XXS XS S M</span></p>\n</td>\n<td width=\"64\" nowrap valign=\"bottom\" style=\"width:48.35pt; padding:0cm 3.5pt 0cm 3.5pt; height:12.75pt\">\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">I25-0242</span></p>\n</td>\n<td width=\"65\" nowrap valign=\"bottom\" style=\"width:48.9pt; padding:0cm 3.5pt 0cm 3.5pt; height:12.75pt\">\n<p class=\"MsoNormal\" align=\"right\" style=\"text-align:right\"><span style=\"font-size:10pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">3,58</span></p>\n</td>\n<td width=\"87\" nowrap valign=\"bottom\" style=\"width:65.3pt; padding:0cm 3.5pt 0cm 3.5pt; height:12.75pt\">\n<p class=\"MsoNormal\" align=\"right\" style=\"text-align:right\"><span style=\"font-size:10pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">45918</span></p>\n</td>\n<td width=\"88\" nowrap valign=\"bottom\" style=\"width:66.05pt; padding:0cm 3.5pt 0cm 3.5pt; height:12.75pt\">\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">si</span></p>\n</td>\n<td width=\"90\" nowrap valign=\"bottom\" style=\"width:67.15pt; padding:0cm 3.5pt 0cm 3.5pt; height:12.75pt\">\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">(E).MÉXICO</span></p>\n</td>\n<td width=\"88\" nowrap valign=\"bottom\" style=\"width:65.95pt; padding:0cm 3.5pt 0cm 3.5pt; height:12.75pt\">\n<p class=\"MsoNormal\" align=\"right\" style=\"text-align:right\"><span style=\"font-size:10pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">840</span></p>\n</td>\n<td width=\"79\" nowrap valign=\"bottom\" style=\"width:59.35pt; padding:0cm 3.5pt 0cm 3.5pt; height:12.75pt\">\n<p class=\"MsoNormal\" align=\"right\" style=\"text-align:right\"><span style=\"font-size:10pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">17/11/2025</span></p>\n</td>\n<td width=\"141\" nowrap valign=\"bottom\" style=\"width:105.7pt; padding:0cm 3.5pt 0cm 3.5pt; height:12.75pt\">\n<p class=\"MsoNormal\" align=\"right\" style=\"text-align:right\"><span style=\"font-size:10pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">0</span></p>\n</td>\n<td width=\"63\" nowrap valign=\"bottom\" style=\"width:47pt; padding:0cm 3.5pt 0cm 3.5pt; height:12.75pt\">\n<p class=\"MsoNormal\"><span style=\"font-size:10pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">SEM48</span></p>\n</td>\n</tr>\n</tbody>\n</table>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p style=\"margin-top:0cm\"><span style=\"font-size:10pt; font-family:&quot;Arial&quot;, sans-serif\">Gracias</span></p>\n<table class=\"x_1047992839MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"500\" style=\"width:375pt\">\n<tbody>\n<tr>\n<td width=\"230\" valign=\"top\" style=\"width:172.5pt; padding:0cm 0cm 0cm 0cm\">\n<p><b><span style=\"font-size:9pt; color:rgb(61, 61, 63)\">Eva Robles</span></b><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"><br/>\n</span><span style=\"font-size:8pt; color:rgb(61, 61, 63)\">Commercial Management Control and Distribution/Product Manager</span><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"><br/>\n<br/>\n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\"><span style=\"font-size:9pt; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6204472&amp;ACTION=FILE\"/></span></a><span style=\"font-size:9pt; color:rgb(61, 61, 63)\">&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\"><span style=\"font-size:9pt; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6204473&amp;ACTION=FILE\"/></span></a><span style=\"font-size:9pt; color:rgb(61, 61, 63)\">&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><span style=\"font-size:9pt; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6204474&amp;ACTION=FILE\"/></span></a><span style=\"font-size:9pt; color:rgb(61, 61, 63)\">&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\"><span style=\"font-size:9pt; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6204475&amp;ACTION=FILE\"/></span></a><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"></span></p>\n</td>\n<td width=\"270\" valign=\"top\" style=\"width:202.5pt; border:none; border-left:solid rgb(61, 61, 63) 1pt; padding:0cm 0cm 0cm 15pt\">\n<p><span style=\"font-size:9pt; color:rgb(61, 61, 63)\">C/ Castanyer 29<br/>\n08022 - Barcelona, Spain<br/>\n+34 932 377 066<br/>\n+34&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color:rgb(61, 61, 63)\">102</span></a><br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\"><span style=\"color:rgb(155, 155, 155)\">www.browniespain.com</span></a></span><span style=\"font-size:9pt\"></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" style=\"width:375pt; padding:0cm 0cm 0cm 0cm\">\n<p><span style=\"font-size:9pt\"><img border=\"0\" width=\"375\" height=\"100\" style=\"width:3.9062in; height:1.0416in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6204476&amp;ACTION=FILE\" alt=\"FIRMA CORPORATIVA MAIL021025.jpg\"/></span><span style=\"font-size:9pt\">&nbsp;\n &nbsp; &nbsp;&nbsp;</span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" valign=\"top\" style=\"width:375pt; padding:0cm 0cm 0cm 0cm\">\n<p class=\"MsoNormal\" style=\"margin-bottom:12pt; text-align:justify\"><span style=\"font-size:6pt; color:rgb(186, 186, 186)\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada,\n y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos\n por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición\n a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:personal@browniespain.com\">personal@browniespain.com</a> Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos\n que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</span></p>\n</td>\n</tr>\n</tbody>\n</table>\n<p class=\"MsoNormal\">&nbsp;</p>\n</div>\n</div>",
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