#29705 · Fw: [Request ID :##4162##]
ID interno: 10918000009265107
Estado
Cerrada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Business Central
Subcategoría
Others
Tipo
Incidencia
Canal
SLA
SLA Soporte TIENDAS
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
14/10/25, 15:44
Resuelto
15/10/25, 7:03
Actualizado
17/10/25, 7:29
Asignado
Oct 15, 2025 08:51 AM
Respondido
Oct 15, 2025 09:02 AM
Completado
Oct 17, 2025 09:29 AM
First resp. due
Oct 15, 2025 05:44 PM
Due by
Oct 16, 2025 05:44 PM
Tiempo de resolución
15.3 h
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: N1 Support
Descripción
Enviado: Monday, October 13, 2025 1:35:54 PM
Para: Miriam Gonzalez <miriam.gonzalez@browniespain.com>
Cc: Olatz Iglesias <olatz.iglesias@browniespain.com>; Aitana Suárez <aitana.suarez@browniespain.com>
Asunto: Re: [Request ID :##4162##]
Hola
Miriam,
Su ID de Bizneo es el 17852311
Gracias,
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People & culture
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C/
Castanyer 29 |
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La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus
datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento,
supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico
personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede
ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.
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|
Resolución
JSON crudo (detalle completo)
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"description": "\n\n<div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\nHola chicos,</div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\n<br/>\n</div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\n¿Podríais activar el número de iD de Celia para la tienda de Oviedo?</div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\n<br/>\n</div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\nMuchas gracias,</div>\n<div dir=\"ltr\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">\nUn saludo.</div>\n<div id=\"x_1995837109ms-outlook-mobile-body-separator-line\" style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\" dir=\"ltr\">\n<div style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\" dir=\"ltr\">\n<br/>\n</div>\n</div>\n<div style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\" id=\"x_1995837109ms-outlook-mobile-signature\">\n<span style=\"font-family:Aptos, Aptos_MSFontService, -apple-system, Roboto, Arial, Helvetica, sans-serif; font-size:12pt\">Enviado desde\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://aka.ms/o0ukef\">Outlook para iOS</a></span></div>\n<hr style=\"width:98%\"/>\n<div id=\"x_1995837109divRplyFwdMsg\" dir=\"ltr\"><font face=\"Calibri, sans-serif\" style=\"font-size:11pt\" color=\"#000000\"><b>De:</b> Tickets People <ticketspeople@browniespain.com><br/>\n<b>Enviado:</b> Monday, October 13, 2025 1:35:54 PM<br/>\n<b>Para:</b> Miriam Gonzalez <miriam.gonzalez@browniespain.com><br/>\n<b>Cc:</b> Olatz Iglesias <olatz.iglesias@browniespain.com>; Aitana Suárez <aitana.suarez@browniespain.com><br/>\n<b>Asunto:</b> Re: [Request ID :##4162##]</font>\n<div> </div>\n</div>\n<div>\n<div class=\"x_personalize-wrapper\" style=\"font-family:"Zoho Puvi", Roboto, sans-serif; font-size:13px\">\n<div class=\"x_personalize-wrapper\" style=\"font-family:"Zoho Puvi", Roboto, sans-serif; font-size:13px\">\n<div class=\"x_personalize-wrapper\" style=\"font-family:"Zoho Puvi", Roboto, sans-serif; font-size:13px\">\n<div class=\"x_personalize-wrapper\" style=\"font-family:"Zoho Puvi", Roboto, sans-serif; font-size:13px\">\n<div class=\"x_personalize-wrapper\" style=\"font-family:"Zoho Puvi", Roboto, sans-serif; font-size:13px\">\n<div class=\"x_personalize-wrapper\" style=\"font-family:"Zoho Puvi", Roboto, sans-serif; font-size:13px\">\n<div class=\"x_personalize-wrapper\" style=\"font-family:"Zoho Puvi", Roboto, sans-serif; font-size:13px\">\n<div class=\"x_personalize-wrapper\" style=\"font-family:"PT Sans", Arial, Helvetica, sans-serif, sans-serif; font-size:13px\">\n<p class=\"x_pf0\" style=\"font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; margin-top:0px\">\n<span class=\"x_highlight\" style=\"background-color:rgb(255, 255, 255)\"><span class=\"x_cf0\"><span class=\"x_colour\" style=\"color:rgb(0, 0, 0)\"><span class=\"x_font\" style=\"font-family:"PT Sans", Roboto, sans-serif\"><span class=\"x_size\" style=\"font-size:13.3333px; background-color:inherit\">Hola\n Miriam,</span></span></span></span></span><br/>\n</p>\n<div><span class=\"x_cf0\"><span class=\"x_colour\" style=\"color:rgb(0, 0, 0)\"><span class=\"x_font\" style=\"font-family:"PT Sans", Roboto, sans-serif\"><span class=\"x_size\" style=\"font-size:13.3333px\">Te informamos que ya está gestionado el contrato de\n<b>CELIA BARROS GARCÍA </b></span></span></span><span class=\"x_cf0\"><span class=\"x_colour\" style=\"color:rgb(0, 0, 0)\"><span class=\"x_font\" style=\"font-family:"PT Sans", Roboto, sans-serif\"><span class=\"x_size\" style=\"font-size:13.3333px\">y subido a Bizneo para\n firmar</span></span></span><b><span class=\"x_colour\" style=\"color:rgb(0, 0, 0)\"><span class=\"x_font\" style=\"font-family:"PT Sans", Roboto, sans-serif\"><span class=\"x_size\" style=\"font-size:13.3333px\">.