#29713 · Análisis inventario Aeropuerto 15.10.25

ID interno: 10918000009265175

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Estado

Cerrada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

LS Retail

Subcategoría

Inventarios

Tipo

Incidencia

Canal

E-Mail

SLA

SLA Soporte TIENDAS

Grupo

Brownie (Tiendas)

Site

TIENDAS

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Aeropuerto BCN

Técnico

Sergio Marqués

Departamento

Tiendas

Request Type

Incidencia

Creado

15/10/25, 7:16

Resuelto

15/10/25, 14:43

Actualizado

17/10/25, 15:29

Asignado

Oct 15, 2025 04:39 PM

Respondido

Oct 15, 2025 04:43 PM

Completado

Oct 17, 2025 05:29 PM

First resp. due

Oct 16, 2025 09:16 AM

Due by

Oct 17, 2025 09:16 AM

Tiempo de resolución

7.5 h

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: Sergio Marqués

Descripción

Buenos días,

Os adjuntamos el Excel de las diferencias del inventario del día de hoy en aeropuerto.

Hemos detectado un fallo en la validación de la mercancía del día 10/10, que explican muchos de los positivos. Ya nos ocurrió hace unas semanas. Lo hemos detectado en todos los productos marcados en naranja. Lo que ocurre es que se valida y automáticamente se hace un ajuste negativo de stock. Si os fijáis, el número de documento es el mismo.

 

La anterior vez, nos respondisteis lo siguiente: “hemos revisado y efectivamente tienes razón, posterior a esto hemos solicitado que la tarea que implica que cargue el stock y replique los movimientos entre tiendas sea más repetitiva con lo cual reduce el error de fallo, si volviese a suceder comunícanoslo para seguir haciendo seguimiento de esto”.

 

 

 

Os dejo este cuadro de uno de los productos afectados, hemos chequeado y ocurre en todos los marcados en naranja:

 

¿Nos lo podéis revisar para que no vuelva a ocurrir?

 

¡Muchas gracias! 😊

Un saludo,

Beatriz Muñoz.

 

 

 

BROWNIE AEROPUERTO T1

   

Aeropuerto Josep Tarradellas (T1)

08820 El Prat de Llobregat, Barcelona

www.browniespain.com


      

La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.

 

 

Resolución

Hola,

Esto es por un fallo del sistema, debería haber recepcionado todo pero por alguna razón a hecho como si fuera restos, lo estamos revisando.

Un saludo​.
Sergio.

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  "description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_1483553278780403730_parse_1610843862822379096\">\n<div class=\"x_1945303523WordSection1\">\n<p class=\"MsoNormal\">Buenos días, </p>\n<p class=\"MsoNormal\">Os adjuntamos el Excel de las diferencias del inventario del día de hoy en aeropuerto.\n</p>\n<p class=\"MsoNormal\">Hemos detectado un fallo en la validación de la mercancía del día 10/10, que explican muchos de los positivos. Ya nos ocurrió hace unas semanas. Lo hemos detectado en todos los productos marcados en naranja. Lo que ocurre es que se valida\n y automáticamente se hace un ajuste negativo de stock. Si os fijáis, el número de documento es el mismo.\n</p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\">La anterior vez, nos respondisteis lo siguiente: “<span style=\"font-size:10pt; font-family:&quot;PT Sans&quot;, sans-serif\">hemos revisado y efectivamente tienes razón, posterior a esto hemos solicitado que la tarea que implica que cargue el stock\n y replique los movimientos entre tiendas sea más repetitiva con lo cual reduce el error de fallo, si volviese a suceder comunícanoslo para seguir haciendo seguimiento de esto”.</span></p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\"><img width=\"689\" height=\"290\" style=\"width:7.177in; height:3.0208in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6204408&amp;ACTION=FILE\"/></p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\">Os dejo este cuadro de uno de los productos afectados, hemos chequeado y ocurre en todos los marcados en naranja:\n</p>\n<p class=\"MsoNormal\"><img width=\"751\" height=\"128\" style=\"width:7.8229in; height:1.3333in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6204409&amp;ACTION=FILE\"/></p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\">¿Nos lo podéis revisar para que no vuelva a ocurrir?</p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\">¡Muchas gracias! <span style=\"font-family:&quot;Segoe UI Emoji&quot;, sans-serif\">\n😊</span></p>\n<p class=\"MsoNormal\">Un saludo, </p>\n<p class=\"MsoNormal\">Beatriz Muñoz. </p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\" style=\"\"><span style=\"font-size:10pt; font-family:&quot;Arial&quot;, sans-serif\">&nbsp;</span></p>\n<table class=\"x_1945303523MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"500\" style=\"width:375pt\">\n<tbody>\n<tr>\n<td width=\"230\" valign=\"top\" style=\"width:172.5pt; padding:0cm 0cm 0cm 0cm\">\n<p class=\"MsoNormal\" style=\"\"><b><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\">BROWNIE AEROPUERTO T1<br/>\n</span></b><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\"><br/>\n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6204410&amp;ACTION=FILE\"/></span></a><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\">&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6204411&amp;ACTION=FILE\"/></span></a><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\">&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6204412&amp;ACTION=FILE\"/></span></a><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\">&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6204413&amp;ACTION=FILE\"/></span></a><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\"></span></p>\n</td>\n<td width=\"270\" valign=\"top\" style=\"width:202.5pt; border:none; border-left:solid rgb(61, 61, 63) 1pt; padding:0cm 0cm 0cm 15pt\">\n<p class=\"MsoNormal\" style=\"\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">Aeropuerto Josep Tarradellas (T1)</span></p>\n<p class=\"MsoNormal\" style=\"\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:black\">08820 El Prat de Llobregat, Barcelona<br/>\n</span><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\"><br/>\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\"><span style=\"color:rgb(155, 155, 155)\">www.browniespain.com</span></a>\n</span><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif\"></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" style=\"width:375pt; padding:0cm 0cm 0cm 0cm\">\n<p class=\"MsoNormal\" style=\"\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif\"><br/>\n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/es/novedades/?utm_campaign=Home_alone&amp;utm_source=email_signature&amp;utm_medium=banner\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:blue; text-decoration:none\"><img border=\"0\" width=\"375\" height=\"100\" style=\"width:3.9062in; height:1.0416in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6204414&amp;ACTION=FILE\"/></span></a><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif\">&nbsp;&nbsp;&nbsp;&nbsp;\n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.cepyme500.com/empresa/1566\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:blue; text-decoration:none\"><img border=\"0\" width=\"82\" height=\"83\" style=\"width:0.8541in; height:0.8645in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=6204415&amp;ACTION=FILE\"/></span></a><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif\">&nbsp;</span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" valign=\"top\" style=\"width:375pt; padding:0cm 0cm 0cm 0cm\">\n<p class=\"MsoNormal\" style=\"text-align:justify\"><span style=\"font-size:6pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(186, 186, 186)\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE,\n SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando\n se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección\n de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:personal@browniespain.com\"><span style=\"color:blue\">personal@browniespain.com</span></a> Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta\n comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección\n arriba mencionada.</span></p>\n</td>\n</tr>\n</tbody>\n</table>\n<p class=\"MsoNormal\"><span style=\"\">&nbsp;</span></p>\n<p class=\"MsoNormal\">&nbsp;</p>\n</div>\n</div>",
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