</span></span></span></b></span><span class=\"x_colour\" style=\"color:rgb(0, 0, 0)\"><span class=\"x_font\" style=\"font-family:"PT Sans", Roboto, sans-serif\"><span class=\"x_size\" style=\"font-size:13.3333px\"> </span></span></span></span><br/>\n</div>\n<div><span class=\"x_highlight\" style=\"background-color:rgb(255, 255, 255)\"><span class=\"x_cf0\"><span class=\"x_colour\" style=\"color:rgb(0, 0, 0)\"><span class=\"x_font\" style=\"font-family:"PT Sans", Roboto, sans-serif\"><span class=\"x_size\" style=\"font-size:13.3333px; 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font-weight:400; font-stretch:inherit; font-size:medium; line-height:inherit; font-size-adjust:inherit; color:rgb(0, 0, 0); letter-spacing:normal; orphans:2; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255); width:500px; border-collapse:collapse; border-spacing:0px\">\n<tbody>\n<tr>\n<td style=\"vertical-align:top; color:rgb(61, 61, 63); width:230px\">\n<p><span class=\"x_colour\" style=\"color:inherit\"><span class=\"x_font\" style=\"font-family:inherit\"><b><span class=\"x_size\" style=\"font-size:13.3333px\">People & culture</span></b></span></span><br/>\n</p>\n<div><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\" id=\"x_1995837109OWA1bdc340c-03e0-5618-3f88-b4d6ca55ca52\" class=\"x_x_socialLink x_OWAAutoLink\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><img height=\"18\" width=\"18\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=2221017&ACTION=FILE\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline; color:inherit\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\" id=\"x_1995837109OWA821458be-9d7c-0773-53e6-2ae53807244e\" class=\"x_x_socialLink x_OWAAutoLink\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><img height=\"18\" width=\"18\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=2221018&ACTION=FILE\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline; color:inherit\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\" id=\"x_1995837109OWA601fb6b7-fe7d-32fb-406a-88d28d00c4be\" class=\"x_x_socialLink x_OWAAutoLink\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><img height=\"18\" width=\"18\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=2221019&ACTION=FILE\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline; color:inherit\"/></a> <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\" id=\"x_1995837109OWAa2959dca-7d84-197f-c203-c0ceb599472d\" class=\"x_x_socialLink x_OWAAutoLink\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><img height=\"18\" width=\"18\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=2221020&ACTION=FILE\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline; color:inherit\"/></a><br/>\n</div>\n<p><br/>\n</p>\n</td>\n<td style=\"border-left:1px solid rgb(61, 61, 63); padding-left:20px; vertical-align:top; width:270px\">\n<p><span class=\"x_size\" style=\"font-size:9pt\"><span class=\"x_colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"x_font\" style=\"font-family:inherit\"><span class=\"x_size\" style=\"font-size:inherit; border:0px; font-style:inherit; font-variant:inherit; font-weight:inherit; font-stretch:inherit; line-height:inherit; font-size-adjust:inherit; margin:0px; padding:0px; vertical-align:baseline\">C/\n Castanyer 29<br/>\n08022 - Barcelona, Spain<br/>\n+34 932 377 066<br/>\n</span></span></span><span class=\"x_colour\" style=\"color:rgb(155, 155, 155)\"><span class=\"x_font\" style=\"font-family:inherit\"><span class=\"x_size\" style=\"font-size:inherit; border:0px; font-style:inherit; font-variant:inherit; font-weight:inherit; font-stretch:inherit; line-height:inherit; font-size-adjust:inherit; margin:0px; padding:0px; vertical-align:baseline\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\" id=\"x_1995837109OWA5ffd4ff7-eb01-6059-b25b-5b9087666c78\" class=\"x_OWAAutoLink\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline; color:rgb(155, 155, 155)\">www.browniespain.com</a></span></span></span></span></p>\n</td>\n</tr>\n<tr>\n<td colspan=\"2\" style=\"text-align:justify; vertical-align:top; color:rgb(186, 186, 186); width:500px\">\n<div style=\"border:0px; font-style:inherit; font-variant:inherit; font-weight:inherit; font-stretch:inherit; font-size:6pt; line-height:inherit; font-family:inherit; font-size-adjust:inherit; margin:0px; padding:0px; vertical-align:baseline; color:inherit; text-align:justify\">\n<div>La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus\n datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento,\n supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:personal@browniespain.com\">\npersonal@browniespain.com</a> Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede\n ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.<br/>\n</div>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<div><br/>\n</div>\n</div>\n<div><br/>\n</div>\n</div>\n<div><br/>\n</div>\n</div>\n<div><br/>\n</div>\n</div>\n<div><br/>\n</div>\n</div>\n</div>\n</div>",
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